Precision Acura of Princeton - Service Center
Lawrenceville, NJ
74 Reviews of Precision Acura of Princeton - Service Center
I felt valued Every time I visit Precision Acura of Princeton I am treated so well by all the staff. They bend over backwards to ensure my wait time is limited and Every time I visit Precision Acura of Princeton I am treated so well by all the staff. They bend over backwards to ensure my wait time is limited and that my vehicle is checked out thoroughly. Prior to beginning any service work they always explain things in detail and ask for my approval. This is why I drive 20 miles every time my car needs service when I could easily go to a shop 5 miles away near my house. More
Managers Special - Service Awesome price and great customer service. Car warned of A1 service needed. I was able to get that, a 4 wheel alignment, pressure check as well as a Awesome price and great customer service. Car warned of A1 service needed. I was able to get that, a 4 wheel alignment, pressure check as well as a new set of wiper blades for under $250. Service was great. The folks provided me a loaner and even cleaned and warmed it up for me as it snowed the day before. I'll be going back. More
routine maintenance but need rear brakes I have had our 2009 TL serviced here since it was new. This visit was for routine maintenance at 110,000 miles. The service tech found that my rear I have had our 2009 TL serviced here since it was new. This visit was for routine maintenance at 110,000 miles. The service tech found that my rear brake caliper was frozen. I had no idea. Replaced rear brakes and caliper and had me back on the road the next day. I trust your service department to keep this car running to perfection and safely. More
Oil change, maintenance appointment Was in and out in a fair amount of time. Waiting room was very pleasant. Service person was very personable. The cost of first service on this vehicle Was in and out in a fair amount of time. Waiting room was very pleasant. Service person was very personable. The cost of first service on this vehicle was a little pricey I thought. More
Satisfaction From the time I arrived to the time I left, I was greeted continuously by courteous and friendly people. I feel that their concern for my car is equal From the time I arrived to the time I left, I was greeted continuously by courteous and friendly people. I feel that their concern for my car is equal to my own. More
Belt was slipping and squeaking Rodney was extremely helpful in assisting me. I have always received top notch service. He is honest, helpful, trustworthy and very professional in h Rodney was extremely helpful in assisting me. I have always received top notch service. He is honest, helpful, trustworthy and very professional in his dealings with us. Rodney is an asset to your company. He always takes the time to explain the problem and the resolution. Very satisfied with the entire experience as always. More
Consistently the best in Servie Repair My 2002 RSX 5 speed was purchased new from here and I drove away truly excited and happy on a beautiful afternoon, it was 12/31/2001. I am still driv My 2002 RSX 5 speed was purchased new from here and I drove away truly excited and happy on a beautiful afternoon, it was 12/31/2001. I am still driving this car and would not consider giving it up. Sure, I take of my car but the real kudos go to the people in Service, Over the 13 years, to date, my car has been cared for by a crew of individuals who are professional, knowledgeable, personable and, thank goodness, have a sense of humor. The prices are competitive anywhere, the coffee is hot, the bagels and cream chees are fresh and seats are comfortable. I doff my hat to Rodney B., Brian, Raymond and Rusty in the office - I apologize for not remembering all names at this moment. This is where any dealership truly shines: In the Service department and the office. The guy who sold me my car, Stuart somebody or other, who was very nice and made the experience pleasant; is no longer there - but these service/office friends remain on deck . More
Horrible service experience Bought a used Honda Ridgeline at this dealer. The buying experience was decent. Service in the other hand was subpar. I took my 14 MDX with 14k mil Bought a used Honda Ridgeline at this dealer. The buying experience was decent. Service in the other hand was subpar. I took my 14 MDX with 14k miles to this dealer for an oil change during the weekend. Received the car back, it was dirty and was not vacuumed. Brought it up to service writer and they corrected the problem. Came back the 2nd time ripples and dings in the a pillar, the service writer said I had to come back because the manager was supposed to be the one making the decision cosmetic warranty repair. Came back the 3rd time for an oil change and existing a pillar issue (both sides). They said they don't have available spot for the day. As for the a pillar issue, the service writer stated that I have to bring it back to the dealer that I bought the vehicle from or come back during the week and he can have service manager look at it. I told him this is the second time I came back for the same issue. He stated he, cannot do anything for me. I have owned many vehicles (ex. Infiniti, Lexus, Cadillac, BMW and Chevy)and this is by far the worst customer service I've had experience. It doesn't take rocket science to determine a warranty repair and manufacture defect. Warranty repairs can be performed by any licensed Acura dealer not just the dealer I bought it from. This dealer just lost a customer. More
I just purchased an RDX in February. The Salesman connected the Blue Tooth for me. This past week I had to purchase a new phone. No one at Verizon could help. I drove over to the Precision Acura d connected the Blue Tooth for me. This past week I had to purchase a new phone. No one at Verizon could help. I drove over to the Precision Acura dealership in Princeton and asked if anyone could help me. Ahmed Heba came to the rescue. He was extremely friendly, kind and interested in my problem. He asked for my phone, we went to the car and he quickly connected the Blue Tooth. He knew exactly what to do and did it in an extremely helpful and kind way. It was a pleasure dealing with Ahmed. I will take my car to Precision Acura for all of its requiered maintenance needs. Thank you Ahmed for being so helpful. More
Ahmed is such an outgoing, warm and honest salesperson...and he really worked hard with his management to get us a good deal. He's the best. He was never pushy during our discussions. He's a salesperson...and he really worked hard with his management to get us a good deal. He's the best. He was never pushy during our discussions. He's a very good listener. He won't promise more than he can deliver, but he managed to deliver more than we ever expected. You want to deal with a sales person who really wants your business. Ahmed works very hard to earn my business. We'd recommend him to everyone. More