Portsmouth Ford

My partner and I were shopping for a second car. We visited several dealerships in the Exeter-Stratham-Portsmouth area of NH. Initially, we appreciated the more "hands-off" approach of the salesman we visited several dealerships in the Exeter-Stratham-Portsmouth area of NH. Initially, we appreciated the more "hands-off" approach of the salesman we worked with, Bill. He showed us where the different Fiesta's were, and let us take our time looking around. This was the only dealership we visited that let us take a car out for a test drive without riding along, and what an awful experience that was! We RAN OUT of gas (and definitely drove well under 10 miles), and had to put a couple of dollars worth of gas in the tank of a car that wasn't even ours!! Talk about BAD CUSTOMER SERVICE! Then, when we stopped by for a second visit and told Bill which color we wanted and which options we wanted, he kind of huffed and said, 'well, I GUESS I can call my other store in Maine and see if they have one.' When they didn't, he turned to us and said, 'well, pick your color: black or silver?' Excuse me, but when we're going to be financing this car and paying it off for the next five years, I want it to be exactly what I want - so sorry that this takes a little more effort, but isn't that your job? We wound up going to the Ford dealership in Exeter, where the sales people were much more friendly and the customer service was fantastic - I would much rather give my business to someone willing to work with me, instead of Portsmouth Ford. More

No aggresiveness, no presure, salesman professional, No aggresiveness, no presure, salesman professional, friendly, great value, resonable, I luv my car and had a great experience. Highly recomend buyin No aggresiveness, no presure, salesman professional, friendly, great value, resonable, I luv my car and had a great experience. Highly recomend buying a car from Portsmouth Ford. More

My younger daughter (age 24) was searching for a pre-owned Ford Fusion and was impressed by the diversity of inventory offered by Portsmouth Ford's Used Car Center. She sent a detailed email of inqu pre-owned Ford Fusion and was impressed by the diversity of inventory offered by Portsmouth Ford's Used Car Center. She sent a detailed email of inquiry that was answered promptly and courteously by sales manager Dave Tucker. Dave answered all of her questions thoroughly and eased her mind about the process of searching for her first pre-owned vehicle. Upon our arrival at the dealership, Dave greeted my daughter and me personally and warmly and handled the entire transaction from vehicle selection, test drive, review of autocheck and carfax, discussion of pricing, warranty and financing options with seamless ease and precision. He made my daughter and me feel welcomed at every moment during the search. I reviewed some of the other previously posted comments regarding Portsmouth Ford that were not complimentary, but I chose to view them as possible isolated instances where communication might have broken down and to let the dealership prove (or disprove) its commitment to insure total customer satisfaction. Dave stepped up to the plate and delivered exactly what he promised: outstanding customer service from start to finish. Be sure to ask for him personally when shopping for a pre-owned vehicle. He will be delighted to meet you and vice versa. Stressed out about the thought of shopping for a pre-owned vehicle? Worry no longer. Just go see Dave Tucker at Portsmouth Ford's Used Car Center. You will be glad you did. More

Purchased a Used 2008 Ford Fusion with 22,000 miles. Portsmouth Ford had the largest selection within their inventory in all of New England. I was extremely impressed! I received exceptional service f Portsmouth Ford had the largest selection within their inventory in all of New England. I was extremely impressed! I received exceptional service from Dave. I felt completely comfortable throughout the entire process. Dave was patient and extremely respectful as it was my first time purchasing a newer car. He answered all my questions thoroughly and addressed all my questions right away. I will certainly recommend the Used Car Store of Portsmouth Ford to family, friends, and co-workers. More

