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Preston Chrysler Dodge Jeep Ram - Service Center
New Castle, PA
119 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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119 Reviews of Preston Chrysler Dodge Jeep Ram - Service Center
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January 21, 2021
I have been buying card from this dealer for years. Of late their service department has been horrible. I would strongly urge customers to avoid this dealership and service center. late their service department has been horrible. I would strongly urge customers to avoid this dealership and service center. More
by Terry
Helpful July 12, 2018
Got a new car They were very helpful in finding the right car and deal that was good for getting a deal that would work for my credit and what I could afford They were very helpful in finding the right car and deal that was good for getting a deal that would work for my credit and what I could afford More
by Houk,heather123
May 27, 2018
Car repair and Inspection I had a VERY positive experience with the Toyota Service Department. The courtesy and professional care were exemplary. I felt that Jeff Swanson's I had a VERY positive experience with the Toyota Service Department. The courtesy and professional care were exemplary. I felt that Jeff Swanson's efforts should be at least rewarded with a high recommendation from me. There where special needs for my Sister's car that needed extra attention and Jeff was patient, attentive, and knowledgeable every step of the way. His professionalism should be recognized by his superiors as well. I have been a loyal customer at Preston's for years and will continue to be if the quality of service is at the high level that Jeff has displayed. I look forward to dealing with him in the near future. This evaluation is for two visits, one with a 2007 Corolla and the other for a 2008 Avalon. More
by aeiterpr
Employees Worked With
Jeff Swanson
March 08, 2017
Great customer service Dan was extremely nice and helpful and we would deal with him any day. We thought something was wrong with the car but it just ended up needing air in Dan was extremely nice and helpful and we would deal with him any day. We thought something was wrong with the car but it just ended up needing air in the tires and he just laughed with us. More
by Rachelharper17
Employees Worked With
Dan Mioni
January 01, 2017
Car still not fixed Well I'm very upset...my car has been serviced more than 13 times at the Newcastle store.. causing major problems now...it seems like I bought a 30 Well I'm very upset...my car has been serviced more than 13 times at the Newcastle store.. causing major problems now...it seems like I bought a 30.000 dollar Cadillac lemon..now no one will even answer the phone..very passed off Mr.Cooper More
by Mad
September 09, 2016
Stand behind your own product!!! I took my Caravan in for an ABS problem. They did a quick diagnostic and confirmed what I had told them when I called. The accumulator was not holdi I took my Caravan in for an ABS problem. They did a quick diagnostic and confirmed what I had told them when I called. The accumulator was not holding pressure. They said that they did not have the part and would call me when they found one. They called a few hours later and told me they had found one locally at Columbiana Dodge and I could take my van there. I told them that it was just as far to go there as it was to their place. The Preston tech then told me that dealers generally won't transfer hard to find parts. So I suggested that I would go and buy the part and they could reimburse me. He said he would have to check with his boss. He never called back. I called the Columbiana parts dept. and just so happened to get the same parts guy that Preston had talked to. HE TOLD ME THAT PRESTON HAD INDEED CALLED AND HE HAD SAID, "SURE WE HAVE HAD THIS PART SITTING AROUND FOR YEARS, YOU CAN HAVE IT.!!" I called Preston back and told them "If you don't want to work on my car, just tell me!" I Took my Van to Columbiana Dodge and they fixed my ABS problem and even provided me with a free rental while it was being serviced. More
by Unhappy customer
Employees Worked With
Did not get the name.
August 12, 2016
Super Speedy! Our Rav 4 had a recall. I scheduled the appointment online. When I arrived, they had me pull directly into a service bay. Originally they said it wo Our Rav 4 had a recall. I scheduled the appointment online. When I arrived, they had me pull directly into a service bay. Originally they said it would take two hours. I was out the door with a repaired vehicle, that was vacuumed and washed, within 45 minutes. It doesn't get any better than that! Great job team! More
by 4 Runner Lover
Employees Worked With
Tessa Fairburn
May 06, 2015
Worst Service I Have Ever Experienced of Any Brand Wait times seem to run an hour plus, before they even begin to look at your vehicle, even with an appointmen. Staff is rude and unprofessional. The bu Wait times seem to run an hour plus, before they even begin to look at your vehicle, even with an appointmen. Staff is rude and unprofessional. The building service is housed in is very comfortable, sadly the people who work in it don't seem to know how to care for vehicles or customers. I would recommend avoiding this department at all costs. More
by FLF
Employees Worked With
Matthew Colella
March 30, 2015
All day wait for service As a repeat Toyota customer, I have been to all of the Toyota dealerships in and around Pittsburgh. This dealership has by far the worst service I ha As a repeat Toyota customer, I have been to all of the Toyota dealerships in and around Pittsburgh. This dealership has by far the worst service I have experienced. My husband and I bought a vehicle 5 months ago with "brand new tires." 9,000 miles later Rohrich Toyota will not even align the vehicle because the tires are so bald. Luckily, Preston Toyota wants to make the situation right and replace the tires. So, I make an appointment for 8am (on my only day off) and drive an hour to the dealership. It takes over 4 hours for them to sort out the face that YES THE TIRES ARE BALD and replace them with another "no name" tire they don't even stock there. People getting tires came in after me and left hours before me. BUYER BEWARE FOR VEHICLES SOLD WITH NEW TIRES!!!!!! I should have just gone to Costco for tires (I will have to in 6 months anyways). Needless to say, I will buy another Toyota, but am terrified to be forced to buy another one from Preston Toyota. I never want to be forced to use their service department again. More
by Amy Nezzer
Employees Worked With
Matthew Colella
