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Premier Subaru Middlebury
Middlebury, CT
1,219 Reviews
Premier Subaru Middlebury is home to the premier advantage buyers benefits package which includes our peace of mind guarantee -3 day exchange policy available on every new Subaru we sell plus so much more!
We are dedicated to providing you with an ownership experience worth raving to your friends about. We offer new Subaru models, used cars, and the service, parts and car financing in Watertown that folks from Danbury, Southbury, Torrington, Hartford and Middlebury CT want and need. That includes new models (i.e., the Forester, Impreza, Legacy and Outback, financing and everything in between, including genuine Subaru parts & car service in Middlebury.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,219 reviews
November 22, 2015
Smooth Straight Forward Experience I found a great vehicle online from Premier Subaru, and drove from Long Island, NY for that deal. I dealt with both John Risk and Jeff from finance an I found a great vehicle online from Premier Subaru, and drove from Long Island, NY for that deal. I dealt with both John Risk and Jeff from finance and they were straight forward and very helpful gentlemen. Cant tell you what a great experience I had with them, and the follow up and assistance they gave after the sale was concluded. They were clear and concise and overall great! I'm very happy with their performance and recommend them, EVEN if your driving from Long Island ;) More
by tamersergany
Employees Worked With
John Rosk, Jeff Irzyk, John Risk
Helpful September 26, 2015
Go elsewhere to buy a car My wife were looking for a vehicle to replace a pretty crappy 2013 STI. The STI had numerous mechanical and electrical problems with only 9000 miles o My wife were looking for a vehicle to replace a pretty crappy 2013 STI. The STI had numerous mechanical and electrical problems with only 9000 miles on it, so it was time for it to go. We took it to a Subaru dealer thinking that way we'd get the most for it in trade. I test drove a 2007 Toyota FJ Cruiser that I liked, that supposedly had the TRD off road package according to the salesman. While on the test drive I could tell the vehicle was poorly aligned and that the suspension was having difficulty keeping the tires on the ground through bumps. I told the salesman I liked the car but if I was going to buy it that the problems had to be fixed first. He assured me that it had not been through their shop yet and that the repairs would be done as well as a recall that needed to be done by Toyota. I went back in to sign paperwork with my wife, and I asked if the repairs were done and my salesman told me yes. I should have asked to drive it again, but I trusted them. I didn't think they would lie to coerce us into signing the paperwork. The salesman also sold us an aftermarket warranty by Zurich. So we signed the paperwork and on the way home I noticed the alignment still was not right and the suspension still was not riding right. I thought maybe it was normal to ride like it did because I was not used to riding in a bigger SUV. The second problem we noticed was the gas mileage we were getting was 10-12mpg instead of the 17-22 that the salesman told us we should get. I made an appointment and took the vehicle in for the alignment and the mileage issue. Premiers service department told me there was nothing wrong with the alignment even though the steering wheel was 20 degrees off center, and couldn't find anything wrong with the way the truck was running. When I got home I pulled the spark plugs out to find a mishmash of 6 different spark plugs, a bad thermostat and a dirty Mass air flow sensor. After I replaced the plugs and thermostat and cleaned the mass air flow sensor I was able to get 15mpg, better but still not right. I needed to replace the tires as they were wore almost to the wear bars so I figured I'd just pay the tire place for the alignment along with replacement tires. That cost was almost $1800. I got called back into the alignment bay at Town Fair Tire only to find out they couldn't so the alignment due to a seized adjustment bolt on a lower control arm. So I made an appointment with Premier Subaru and once again they told me they fixed the problem. They said they had to heat it up with torches and got it aligned. I didn't believe them so I immediately took the car across the street from them to Branch Toyota. I didn't tell branch what was wrong other than Subaru was struggling to get it aligned. Toyota did their inspection and told me that the lower control arm and hardware associated with it needed to be replaced and wouldn't be able to see if there were any other problems with the alignment until that was done. So i got the estimate from Branch Toyota that cost me $130 and took it directly back to the service department at Premier Subaru. Premier Subaru once again told me that there was nothing wrong with the lower control arm and the alignment was fine even though the camber on the tire is clearly off, and the steering wheel is not centered. So I took the vehicle back to Branch Toyota along with a copy of my warranty paperwork for the aftermarket warranty that Premier had sold me. The Rep for the warranty company came out and told me that because I was a volunteer firefighter that my warranty was voided and that the dealer that sold me the warranty knew that it was spelled out in the terms of the warranty. So when I talked to the rep directly I told him that discrimination was illegal and we were able to clear up his confusion very quickly. The next excuse he tried to use was that the bolt had rust on the head and that his warranty has exclusions for rust so it wasn't covered. If this is really the case then their warranties