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Precision Acura of Princeton - Service Center

Lawrenceville, NJ

5.0
74 Reviews

74 Reviews of Precision Acura of Princeton - Service Center

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February 07, 2016

I felt valued Every time I visit Precision Acura of Princeton I am treated so well by all the staff. They bend over backwards to ensure my wait time is limited and More

by ACD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan Sebar
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2016

Managers Special - Service Awesome price and great customer service. Car warned of A1 service needed. I was able to get that, a 4 wheel alignment, pressure check as well as a More

by acerto1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Breustedt, Megan Zelenak, Rodney Breustedt, Megan Zelenak
February 05, 2016

routine maintenance but need rear brakes I have had our 2009 TL serviced here since it was new. This visit was for routine maintenance at 110,000 miles. The service tech found that my rear More

by Mike likes Precision Acura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Breustedt, Rodney Breustedt
February 05, 2016

Oil change, maintenance appointment Was in and out in a fair amount of time. Waiting room was very pleasant. Service person was very personable. The cost of first service on this vehicle More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
January 29, 2016

Satisfaction From the time I arrived to the time I left, I was greeted continuously by courteous and friendly people. I feel that their concern for my car is equal More

by litvack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney, Rodney Breustedt
January 27, 2016

Belt was slipping and squeaking Rodney was extremely helpful in assisting me. I have always received top notch service. He is honest, helpful, trustworthy and very professional in h More

by coniglio,anne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney in the Service Dept , Rodney Breustedt
December 18, 2015

Consistently the best in Servie Repair My 2002 RSX 5 speed was purchased new from here and I drove away truly excited and happy on a beautiful afternoon, it was 12/31/2001. I am still driv More

by Kathleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney B., Brian, Raymond, Rusty, etc., Rodney Breustedt
May 09, 2015

Horrible service experience Bought a used Honda Ridgeline at this dealer. The buying experience was decent. Service in the other hand was subpar. I took my 14 MDX with 14k mil More

by Fbone27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 20, 2015 -

Precision Acura of Princeton responded

My name is Mitchell Brenner and I am the eCommerce Director for Precision Acura. We are sincerely sorry for the impression you were left with during your last visit to our Service Department. While ripples and dings in a pillar may be a manufacturer defect it is also something our Service Advisers do not have the authority to approve or disapprove. It is actually only the manufacturer who can approve this. Being that our Service Director, Allan Sebar is highly regarded by Acura if he feels the ripples and dings are a manufacturer defect Acura will usually accept his recommendation. It is unfortunate you happen to come in on a Saturday while he was off. He also was going to be at an Acura Zone Conference through Thursday of that week and your Service Adviser did make you aware of this. I know upon Allan's return he reached out to you a couple of times as did our General Sales Manager, Charles Creighton. They have not heard back from you. They are more than willing to assist in working with Acura to determine what the issue with your Pillar is and whether it is a defect or not. Please reply to Allan at 609-895-0600 and he will work towards a successful resolution with you and Acura.

August 31, 2012

I just purchased an RDX in February. The Salesman connected the Blue Tooth for me. This past week I had to purchase a new phone. No one at Verizon could help. I drove over to the Precision Acura d More

by kathleenjane
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ahmed Heba
March 21, 2012

Ahmed is such an outgoing, warm and honest salesperson...and he really worked hard with his management to get us a good deal. He's the best. He was never pushy during our discussions. He's a More

by erittb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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