Precision Toyota of Tucson

this is the same message on the yahoo.com review this is the same message on the yahoo.com review They're either incompetent or thieves. I made an appointment a week in advance for 1pm. i asked w this is the same message on the yahoo.com review They're either incompetent or thieves. I made an appointment a week in advance for 1pm. i asked what i was getting for free just to be clear and the guy told me we were getting the free oil change, lube, tire rotation and system checkout. about 430pm i got a call that it was ready, so i went to pick it up. i noticed that the tires had not been rotated (i usually put a mark on the left side front and rear tires and other equipment to ensure its been worked on, especially when i cant see the work being done...much rather do it myself or with my preferred mechanics but this one was free) upon pointing it out and asking what took 3 hours if they didnt do anything besides hose it off the guy explained that there were people ahead of me etc etc...what’s the point of making an appointment? i then told him that the work wasnt done and i'd like to see a manager, he came out and told me the work was free they must have forgot one detail, but the technicians were going home and if i bring it back tomorrow morning they can fit it in between the appointments like they'd be doing me a favor. i was pretty pissed off by now, especially since i was just told appointments didnt matter and now the manager is telling me they'd have to fit it in between appointments. i ended up taking the car to the service center i've used for years where they let you see what they're doing and will even talk to you like you're a human and will always make things right. i sent the bill to precision toyota, still waiting on the reply to that. i wouldnt suggest doing any business with these people, the "free" service they offer for news cars is obviously just hosing off the car instead of doing any work. the management has no idea what customer service means and treats customers like they're bothering him. i would hate to see all the shifty stuff they've pulled on unsuspecting elders who seem to make up most of the customer base in the waiting room. the thieves at precision toyota are probably stealing their social security checks as well More

Do not use this dealer for automotive repair. They mis-diagnosed a problem with my heater core that costed $1,000 to repair when the problem ended up being a loose connection of a hose to the heater c mis-diagnosed a problem with my heater core that costed $1,000 to repair when the problem ended up being a loose connection of a hose to the heater core tubing. The service tech was unethical and lied about the problem with the core, the heater core was later pressure tested and no leak was found. The dealer claims they fixed the problem by replacing the heater core so the repair was justified. With this type of reasoning and logic, you could also replace the engine due to a faulty fan belt - and be able to claim that the work was justified because we fixed the problem... Stay away from this dealer! A simple 5 minute fix of correcting the hose connection would have fixed my problem. More