are completely useless so don't wast your money on one. So my wife and I had to pay Branch Toyota almost $800 out of our pocket to fix the lower control arm. We were also told at that time that the upper and lower ball joints as well as the sway bar links were bad and needed replaced. They also informed us that the shocks and struts were bad and the two rear coil springs were missing chunks of the coil on the bottom and the front springs were shot as well. They told us without all of those repairs being done they still couldn't get the alignment done. They also said that because they were aftermarket parts they couldn't fix it. But wait I was told my the Premier Subaru salesman that all the parts were the TRD package from Toyota. But the Toyota dealer is telling me no way. Hmm there is a big problem there. I called to complain to the GM of Premier about the mis information that we received when we bought the car. I made another appointment with Subaru to inspect the problems and also bring to light a new problem I noticed after finally getting to drive the vehicle a bit. Previously it had been in and out of service so much that in the first two months it was driven primarily back and forth to service appointments. The Transmission was acting goofy and shaking when the RPM's were in the 1100 to 1500 range. When I took it in and they looked at it they told me there was nothing wrong with the suspension and that the transmission problem was due to new tires. New tires really? The new tires have the same rolling radius as the old tires, although they have all their tread life remaining. Who knew new tires could do that? I left a message with Premiers GM. Never received a return call so I once again went back to Toyota as I knew the service technicians for Subaru didn't know what they were talking about. Toyota diagnosed it as a bad transmission and torque converter. Again I didn't have to hold their hand and they were able to find the problem and after much argument with the warranty company they transmission was replaced at a cost of $3500. I have never had another issue with the transmission since. They must have been really reaching to pull a new tires excuse on me. I left a message for Premiers GM. Never called me back. I had to go to an aftermarket four wheel drive shop to have the non factory parts identified for replacement. I ended up at EVB and the estimate for all the suspension work that the car needed was $3400. We ate the bullet and paid for the repairs. But EVB couldn't do the alignment on the vehicle even after all the parts that were replaced. I took it for a second opinion back to Town Fair Tire, it was put on the rack and they couldn't align it either and recommended I take it to a frame shop. Frame shop?So I paid to run a carfax on my phone and found out that the car had been in a pretty bad rear end accident. Now I understand why Town Fair Tire said frame shop. Thats how I ended up at Albert's Auto Body in Danbury. They checked the car for me for free after I told them the entire tale of all the headache so far. They determined the frame was still straight but the passenger side steering spindle was bent. Ah just what I needed another issue related to the alignment. Mind you all the problems so far minus the transmission were all alignment related. But wait, the salesman told me that it was fixed prior to signing for the vehicle so that can't be right. I took the Vehicle back to Branch Toyota to have an estimate done for replacement of the spindle and also left a message for the General Manager of Premier again. Still no return call from the GM. The estimate was almost $1800 to replace the spindle. Branch Toyota told me they wouldn't deal with the aftermarket warranty company again due to the hassle and arguing that it took to replace the transmission. So this is where I currently sit. After talking with an attorney he told me to write a summary of the entire ordeal and send it certified to Premier's GM Keri Pacheco, and the President Robert Alvine. So I did. I got several emails from Robert today trying to discourage me from pursing this any farther. No apology, no lets see what we can do to make this better. So I have contacted channel 3, reported their service department to the DMV for investigating, turned them in to the Better Business Bureau, reported them to the Federal Consumer Protection Agency and I am awaiting a return call from the Connecticut State Attorney Generals office. We also have a meeting on Monday with out Attorney to sign paperwork to initiate a lawsuit against Premier as a whole. In summary if you want good service go somewhere else, if you want to be treated fairly go somewhere else, if you want a competent service department go somewhere else and lastly if you want a dealer that respects you and has great customer relation skills go somewhere else. If I could give this dealership zero stars I would. We paid almost $22,000 for this car after financing, tax and the warranty and in service repairs so far there has been over $12,000 invested with at least $2000 more to be done. Do the math people, with a used car for $22,000 you expect to change the oil, replace the spark plugs and maybe a belt in the first 3000 miles or 6 months. That's acceptable. But to invest over half the cost of the loan back into the car in the first 5 months is excessive at the least. And if Premier had addressed these problems from the start as they said they did before we signed the paperwork, I wouldn't have to give them a bad rating here. Trust me go somewhere else for a car, as the President here believes $11,000 and counting is perfectly acceptable for repairs out of your pocket on one of his used cars. More
by Firemanchad
Employees Worked With
