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Poughkeepsie Nissan

Wappingers Falls, NY

4.7
209 Reviews
Welcome to Poughkeepsie Nissan your source for Nissan in the Poughkeepsie area. How can we help you? Our goal is to make buying your next vehicle the kind of experience that earns your recommendation to family and friends. We invite you to use the Web tools here on our site or stop by our dealership. We’re located at 1445 Route 9, Wappingers Falls, NY. (845) 297-4314 Poughkeepsie Nissan has founded its reputation on customer trust and satisfaction. We know that trust isn’t simply given, so we have dedicated ourselves to earn yours. Poughkeepsie Nissan is committed to superior service in all departments, from sales to finance to service.
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1445 Route 9

Wappingers Falls, NY

12590

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Showing 209 reviews

October 25, 2024

Nico was amazing with my daughter selected her car . I couldn’t have asked for such perfect service. We want to thank him for an outstanding performance . More

by Abba gram
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Rullo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Poughkeepsie Nissan responded

Hi, Thank you for your wonderful feedback! We're thrilled to hear that Nico provided such amazing service to you and your daughter at Poughkeepsie Nissan. We appreciate your kind words!

August 24, 2024

Matt was such a pleasant and professional young man to deal with. I appreciate him helping me buy a Nissan Sentra for my daughter. Highly recommended! When you stop by the dealership, asked to work with More

by NissanDriver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew D'Addona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Poughkeepsie Nissan responded

Hi, Thank you for your kind words! We’re delighted to hear that Matt made your experience pleasant and professional. We appreciate the recommendation and look forward to assisting you again at Poughkeepsie Nissan!

July 21, 2024

we ( my husband and I) received excellent customer service from Brendan throughout our whole process and was able to find a great car that we are very happy with. thank you to all staff involved in th More

by Francine Cobbinah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Bosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Jul 23, 2024 -

Poughkeepsie Nissan responded

Hi Francine, Thank you for your feedback! We’re thrilled to hear that Brendan provided excellent service and that you found a great car. We appreciate your kind words and look forward to assisting you with your next vehicle!

June 17, 2024

This message is updated to my previous message which I deleted. On June 12th, 2024 I took my 2019 Nissan Rogue Sport to the service department for an oil change, tire rotation and multi point inspection j More

by mikey15retdet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RIVAS, DAVID
Jun 27, 2024 -

Poughkeepsie Nissan responded

Hi Mikey, thank you for sharing your feedback with us. We apologize for the oversight regarding your vehicle's tires during your recent visit. We appreciate your patience and understanding as we addressed this issue. We're glad to hear that David Rivas provided excellent service, as always. Your satisfaction is important to us, and we look forward to continuing to provide you with great service at Poughkeepsie Nissan.

Jun 30, 2024 -

mikey15retdet responded

Thank you for taking the time to rectify the problem and notifying me. Mr. David Rivas was not a part of my complaint nor was he ever. He provided me with the utmost professionalism. As always he was very friendly and courteous. He shared with me the information that the computer was telling him was the recommended service for the age of my Rogue Sport. Knowing my vehicle better than the computer I declined to have the recommended front end alignment done at this time. Mr. Rivas accepted this and in no way tried to push the front end alignment on me. It was my decision and he was fine with it. After the multi point inspection Mr. Rivas explained to me and showed me that I was in need of front end brakes. When he told me how much the service department was going to charge me I again declined to have the work done there. In my opinion the price for that service was well over priced. I knew I could get the same job done by my own mechanic for far less. Mr. Rivas checked me out and I paid the bill for an oil change and tire rotation. The multi point inspection was a courtesy. After leaving the service department I drove directly to my mechanics garage to have the front end brakes replaced. It was at this time that it was discovered by my mechanic that the tires on my vehicle were completely worn out and needed to be replaced as well. My mechanic even showed me the tires. They were the original tires that came with the vehicle when I bought it from Poughkeepsie Nissan in 2019. They had 24+ thousand miles on them. The cord was visible through the thread and the sidewalls were soft and dry rotted. Knowing I was about to drive all the way to Cape May, New Jersey on vacation and back again, my mechanic stated he couldn't let me make the trip on those tires. He said I would definitely have a blow out. That's where the problem began. I had just brought the car from the dealership service department. I have always taken my car there for service ever since I bought the car there. I trusted them and was always satisfied with their service and staff. This was the first complaint that I ever experienced with them. If I ended up with a flat tire while driving locally I wouldn't be as mad as I was. The fact that I purposely took the car in to make certain that it was travel worthy like I do every year before I leave on vacation is what really made me mad. All I could think of was having a blowout travelling at 75 mph on the New York State Thruway or the Garden State Parkway. That would have been catastrophic if not fatal. If I survived it, it would have been very expensive. The part that really got me angry was whoever the mechanic was that conducted the multi point inspection checked off on the checklist that the tires were not inspected. He should have inspected the tires while he was conducting the inspection. He had to remove all four wheels to complete the tire rotation. So he should have seen the tires then. Plus he had to take the wheels off of the car to inspect the brakes. Plus he had to put the wheel;s back on the car. So even if he wasn't purposely looking at the tires he still should have noticed it. Finally, it's beyond me how a mechanic can conduct a multi point vehicle inspection and NOT INSPECT the wheels. I returned to the dealership service department two days later and spoke to Mr. Rivas. He informed me that he felt that my review was a reflection on him. I explained to him that it was not. I informed him that I did not have any complaint with him or the help he provided. I told him that my complaint was about the mechanic's neglect to properly inspect my car which could have resulted in the loss of life or serious physical injury. I would also state that it is not Mr. Rivas' job to micro manage the mechanic. I don't know to what degree any corrective action was taken but I certainly hope they sent the mechanic back for some in depth basic training.

June 05, 2024

They pulled a bait and switch on me. I was interested in a specific vehicle. They were going to take me for a test drive. Then tells me it's sold. I communicated with the sales manager. More

by Pissed off
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Wirth
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Romano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Bosko
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Mahoney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Holsborg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bernstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isabella Crowe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew D'Addona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Poughkeepsie Nissan responded

Hello, we apologize for the confusion and frustration you experienced. Your feedback is important to us, and we take these matters seriously. We regret any miscommunication and would like to discuss this further to make things right. Please contact us directly so we can address your concerns.

May 15, 2024

We had a great experience at Poughkeepsie Nissian due to our salesman Nico Rullo. He was very knowledgeable and patient with us in choosing the right car he wanted to make sure we were happy with the car w More

by Ang&Ang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Rullo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Poughkeepsie Nissan responded

Thank you for sharing your positive experience! We're delighted to hear that Nico provided such knowledgeable and patient service. We appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new car!

March 29, 2024

Bait and switch! Called regarding a vehicle I saw on their website for the past month, tried to discuss purchasing and was told the price on the website is incorrect. More

by Honest Joe
Recommend Dealer
No
Employees Worked With
John
March 28, 2024

Nico Rullo provided the absolute best service I’ve received there to date! I sent my daughter there, as I purchased my vehicle there two years ago. He took care of her from start to finish with the up More

by Ginnfr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Rullo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2023

Got a good deal on a used Nissan Pathfinder Platinum. Mike Holsborg and his manager made the transaction smooth. They were very accommodating with our requests. They made buying a used car at a dealershi More

by Josephine Dalisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Holsborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2023

While we didn't actually purchase a car from Nissan, I cannot say enough good things about Mike H (salesman), Mike W (salesman), and John (manager). We test drove a 2024 Pathfinder and was given a very go More

by tfagnonirn
Recommend Dealer
Yes
Employees Worked With
Mike Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Holsborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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