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Carlos Perez
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22 Reviews
22 Reviews
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22 Reviews of Carlos Perez
January 06, 2024
Half of these people are long gone or misrepresented. They must have 10-12 service advisors and only one is listed here. Reflective of the care and attention the dealer presents They must have 10-12 service advisors and only one is listed here. Reflective of the care and attention the dealer presents More
by Djmurf
Helpful 
December 21, 2023
Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More
by Steven B.
Other Employees Tagged: Robert Lalli, Teresa Zarour, Megan Marcotte, Dennis Adams, Craig Sirota, Michael Mutter, Phil Battaglino
July 11, 2022
Worse customer service for service department. I have tried this dealership twice but was disappointed both times. Today, I called to make appointment for 40,000 mile service and was told “it’s $7 I have tried this dealership twice but was disappointed both times. Today, I called to make appointment for 40,000 mile service and was told “it’s $799 service”, I was like ok that’s fine, please give me date and time! Then she told me that I also have one software recall and they need to work on car for full day or maybe two! I was told that because I did not but my car from them that’s why I won’t qualify for loaner car! First of all, I went to same dealership 4-5 times to buy a car (because it’s 2 mins from my home) but they never have same car in stock what I was looking for. I bought my car from Boston which was pain for me but they have same car what I was looking for. Also, I was told 100 times “it’s a Mercedes family and does not matter where you but the car you will always be a family member” which is obviously a xxxxxxxx! To make it even worse I called another dealership at Nanuet and they were super nice and told me that service and software recall can be done in 2 -3 hours. The customer service person was so nice. So my question is if same work can be done at one dealership in 2-3 hours, why Paramus Mercedes needs 2 days! I called Paramus service department back and spoke with Rebeca and wanted to talk to a manager and was told “they are busy and someone will call me back” I never received a call back. So Good Bye Mercedes of Paramus. I will never step in there again ! More
by deol.hardeep
Other Employees Tagged: Robert Lalli, Teresa Zarour , Carol Dooley, Steve Dufalo, Scott Gordon, Veronica Heredia, Donna Thomas, Rebeca
May 19, 2022
The work was done very wet very very very fast and was done very well done very well More
by DeMayo b 1
Verified CustomerOther Employees Tagged: Robert Lalli , Carol Dooley, Steve Dufalo, Scott Gordon, Veronica Heredia, Donna Thomas
May 14, 2022
My car was returned unwashed. Service team was cordial and did get my car back on time. Service team was cordial and did get my car back on time. More
by Schanti.nyc
Other Employees Tagged: Robert Lalli , Carol Dooley
May 12, 2022
Excellent service and I felt part of the family. Looking forward to the next visit Looking forward to the next visit More
by TBLOOM
Other Employees Tagged: Teresa Zarour
May 11, 2022
Best customer service I have ever seen people are so friendly from the beginning to the end friendly from the beginning to the end More
by Raef_lotfy79raef
Other Employees Tagged: Robert Lalli, Teresa Zarour , Carol Dooley, Steve Dufalo, Scott Gordon, Veronica Heredia, Donna Thomas
May 11, 2022
Car wash is trash need a new wash people and better wash line wash bad line wash bad More
by Shy
Other Employees Tagged: Robert Lalli, Teresa Zarour , Carol Dooley, Steve Dufalo, Scott Gordon, Veronica Heredia, Donna Thomas
May 04, 2022
This dealership is very nice and friendly. The service team helped my car and explained to me what they did to my car before giving it back The service team helped my car and explained to me what they did to my car before giving it back More
by Shy
Other Employees Tagged: Robert Lalli, Teresa Zarour, Dennis Adams, Dan Raspanti , Carol Dooley, Steve Dufalo, Scott Gordon, Veronica Heredia, Donna Thomas
Dealership Inventory (556 Vehicles)
2024 Mercedes-Benz E-Class
new
MANUFAKTUR Moonlight White Metallic exterior
Automatic
All-wheel Drive