John Risk (sales) multiple ladies from service, Kevin (Valet) he gave me several rides home, Finance Manager, Robert Alvine, Kari Pacheco,
May 21, 2015
New car purchase I did my homework before making a purchase, and entered the dealership thinking that I'd start the haggling process. To my happy surprise, the sales a I did my homework before making a purchase, and entered the dealership thinking that I'd start the haggling process. To my happy surprise, the sales agent Mark Haislip treated me fairly, gave me answers to every question I had, and didn't apply any pressure at all. I was treated with respect, and was only presented with options, benefits, and costs so that I could make informed choices. In the end I got exactly the car I wanted at a great price (according to truecar at least) with no stress whatsoever. More
by Matt15
Employees Worked With
Mark Haislip, Mark Haislip
February 12, 2015
Terrible Our family has bought 6 cars from Chase Parkway Volvo Subaru and one from Premier. We went looking for a new car but was very disappointed with the wa Our family has bought 6 cars from Chase Parkway Volvo Subaru and one from Premier. We went looking for a new car but was very disappointed with the way were treated. Some of the salesman we dealt with had no idea what they were talking about, they read information off the car sticker, which I already knew because I already read it. They pushed us to buy and refused to negotiate prices at all. After all our business with them over the years, I can guarantee they will never see us again. The manager, Damian Fournier, was rude and disrespectful. As in other reviews, he jumps on the offensive and nothing is his fault. He gets angry very quickly if you disagree with him, it is like working with a child. Worst management I have seen in a long time. If you ever get your car worked on here, make sure you have a lot of money for it and expect them to hold it against you if want to sell. After visiting 4 other dealerships, it was clear they were the worst. More
by JK005
Employees Worked With
Damian Fournier
September 13, 2014
Good to start, but disappointing in the end. The first day i went to look at Subaru's I had a good experience. I explained i was just starting to look and i wanted to drive a couple of new models The first day i went to look at Subaru's I had a good experience. I explained i was just starting to look and i wanted to drive a couple of new models. The Salesman was very nice and informed. I went back a week later to look again with the same salesman, I took another test drive and liked what i saw. We sat down to discuss options and price and that's where i became disappointed. I asked for an out the door price for an outback with the options i was interested, After a little resistance i was given a rough number on a piece of paper. I asked about what kind of deals or discounts he could offer, and was told that was only an option if i picked a car on the lot and was willing to purchase today. I offered a price that i thought was reasonable and he said flat out no. A few days later i received a call saying that i should come in and maybe they could meet that price. I ended up purchasing a subaru from another dealer who offered me an even lower price for a new car than what i had offered here. I would not recommend this dealership. I felt pressured to make a quick large cost decisions on a purchase that should not be rushed into. More
by stephen_
Employees Worked With
I would rather not say
August 15, 2014
Car from internet not there Researched the internet for subarus. Found a wonderful car here and went in to see. The Blah salesesman looked and said the car was not there, it was Researched the internet for subarus. Found a wonderful car here and went in to see. The Blah salesesman looked and said the car was not there, it was no where, it was not on the lot. We said it was on the Internet. He said sometimes that happens. The car was traded in but had not gone through their 102 point inspection so it was not there but they put it on the Internet Can he show us something else or call us when it comes in? What a waste of time. We already knew there was nothing else in a used car that we were interested in. Is that false advertising or bait and switch? More
by momadoc2
Employees Worked With
Salesman
August 04, 2014
Liars & Cheaters; Definition of Stealership Just a warning to those ordering a new car from this dealership; MAKE SURE WHEN YOU PLACE YOUR ORDER YOU GET A COPY OF ALL PAPERWORK. I ordered a veh Just a warning to those ordering a new car from this dealership; MAKE SURE WHEN YOU PLACE YOUR ORDER YOU GET A COPY OF ALL PAPERWORK. I ordered a vehicle from this location at the end of May. The salesman I dealt with originally magically quit (I think he got fired) a week after the deal was made (No one ever contacted me telling me "had had left" nor that anyone else was taking over. I ended up calling the dealership and speaking to the General Sales Manager Damian Fournier. Damian forwards my information to Damon "DJ" Stefko who was my original TrueCar.com contact with the dealership (that is where I got my price on the vehicle from). For the two months I was waiting for the vehicle DJ was almost impossible to get a hold of. I was going through Damian the majority of the time. I wasn't happy with the service and I was also thinking about purchasing a 2015 Legacy. My original order was for a 2015 Subaru WRX Limited Silver w/ HK Audio/Nav/Push to Start. I later went and rebuilt the car with Short Throw Shifter, and Body side molding options and asked Premier to match the price which they did. When I found a price with Bertera Subaru in MA I forwarded that screenshot to Damian. They wouldn't match. Since it was only $500 more I stayed with Premier. My vehicle arrived at port on