Bought a new 2010 Lincoln MKX for over $45,000 from this dealer. Drove it off the lot and DVD player did not work. Took it back to get fixed and took 4 trips to the dealer to finally get it fixed. Then w dealer. Drove it off the lot and DVD player did not work. Took it back to get fixed and took 4 trips to the dealer to finally get it fixed. Then went in for routine service and they rotated my tires. They broke my lugnuts. They said they had to order new ones so they took some off of a car on the lot and I drove away. I had to go back two more times to try to get them fixed, but they couldn't fix them, so they convinced me that I didn't need the actual lugnuts that lock the hubcaps (that came with the car)because I lived in a safe area. So I accepted that and took the second hand (non-locking lugnuts). Then about 7 months after owning the car, the "low tire pressure light" went on. To keep it short, it goes on every 5 to 7 days and my tires lose anywhere from 2 - 15 lbs of pressure each. It has taken over 5 visits to try to solve this problem and the most recent time I took it in they said that they can't do anymore for me. I have to fill up the tires every 5 to 7 days and they told me to "go to another dealer". They also said that perhaps I am overinflating them. The last time they filled up the tires, they filled one to 45lbs (10 lbs over standard)!! I spoke to the general manager and he said he would get the service guys to take another look and they have discovered that there is a small leak in the wheel. They are making me pay for this and when I complained, the GM said that there was no way he would pay for it on "his dime" and that he would just "put my car back together and leave it in the parking lot for me to pick up" if I wouldn't pay. So it has taken them 5 times to find this problem... I wonder what happened to the first 4 visits? And I truly wonder if they are actually capable of fixing it. I don't want to ever deal with the Portmsouth Ford delearship again. If you want a Ford product, do yourself a favor and try another dealer. More

Mr. Francis was very nice and listened attentively to my vehicle needs. He was very co-operative and easygoing. No high-pressure selling tactics. I felt at ease during the transaction. BTW, I chose PORTS vehicle needs. He was very co-operative and easygoing. No high-pressure selling tactics. I felt at ease during the transaction. BTW, I chose PORTSMOUTH FORD because out of the three dealers I had called requesting information, Mr. Francis was he only one to return my call. After leasing my 2010 Mercury mariner, my wife's previous lease had expired and we went back to PORTSMOUTH FORD and Mr Francis conducted her transaction the same way as he had conducted mine. She purchased a 2010 Mercury Mariner. We are both very happy with our vehicles and would recommend PORTSMOUTH FORD, especially EDDY FRANCIS, for their next vehicle purchase/lease. More

Do NOT go to the dealership. They broke the drivers side seat of my car during a trade evaluation and refused to fix it. Jim Patterson, the manager and the person who conducted the trade evaluation denies b seat of my car during a trade evaluation and refused to fix it. Jim Patterson, the manager and the person who conducted the trade evaluation denies breaking the chair and refused to have his service dept take a look at the fix. He even admitted to being a 300lb person, and stated that he had to move the chair all the way back to get in. THIS DEALERSHIP HAS ZERO INTEGRITY AND IS VERY DISHONEST. DO YOURSELF A FAVOR AND TAKE YOUR BUSINESS ELSEWHERE. PLEASE REFER TO THE BETTER BUSINESS BUREAU FOR MY FULL REPORT. A COMPLAINT HAS BEEN FILED AND LEGAL ACTION WILL FOLLOW. More

This dealer owns a used car place in portsmouth on 180 Mirona Rd. Portsmouth NH. My husband and I went to look at a used car advertised on line. We called ahead to let them know we were coming to look at Mirona Rd. Portsmouth NH. My husband and I went to look at a used car advertised on line. We called ahead to let them know we were coming to look at a Rav4. It was pouring rain out. We got out of our car and a sales man was standing under the over head and he did not even want to talk to us. We asked about the car and he made us stand out in the pouring rain to look at it. My husband asked if we could use there garage and he said absolutly not they dont allow people in there. My husband asked for something to lay on so he wouldnt get more soaked. He went in and threw a rubber mat at my husband. He wanted nothing to do with me as I tried to talk to him. The suv was in rough shape. My husband went in to talk to the manager and asked for a car fax. The manager asked if we wanted to test drive it. My husband said no I just had one and it got toteled. The manager refused to give us a car fax. My husband got upset and we left. We have never been treated so badly in our lives. Actually thank you ford because we found a great car dealer elsewere who was very respectful and we will keep doing buisness with them and referring them buisness. More