Prestige Hyundai

Zero Customer Service. A few days after picking up my new car, I realized that a few items listed on the sticker were missing. I called the sales guy (Mike) a few times who A few days after picking up my new car, I realized that a few items listed on the sticker were missing. I called the sales guy (Mike) a few times who never returned my call. After no reply, I reached out to the Sales Manager (Mark). He said that he would order the replacement items and have them shipped. 3 weeks passed and nothing was ever received. I called the manager multiple times and never received a call back. I also reached out to the receptionist (Amy) and explained everything all over again. She said she would follow up and return my call. Guess what, nothing. I would never recommend Prestige Hyundai in Kingston to anyone. I will have Service at a different location. Zero Stars!!!! More

Buyer beware! We purchased 3 vehicles from this dealership in an 8 month period. While in Potsdam, NY to visit our daughter my horn failed to work. On the 4 hour t We purchased 3 vehicles from this dealership in an 8 month period. While in Potsdam, NY to visit our daughter my horn failed to work. On the 4 hour trip home Anne and I had a very close call because we had no defense against an idiot who almost took us out with a tractor trailer. I checked the fuse (good) so I go online and find 1000's of complaints with the same problem going back as far as 2005! xxx! Take it to the dealership this morning: 1. Sorry we have no Hyundai tech today. (Ah only Toyotas can have a problem on Mondays). 2. We don't have the part and won't be able to get to it for 34 or 4 days! 3. Rental car probably is not covered give us your credit card so we can put a hold on it while you have the Rental which is twice as expensive as the rental at enterprise. This may amaze the owners of this sucky dealership I have place to be and I wouldn't have purchased the vehicle if I didn't need it. Solution: I left after being told by the xxxxxxx service manager I had no right to be upset and yell at them! Are you kidding me! In between this and them selling a car that has had chrome issues (seven visits to correct), being told you get 3 years free service (yet at 1.5 years and 30,000 miles told we had used all of the free service (paperwork mentioned nothing about the mileage limit) and this xx I have no reason to be upset! Not to mention higher insurance rates because they didn't put an anti theft mechanism on the vehicle (easiest to steal in the world) but now they want to 100s of dollars to add). Don't do it if you are considering a purchase from them! On my way to purchase an air horn for Steph and I since we both have vehicles with this problem (hers is OK still but always be prepared). More

My wife and I have leased 5 vehicles from Prestige since 2017, most recently a 2023 Tucson last week, and have been reasonably satisfied with this dealership. The biggest downside is that it can be very di 2017, most recently a 2023 Tucson last week, and have been reasonably satisfied with this dealership. The biggest downside is that it can be very difficult to reach a real person by phone, other than the Service Dept, after the sale is completed. THE REALLY BRIGHT SPOT is CHRIS HALL, the salesman who has handled all of our transactions! He's very straight-forward, has integrity, and listens to our needs and makes appropriate recommendations. (Their sales reps are salaried rather than commissioned, so there's no pressure on them to upsell, which is refreshing!) Chris is the reason we keep returning to Prestige. Without him, in our opinion, Prestige would just be another car dealership. More

Do not buy a certified used hyundai from Prestige. I bought a certified used hyundai elantra from Prestige. This is my certified used hyundai elantra so I know what to expect. The dealer is supposed I bought a certified used hyundai elantra from Prestige. This is my certified used hyundai elantra so I know what to expect. The dealer is supposed to do a checklist of functions. After I picked up the car I realized that they didn't check anything. Just marked up the price and slapped a certified used sticker on it. They didn't even fill the windshield wiper fluid, change the oil or filter, or even vacuum the car. So far I've had to change the the thermostat when the check engine was on. I had to immediately fill the windshield wiper fluid on the way home from picking up the car. I had to change the windshield wipers. When I changed the oil and filter the mechanic said it hadn't been changed in a very long time and was way overdue. The car had only 3,000 miles on it since the previous owner rarely used it because of the pandemic. As other reviewers have stated, you can't get anyone to answer the phone at Prestige Hyundai. It goes to a call center in India. I have lodged a complaint with Hyundai corporate and they will be contacting the dealership but I really don't expect a call. Do yourself a favor and buy a certified used from another dealer. More