July 17th, 2014. My vehicle arrived at the dealership on Friday July 25th, 2014 (I know this because I just took a ride out there that night and saw it on the lot). I called Sunday night just before closing and spoke to DJ and was told; "I was just about to call you". I asked him when my vehicle arrived and he informed me late the night before (so Saturday night but I know it was there on Friday night for a fact). I asked if he got the mileage on the odometer to me so that I can make sure they don't rack up the miles on test drives. He said he would get that to me tomorrow (Monday). All day Monday I waited and got nothing, was told that someone would call me to set up an appointment for delivery and no one called me. I ended up calling them getting both Damian and Dj's voice mail and finally spoke to a lady and told her that I will be stopping by on Tuesday. I was told their computer systems were down which is why she didn't call me (Getting the run around again). She also informed me that they would have to re-appraise my vehicle; I told her no that the trade in offer was already agreed upon. The following day July 29th, 2014 I made my way to the dealership and arrived just before 5pm. Met with DJ we sat down; he gave me the key to the WRX so that I can take a look while they looked at my car to make sure everything was still the same. The WRX has not even been pre delivery inspected yet (which should have been done prior to my arrival). We sat back down and of course they changed their appraise offer and offered me $4,000 less than the original signed offer. I asked them to see the original paperwork and of course they no longer had it and asked me if I had it (first sign that they were covering up that they were shafting me. I got very upset at this point and I will admit raised my voice. My grandfather then asked to speak with the manager. The manager came over and at this point I wanted nothing to do with anyone. Dj had insisted he took my deposit on the day of order and I argued with him that he did not as he had take the day off and was not working that day (my girlfriend was with me that day and also told him that he did not) but he did not want to listen and apparently must have been there in sprit that day. When Damian came over my grandfather told him that we had a signed deal and that I was never told the vehicle had to be re-appraised. Damian informed him that I was told in emails and over the phone that it would have to be (I have all my emails and the 1 maybe 2 phone calls we had mentioned nothing of this sort). Damian now was on the offensive; he was calling me a liar at this point so I told him; "I have all the email; you guys are saying you have all the emails to so prove to me where you said that in the emails; show me!” He didn't like me "getting in his face (not literally)" and stood up and stated; "Your lucky we are even selling you a car after you tried putting Beteras price on our letterhead" (meaning the TrueCar.com value). I'm sorry but if you’re going to accuse me of forgery or doctoring paperwork you better be able to prove it. At this point even more I cared less about the car and it because about principle. I demanded he prove to me where I doctored any paperwork as I can go right online and pull up the price immediately proving him that I didn't do what he was accusing. He tried interrupt and I interrupted him and told him to prove it. At this point he was caught in his lie and kicked me out of the dealership (grandfather stayed and got my deposit back). I have purchased many new cars (2007 Nissan Altima, 2008 Nissan Altima, 2009 Nissan Maxima, 2011 Chevy Silverado, 2011 Subaru WRX STI, 2013 Dodge Charger) and with all of those new vehicle purchase/trades I have never ran into this issue what so ever (mind you all these were built to order vehicles also). The professionalism at this dealership was below minimum. Also just wanted to throw it out there that even though DJ and I argued about him thinking he took my deposit and me telling him he didn't he had admitted to my girlfriend that he didn't after I was told to leave the building. Don't do business with this dealership; keep in the back of your mind that the lifetime power train warranty isn't lifetime and is a limited lifetime warranty (read the fine print). If you go to this dealership best of luck to you. More
by KB0017
Employees Worked With
Damian Fournier, Damon Stefko and Brian Dennis
August 14, 2013
Employees are friendly, very helpful with my many questions and explain in detail repairs that need to be made without making me feel "pressured" into immediate decisions. I am extremely impressed t questions and explain in detail repairs that need to be made without making me feel "pressured" into immediate decisions. I am extremely impressed that I received such great service seeing my car was a gift that wasn't purchased at their dealership. I HIGHLY recommend this dealership, especially if you are a first time buyer. You won't be sorry. Check them out! More
by SPratt52
January 05, 2013
Upon establishing contact with the sales team, they were informed of an established quote from another dealer, and they agreed to honor that out the door price. After nearly 2 hours of the trade in appraisa informed of an established quote from another dealer, and they agreed to honor that out the door price. After nearly 2 hours of the trade in appraisals, various negotiations, etc. the out the door price was $2,000 above what they had just agreed to honor. The sales person attempted to convince us that his price was best. We left the showroom and went to the other dealer we had the quote from, and actually got the car for $1,400 less than the original out the door price. More
by ice1man
Employees Worked With
Francis and Mike
