Massive flat on Rt 80 west by Lodi on my way to exit 18 on the NY Thruway. MASSIVE. Tire exploded after I ran over something big I couldnt avoid. I got to the shoulder safely (Thanks ML 350!) and called AAA because no way was I going to stick my butt out onto 80W to change my tire. Good thing too because the donut was flat from lack of use (top tip: check that puppy every time you change your oil!).
So, on my way was this dealership, Prestige, in Paramus. Because I wasnt going to drive for 90 minutes on the Thruway on a donut...
I pulled into the service area with no warning to them, with no appointment, right after lunch, in the middle of the week. They were very busy, as you may expect.
I walked up to the counter, and I was stunned at the willingness to help me immediately, bc I was *going* somewhere on a time schedule and needed to get in and out. Also, the speed of the service itself, and the overall friendliness of all parties concerned was great - esp. a lovely lass by the name of Jocelyn Vincent. She somehow managed to bump me up to the front of the line.
The price was not great for all this - it is dealership pricing after all, but I knew I was getting the right tire, properly installed, for my vehicle. IN ABOUT AN HOUR.
Overall - an amazingly positive experience.
(NB: They have a nice waiting room, free wifi, and a beverage station. Place was spotless. Quiet showroom floor with some seating areas for privacy. Of course, they do discriminate against tea drinkers...only water and coffee! COME ON!)
I Recommend This Dealer:
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