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Power Ford

Albuquerque, NM

4.8
1,684 Reviews

1101 Montaño Rd NE

Albuquerque, NM

87107

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1,684 Reviews of Power Ford

October 06, 2023

Overall my experience at Power Ford service department was beyond my expectations. The person that helped me at the service department was experienced and knowledgeable, person like him makes you want to More

by hdesiderio47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Francisco
Oct 09, 2023 -

Power Ford responded

We greatly appreciate your positive feedback! We're thrilled to hear that your experience at Power Ford's service department exceeded your expectations. Our knowledgeable and experienced staff are dedicated to providing top-notch service, and we look forward to welcoming you back for all your future automotive needs. Thank you for choosing Power Ford!

October 05, 2023

Brittany was the service concierge and she always has a wonderful smile and very professional and curtious. The time she gave me for the oil change was right on. More

by rakiba27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Waddleton
Oct 05, 2023 -

Power Ford responded

Thank you for sharing your positive experience with Brittany, our service concierge. We're thrilled to hear about her professionalism and courtesy. Providing accurate service times is essential, and we're delighted that your oil change appointment went smoothly. Please don't hesitate to reach out if you need further assistance or have any questions. We appreciate your trust in our service team! ā€“Matt

October 05, 2023

I've taken my car in for maintenance regularly. The whole staff have been very personable, and make a great team. More

by Kisejm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kline
Oct 05, 2023 -

Power Ford responded

Thank you for your loyalty and kind words! We're thrilled to hear that you've had positive experiences with our team during your regular maintenance visits. Providing excellent service and building lasting relationships with our customers is a top priority for us. If you have any questions or need assistance in the future, please feel free to reach out. We appreciate your trust in us, and we look forward to serving you again. ā€“Matt

October 05, 2023

I have always been able to receive prompt service with friendly associates from this dealership. I would definitely recommend them. More

by Kelseyh2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kline, Christopher Hernandez
Oct 05, 2023 -

Power Ford responded

Thank you for your recommendation, Kelsey! We're delighted to know that you've consistently received prompt and friendly service from our dealership. Your satisfaction is important to us, and we appreciate your trust in our team. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to assist you. Safe travels, and we look forward to serving you again! ā€“Matt

October 05, 2023

This dealership is clean, it is proficient, and provides friendly service. Great place to take your truck to. More

by Courtillia04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Wayland, Darren Francisco, Albert Lopez, Brittany Waddleton, Katie Kline, Jacob Ortega, Alexandria Nethery
Oct 05, 2023 -

Power Ford responded

We're glad to hear you had a positive experience with us! Thank you for your kind words about our clean and proficient dealership, as well as our friendly service. We value your trust in our team, and if you ever need any assistance in the future, please don't hesitate to reach out. Safe travels in your truck! ā€“Matt

September 29, 2023

All because of a prideful manager in the sales department, a $60,000.00 dollar deal went out the door due to document fee of $500.00. The worst part for Power Ford on the negative reinforcement of More

by Thorn
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Not listed.
Oct 04, 2023 -

Power Ford responded

Hello ā€“ I hate to hear you had a less-than-good experience with Power Ford. Iā€™d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I want to get you in touch with our General Sales Manager, Brian Austin. Her direct line is 505-449-1216. Thank you for being a customer. -Matt

September 20, 2023

Power Ford treated us with great customer service and are very pleased with the sales experience. More

by Joe G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Huble Pineda 5 stars!, Cassandra Sanchez
Oct 04, 2023 -

Power Ford responded

Thanks for your review and feedback, Joe! Itā€™s our pleasure to serve you. If we can do anything for you, please reach out. We ā¤ļø being your Ford dealer! #MyFordDealer -Matt

September 18, 2023

The intake procedure was smooth and efficient. The service rep kept me informed and the service was prompt. More

by blgoldberg90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Francisco, Karizzma Medina
Sep 18, 2023 -

Power Ford responded

We're delighted to hear about your smooth and efficient intake experience at Power Ford! Providing clear communication and prompt service is our top priority, and we're pleased that your service representative kept you informed throughout the process. Your satisfaction is important to us, and we look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Power Ford!

September 16, 2023

Customer service and communication was excellent. I used the quick lane service for the 1st time and am pleased with the overall experience. Thank you Brittany for your help. More

by bacaat07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Waddleton
Sep 18, 2023 -

Power Ford responded

Thank you for choosing Power Ford's Quick Lane service! We're delighted to hear that your first experience was excellent, and we appreciate your kind words about Brittany and our team. Providing top-notch customer service and communication is our priority, and we look forward to assisting you with any future automotive needs. Safe travels!

September 16, 2023

We purchased our 2020 Ford Escape new from Power Ford . . their service department has performed all of the vehicles required maintenance . We have been very satisfied with all of our dealings / interactio More

by donnasnelling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ortega
Sep 18, 2023 -

Power Ford responded

Thank you for choosing Power Ford for your 2020 Ford Escape and maintenance needs. We're delighted to hear that you've had a positive experience with our service department, particularly with Jacob. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service in the future. Safe and enjoyable driving in your Escape!

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