My daughter's car died on July 10th. Being newly retired, I drove her every day to and from her job (various locations). We went to Prestige in Kingston, NY on Friday, July 15th and met Being newly retired, I drove her every day to and from her job (various locations). We went to Prestige in Kingston, NY on Friday, July 15th and met Noah, our salesman who found us a car that she fell in love with. We were happy with the car and put a $500 deposit on it. We wanted to take possession of the car ASAP. However, aside from several other issues we had with the dealership, the final straw was when I received a call from Noah the following Thursday who advised me that they did NOT have the title in hand. But how can they sell it without the title? How do they even have it out on the sales lot for car seekers to find, test drive, fall in love with and put a deposit on it when they don't have the title? This absolutely infuriated us. We were advised that the car came from West Virginia, and they had paid off the lien on July 6. My daughter and I jumped through hoops to get things moving, ie: phone calls to West Virginia DMV to find out if and when the title had been mailed - no help there, to other dealerships to get their thoughts on this issue, to Sullivan County DMV, etc. but kept hitting obstacles. Their phone system is for the birds... You cannot speak to any salesman, financial office, title clerk directly unless or if they call you back and that didn’t happen. How they stay in business is beyond me. Noah had also promised me he would call me every day to advise if title had arrived or not. He called me one day after that, then broke the promise. In addition to the above, we requested they temporarily give my daughter a loaner so she can get to and from work on her own. Per Noah, all loaners were out. Then we requested a demo car for her to drive…. Per Noah, salespeople drive their own car. No demos…. Then we requested a used car…. Per Noah, they don’t allow that. You would think they would do something to help my daughter out in this horrible situation that they created… absolutely nothing! We'd give them ZERO stars if that was an option! We were finally called today, August 5, (3 weeks after finding the car) and advised they finally located the title, and it would be here in several days. Too late, we finally found something else - Joanne & Lisa R More

It is my second car purchase from this dealer. At this time, Gerry Fraenkel has helped us through the process smoothly and made everything easy. Thank You, Gurmi At this time, Gerry Fraenkel has helped us through the process smoothly and made everything easy. Thank You, Gurmi More

Prestage Toyota sales and service have been awesome to me and my family. Specifically Gerry, whom I have purchased 5 new vehicles from and Angie whom made sure when I came to pick it up all went smoothly. Th and my family. Specifically Gerry, whom I have purchased 5 new vehicles from and Angie whom made sure when I came to pick it up all went smoothly. Thank you Gerry for being always upfront and watching out for me and my family. More

This is my second lease from Prestige and received great service from salesperson Gerry Fraenkel. He will readily answer all of your questions no matter how new you are to the buying experience! Overall, th service from salesperson Gerry Fraenkel. He will readily answer all of your questions no matter how new you are to the buying experience! Overall, the sales process was very seamless thanks to helpful people and organized sales service. More

Gerry Fraenkel made buying our new car very painless . He gave me a detailed tour of my new car .and his patience was admirable . Their honesty was refreshing. He gave me a detailed tour of my new car .and his patience was admirable . Their honesty was refreshing. More

Went to the dealership to look at a car saw on line the car had a accident on it’s car fax I had found another further away with a clean car fax and it was certified with less mileage for 1500.00 moreI was car had a accident on it’s car fax I had found another further away with a clean car fax and it was certified with less mileage for 1500.00 moreI was greeted by the sales manager and asked if he was flexible on the price and showed him the other car I had found at another dealership that was the same exact car but was about 1.5hrs away he said he wouldn’t move on the price and would sell it at auction before moving on the price at all so needs to to say we went and got a car from a different dealer that the people were much nicer to deal with More