Porter Ford

Totally awesome I had a great experience at Porter Ford.. awesome people... I will definitely recommend you guys to all my family and friends. They are all willing to I had a great experience at Porter Ford.. awesome people... I will definitely recommend you guys to all my family and friends. They are all willing to help you get into your new vehicle More

Buyer beware I purchased my 2004 Ford F-350 from Porter and have taken my vehicle back to the Porter dealership for all the services over the years, despite the ex I purchased my 2004 Ford F-350 from Porter and have taken my vehicle back to the Porter dealership for all the services over the years, despite the extra cost. Yesterday, I took it in to have the breaks checked and I needed to have the rear break caliper replaced again. I found that difficult to believe since I just had it replaced a year and a half ago. I asked why it wasn’t covered under Ford’s 2 year parts warranty. The service writer at Porter Ford told me it wasn’t covered under warranty because the last time when they replaced it, Porter Ford used an aftermarket part from Autozone instead of a genuine Ford Motorcraft part. I asked why they would do that and then charge me a premium price for the work and after checking with everyone there they had no explanation...just that it wasn’t covered. Obviously Porter Ford is putting on aftermarket parts in their service work, charging a premium price for dealer service and then when the cheap parts fail, you paid a premium for assuming they were genuine Ford Mortorcraft parts, and then they tell customers it is their problem. A complete business service scam of the worst type. After doing business with them for 7 years I will never go back. Buyer beware. More

Surpisingly Painless Experience Probably no one looks forward to buying a new vehicle. My experience was pleasant and painless. My salesperson, Jill M, was knowledgeable, professio Probably no one looks forward to buying a new vehicle. My experience was pleasant and painless. My salesperson, Jill M, was knowledgeable, professional and pleasant to deal with. More

Rodney Redman Rodney was excellent. He never tried to push me into buying a new car. I went in with my daughter, who had Rodney last year when she bought her 2017 Rodney was excellent. He never tried to push me into buying a new car. I went in with my daughter, who had Rodney last year when she bought her 2017 Fusion, who cannot say enough about him. He was very informative and nice. He went through everything with me and I knew exactly what I was getting. He also went over tire car with me. I had no questions once I left there. More

Fantastic Experience I was coming out of a lease and the folks at Porter Ford helped me find a great replacement vehicle for the price I wanted. They didn't pressure the I was coming out of a lease and the folks at Porter Ford helped me find a great replacement vehicle for the price I wanted. They didn't pressure the decision and my family and I actually spend a couple of days thinking about the decision. Once the decision was made they prepared the car for delivery and it looked better than coming off a shore room floor. I will point family and friends to this dealer simply because in this world it's hard to find a car dealer I can say I trust to "steer" my family in the right purchase. More

Worst Experience Ever!!!!!! Would not honor their own sales add!!! They actually tried to tell me that I did not know how to read the ad when it was clear as day, and still tried Would not honor their own sales add!!! They actually tried to tell me that I did not know how to read the ad when it was clear as day, and still tried to sell me the truck at a MUCH higher price than advertised. Classic bait & switch!! More

Horrible Management My sales person, Christopher Mann, was excellent. I would recommend him to anyone. However, Management is horrible. I needed documentation from the My sales person, Christopher Mann, was excellent. I would recommend him to anyone. However, Management is horrible. I needed documentation from the service dept to correct an error Porter had made. I waited about 15 minutes for Rich Bosak to be available (not my complaint). When he was available, Jason Clare (General Manager) went into Rich's office and they sat there discussing a vacant position in service for 35 MINUTES while they knew I was waiting. If I hadn't needed that paperwork, I would have left and never gone back there again. Customer Focus is not a core priority for Porter Ford Management. Absolutely appalling and extremely disappointing. More

Fantastic Dealership I recently traded my leased Ford Escape in for a 2017 Ford C-Max. I have been dealing with Porter Ford and salesman Christopher Mann since 2014. Eve I recently traded my leased Ford Escape in for a 2017 Ford C-Max. I have been dealing with Porter Ford and salesman Christopher Mann since 2014. Every experience I have had there has been fantastic. Chris surpasses each transaction to make sure it runs smoothly from start to finish. Everyone there is so kind and professional including Salesman Chris Mann, Service Manager John McGinnis and Manager Tom Guido. I will continue to deal with them in the future and I would highly recommend them. They are the best! More

First Class Service! A++++++++ John was a top of the line service advisor. Everything with my car was addressed correctly and in a timely manor. Service department staff are very fr John was a top of the line service advisor. Everything with my car was addressed correctly and in a timely manor. Service department staff are very friendly and honest. Would "Highly" recommend A++++++ More

Chris Mann is the MAN! I'm very pleased with my experiences at Porter Ford. I have nothing but high praised for them, especially my sales agent Chris Mann. I recommend them I'm very pleased with my experiences at Porter Ford. I have nothing but high praised for them, especially my sales agent Chris Mann. I recommend them to anyone looking for a great deal. And, the service department is top notch too, especially John McGinnis. They always come through for me. James Larks Newark, DE More