Poulin Auto Sales

where should i begin....... purchased a car from Travis Bailey. After the purchase i found that both rear wheel bearings were bad and that the trunk would not open from outside t purchased a car from Travis Bailey. After the purchase i found that both rear wheel bearings were bad and that the trunk would not open from outside the vehicle..... After notifying Mr. Bailey about the issues he wanted me to go and use the extended warranty that i had purchased to have the car fixed..... needless to say the warranty takes 45 days to come into effect and he figured the dealer would not have to pay for anything that it should come out of my pocket.....xxx????? After dealing with Travis i decided to call the main store in Burlington and talk to the owner Stephanie ...... she said what he did was wrong and should not have been handled that way.... She then had us bring the car to her in Burlington and she took care of the wheel bearings and trunk pad and apologized to us for the way were treated in barre..... now this was all in the first week and a half of us taking ownership of the vehicle... the following week the car was back in Burlington being worked on again due to a bad serpentine belt and to have the belt tension-or cleaned...(which is still making the exact same sequel with the a/c on that it was making before) again xxx???????? i am a mechanic and know that if the tentioner goes bad it needs to be replaced ... there is no cleaning of this part... A BIG B/S story just to get my wife on her way...... also, when i had purchased the vehicle they said that my tax,tittle,and reg were going to be including in my loan and the would send the check to Dmv fed-ex so that i could put it on the road.... After a month of waiting the check still had not come in and again we had to get in touch with Stephanie ........ She then once again took it into her own hands to do what her sales team in Barre are paid to do...... After she called us and said we were all set we went to Dmv and found out that once again we were lied to by the Barre store. We had to pay another 500 to Dmv in order to put the car on the road after being told that everything was covered and under control....... So in my opinion if you go and deal with Steph or her dad you will be in good hands ... But if you have to deal with any of the dumb xxxxx that they have hired to be their sales management hold on to your xxx and be prepared to take it hard and dry..... By the way this is the 3rd vehicle i have purchased from the Poulin family in the past 2 and a half years and with the way i have been treated this time i will not ever go there again nor will i recommend them to anyone..... Good job Travis Bailey, way to keep the clients happy and keep them as return customers More

Willing to work with customers The team was wonderful and so was our sales woman Charay. She is very friendly and listened well to what we were looking for. The team was very willin The team was wonderful and so was our sales woman Charay. She is very friendly and listened well to what we were looking for. The team was very willing to make accommodations for us. Everyone was great while customers were in and out all day long. The hour drive was worth it to find the second car my family needed. We are extremely satisfied and comfortable with our new vehicle and decision to go to this dealership. This was great service. More

good service true to their word had my oil changed and a inspection and as I was told it was free. no other dealer has done that before for me thanks had my oil changed and a inspection and as I was told it was free. no other dealer has done that before for me thanks More

Easy, stress free and honest I am extremely pleased with my recent experience at Poulin Auto. Charay was honest, pleasant and kind. She treated me like a valued customer and perso I am extremely pleased with my recent experience at Poulin Auto. Charay was honest, pleasant and kind. She treated me like a valued customer and person not just a sale. I would highly recommend this dealership based on my experience. Thank you again! More

Used Truck They go above and beyond. This is my second vehicle i got from them and i'm very pleased with them both. Thank you very much. They go above and beyond. This is my second vehicle i got from them and i'm very pleased with them both. Thank you very much. More

We had a great experience we have had with a used car dealer We did an application on line to get pre approved for a loan on a older car the dealer called and told us he wanted to put us in a newer car. In less We did an application on line to get pre approved for a loan on a older car the dealer called and told us he wanted to put us in a newer car. In less than an hour we werew approved they went out of the way for us. We highly recommend this dealer More

New car Went in and told them I needed a truck to pull my 2,000 lb horse and they sold me 97 Dodge Ram 1500 thanks again Went in and told them I needed a truck to pull my 2,000 lb horse and they sold me 97 Dodge Ram 1500 thanks again More

Very friendly but very high documentation fee Charay and the rest of the staff was very friendly, efficient and helpful! I got a great deal on my car and am very happy with it! One complaint I had Charay and the rest of the staff was very friendly, efficient and helpful! I got a great deal on my car and am very happy with it! One complaint I had was that they conveniently waited until the last minute to tell me there was an additional $500 documentation fee. When I called other local used car dealerships, their documentation fee was only $200-$300. In addition, they over priced me on my winter tires, but when I told them I found some for cheaper, they matched the less expensive price which was very nice of them! More