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Premier Subaru Middlebury - Service Center
Middlebury, CT
31 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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31 Reviews of Premier Subaru Middlebury - Service Center
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August 24, 2023
My elderly mother has purchased over 10 cars for decades from this dealership and Shannon, in particular, has helped her and gone above and beyond the general scope of service and way more than any other de from this dealership and Shannon, in particular, has helped her and gone above and beyond the general scope of service and way more than any other dealership I have worked with. Shannon is sweet, caring, and patient and always goes the extra mile to help her customers, including my mom! I can't give a better rating to the dealership only because a recent transaction she had with the purchase of a new car is where she was promised her car would have a rear backup sensor but when it came, it did not. To date, the dealership has been unwilling to provide her with this feature unless she pays more money after just having spent nearly $40k! More
by premiercustomer
Employees Worked With
Helpful August 16, 2023
Buying the new car was great all of the people were great but then a few weeks later I got a call to bring my car in for the Zurich shield and I was told I would drop my car off for one day and get a loaner but then a few weeks later I got a call to bring my car in for the Zurich shield and I was told I would drop my car off for one day and get a loaner car for the day and when I went to drop it off that went smooth as well until I went to actually get my loaner car. I was told that I can’t get a loaner car because I’m under the age of 21 and I therefore had to Uber to Bristol and drive one of my spare cars to work this morning and I had to again get a ride here today to pick up my car. I just felt that for me just getting a brand new car from you guys I shouldn’t of had to deal with that inconvenience and I didn’t even feel like I had the option to just take my car back and reschedule for another day I was just sent to the waiting room and figured it out myself. The people are great there everyone’s friendly and nice but i just find it kind of ironic how I’m old enough to take out a loan and get a brand new car but I’m not old enough to borrow one of your cars for the day while you guys have mine that’s all. It would’ve been nice to be told beforehand that I wouldn’t be able to get a loaner car just so it would save me the inconvenience of having to uber and do all of that. More
by Anthony
April 14, 2023
Drive up service is fast and reliable, no matter if you go to the Middlebury or Branford Premier Dealership. They always do the multiple point inspection to find future problems, planned to get my AC recha go to the Middlebury or Branford Premier Dealership. They always do the multiple point inspection to find future problems, planned to get my AC recharged before summer sets in!. More
by AmandaV
Employees Worked With
March 15, 2023
I have been going to this dealership for eight years and bought my Outback from them. I never have had a problem. The service department provides excellent service. Mary took my information and got everythi bought my Outback from them. I never have had a problem. The service department provides excellent service. Mary took my information and got everything attended to. She went over all the finished services before I paid the bill. A very nice and knowledgeable service employee! The new dealership is open airy and a nice place to wait for service to be done. I definitely recommend this wonderful dealership! More
by rfcurtis
Employees Worked With
Mary Guay
March 06, 2023
Everyone at the dealership has been helpful from first purchase through service calls. Service manager upfront about the types of service and accessories are available. Scheduling service is very easy. W purchase through service calls. Service manager upfront about the types of service and accessories are available. Scheduling service is very easy. When service items are expected to take longer than anticipated loaner vehicles are readily available More
by jaydubinsky17
February 15, 2023
They were efficient and fast. No wait People were friendly and the waiting room comfortable No wait People were friendly and the waiting room comfortable More
by harold8860
Employees Worked With
February 01, 2023
I was leaving for south carolina at 3:20 AM ,got in the car turned the key and all i got was click ,dead battery. Got the car to premier at 6:30 AM . Car went in at 7 AM,was back on road at 8:30. got there car turned the key and all i got was click ,dead battery. Got the car to premier at 6:30 AM . Car went in at 7 AM,was back on road at 8:30. got there 5 hours late but got there . thankyou premier More
by e.vaitkus
Employees Worked With
January 25, 2023
I recently had an issue with my vehicle . I noticed it wasn't starting as well as it should, so I brought up to Subaru and they told me the battery was only working on 50% power. They put a n I noticed it wasn't starting as well as it should, so I brought up to Subaru and they told me the battery was only working on 50% power. They put a new battery in less than 1 hour. They did a great job. I always bring my vehicle there for service and will continue to. Great job. Joe Iacovone More
by jiacovone53
Employees Worked With
December 27, 2022
Always quick and efficient work. Prices are the same as with other mechanics in my area, so I rather go to Premier. Staff is friendly and they even help me with issues about using fe Prices are the same as with other mechanics in my area, so I rather go to Premier. Staff is friendly and they even help me with issues about using features on my new Subaru with no hesitation! More
by ellenrichard1919
December 20, 2022
Premier Subaru is an outstanding organization Good people, good service, outstanding communication I'll be happy to continue as a customer people, good service, outstanding communication I'll be happy to continue as a customer More
by rdb
