Prestige Motor Car CO.

Disappointing Experience ~ Buyer BewareJoe puts himself Disappointing Experience ~ Buyer Beware Joe puts himself out as a regular guy who doesn’t need to sell his cars, isn’t a sales guy (I’m not like othe Disappointing Experience ~ Buyer Beware Joe puts himself out as a regular guy who doesn’t need to sell his cars, isn’t a sales guy (I’m not like other dealers’ jargon…) and wants to be fair with his customers but that’s not the experience I had. I recently purchased a low mileage one owner Ferrari 430 Spider from Joe and while the experience remained positive through the purchase phase with his sales rep Kurt, it ended less than 24 hours later. Truth is I’ve had far better experiences with Ferrari, Mercedes, and Porsche dealerships between service and value than this little shop which is so disappointing. What happened? Below is an excerpt from an email I sent him… “Good afternoon Joe, I wanted to follow up on my texts from Saturday June 19th and Thursday June 24th as well as call Thursday June 24th which I haven’t heard back from you. Having not heard from you, I also reached out to Kurt Saturday June 26th and again no return call. I enjoyed working with Kurt at your dealership and yourself over the phone; however, the issue I’ve had within 24 hours of taking delivery of the car remains. That issue being the seats (primarily drivers side bolster) and leather near driver’s side door pull had clearly been airbrushed so that there was no way I could tell the wear and slight tears on the car’s leather when viewing it in your dealership. I only found out about is as I started applying Lexol leather conditioner on the seats and door panels which wiped the airbrushing off immediately. Airbrushing the seats is not the same as applying a good coat of wax… While I know you took $3,000 off the car’s price and waived your processing fee (remember I registered and retitled the car via my insurance company), let’s remember this isn’t a $50,000 car. At $157,000 purchase price, I paid a significant price for a 15-year-old 430 as my expectation is it was near perfect car. I like the car but feel a bit deceived here. The other item I hadn’t noticed when purchasing the car was while the AC and heat turn on, they only blow out 2 of the five dash vents. The other three don’t open and close as they should. I had to stick a pencil (eraser inside the vent) to try and open them. Yes, I spent a ton of time inspecting the paint, underneath and engine bay area and checked to see the convertible top operated as it should. No, I didn’t feel air from each vent as I assumed a car 2,900 miles vents weren’t broken. I really don’t know what to do here. This is a first for me feeling this way after buying an exotic and this is my sixth purchase of one. I’d like the leather repaired or reasonable compensation for the wear and air vents that should be able to open and close. At this stage, I’ll accept a refund of $5,000 to keep the car as is with my dealing with the issues that I don’t know how much they will cost. Alternatively, I would accept reimbursement for the cost to fix the vents through Ferrari of New England and reimbursement for leather repaired by a professional shop with restoring leather being their specialty.” How did this end? We had a call together where Joe talked about being fair. How he didn’t do any airbrushing and the car had been detailed numerous times over. Joe claims he doesn’t negotiate but made an exception with me and feels any new issues I found within 24 hours of delivery should be taken out of my $3,000 discount. Mind you the $3,000 discount was for my having to repair leather on the passenger airbag cover and sticky parts remaining in the car. Joe’s version of fair continued with his offer for me to drive back 100+ miles on my 2,900-mile Ferrari for repair from his detailer and my paying for the HVAC repair on my own which is crazy. I was tired of arguing with him and fine at accepting only the repair of the leather and found a local place to take care of it at $600 and he refused to pay. Meanwhile he said he had a buyer for my car at 175k if I wanted to sell it which was insulting as it was just a cheap jab. In the end, I am taking care of the leather and HVAC on my own which may cost several thousand all in and so be it. It is cheaper than listening to his lies. For short money out of his pocket, I could have walked away happy and likely bought another car from him down the road. Wish you better luck if you buy a car from Joe. More