Premier Ford Waveland

Wife was stranded when her water pump went out and her vehicle was towed to this dealership. It was towed on a Saturday and they did not even begin working on it until Thursday, even though she was from o vehicle was towed to this dealership. It was towed on a Saturday and they did not even begin working on it until Thursday, even though she was from out of state and stuck there on her own for five days. I understand there are regular customers that are scheduled before an out of town drop in. However,there are exceptions and common courtesy that should come into play. Evidently, that is not the case with this dealership. Calls to the general manager to try and get some assistance were shielded and a return call from him was never received. Then to top it off, when the car was finally returned after they had test driven it, my wife pointed out to them that something was hanging from the bottom of the car. They returned it to the shop and brought it back to her a few minutes later with some type of shield in the back that they said had probably been damaged by the tow truck. (Keep in mind that the vehicle was driven up on the truck and driven off at the dealership not towed behind) They then told my wife that all she needed to do was get some bolts and put it back on! I have a question. If this was your wife, your mother, or your daughter, how would you like for them to be treated? Your customer service is pathetic! We took the vehicle into our local dealership and they put the cover back on in just a few minutes. They could only shake their head that you had not bothered to just bolt it back on. Once again, you need to learn something about customer service and your general manager needs to come out from behind his shield and actually hear from people. I think if he would then something like this would never happen. I wish I could give you zero stars but one is as low as the rating goes! More

Chris in parts saved my day. Reprogrammed remote because I changed battery. Works like new. He's the best! Reprogrammed remote because I changed battery. Works like new. He's the best! More

Today was my first experience with Premier Ford. I purchased my Ranger new from Henderson Ford and was always please with Henderson's Service Department. Today I called for an appointment for an oi I purchased my Ranger new from Henderson Ford and was always please with Henderson's Service Department. Today I called for an appointment for an oil change and tire rotation. "Stephanie" scheduled it for 2:00 p.m. . I received a call from her later unilaterally cancelling my appointment. Thus far POOR SERVICE. Roy J. Perilloux More

Great Service These guys are really nice to work with. They go above and beyond to address the customer's needs. Shawn Gardner has helped me buy 2 vehicles and hasn These guys are really nice to work with. They go above and beyond to address the customer's needs. Shawn Gardner has helped me buy 2 vehicles and hasn't let me down yet. If you are looking for easy transactions, this is the place to go! More

Great experience I went in looking for a vehicle and found the one I wanted. I was treated fairly and my over all experience was extremely pleasant. I didn't feel pre I went in looking for a vehicle and found the one I wanted. I was treated fairly and my over all experience was extremely pleasant. I didn't feel pressured at all by my salesman, Larry. He did a great job and I would definitely recommend giving them a shot if you're looking for a vehicle. Glad I did. More

Amazing service and team!!! I'm from New Orleans and traveled all over louisiana from Baton Rouge to Slidell, all over New Orleans and Metairie trying to find a used truck. Every I'm from New Orleans and traveled all over louisiana from Baton Rouge to Slidell, all over New Orleans and Metairie trying to find a used truck. Every where I went was the same feeling of being pressured into buying that day or paying a price I wasn't totally comfortable with. I search the Internet find good looking trucks for great price but when I get there they say "oh we just sold that but let's look at this much higher priced truck" (another dirty tactic for sale end to use in the new age). Mrs. Rhonda and EVERYONE at Hernderson Ford was extremely helpful, professional, and simply put, genuine!! I found a truck on their website made the hour drive and it was actually there, and better than what the pictures and details described. There was absolutely no pressure selling, no two faced talk, nothing dishonest, just great service. Do yourself a favor and go to their dealership. I promise you will not regret it if you find a vehicle you like. More

My purchase and service From the moment I arrived, I was treated with dignity and respect. Shawn was very knowledgeable about the truck I purchsed and never did I get the fe From the moment I arrived, I was treated with dignity and respect. Shawn was very knowledgeable about the truck I purchsed and never did I get the feeling that he was trying to pressure me to buy. Shawn is truly an asset to Henderson Ford and I will purchase from him in the future. More

A standard for business For the second time, I've chosen this dealership for new car sales. In the 9 years since my first buy, not much has changed, that's a positive. I'm n For the second time, I've chosen this dealership for new car sales. In the 9 years since my first buy, not much has changed, that's a positive. I'm not interested in, " scotch guarding fabric, nor paint sealant," nor anything extra that I don't particularly want. The Boss has quality standards that haven't changed, that's also positive. I would not hesitate to send one of my military members to this dealership. Do your homework and pay them a visit. Look up Danny. More

As someone who runs A LOT of numbers before ever starting the negotiation process, I was pleasantly surprised when the first price quote was very close to what I thought would take multiple "back-and-forths" the negotiation process, I was pleasantly surprised when the first price quote was very close to what I thought would take multiple "back-and-forths". I was also pleased with the amount given for my trade; a great experience from start to finish! This was my first time purchasing here, but I certainly hope to buy again in two years. When the time comes, Danny Foy will be the first person I ask for! I appreciated his courtesy, professionalism, and cut-to-the-chase mentality! More

Great service went in with what i thought to be a major problem with no apointment they looked at my vehicle right away told me what i needed and had me fixed for under one hundred dollars highly recomend problem with no apointment they looked at my vehicle right away told me what i needed and had me fixed for under one hundred dollars highly recomend this dealer best i have ever dealt with thank you More