Preston Chrysler Dodge Jeep Ram of Wilmington - Service Center

Very friendly and knowledgeable service department! Great service from scheduling an appointment to finishing the job. I asked questions and they answered all professionally! This was my first time he Great service from scheduling an appointment to finishing the job. I asked questions and they answered all professionally! This was my first time here, very impressed, I shall return!!! More

The dealership is great. It’s service that needs a lot of work. Buy your vehicle there, take it somewhere else for service It’s service that needs a lot of work. Buy your vehicle there, take it somewhere else for service More

Disappointed. I have purchased all my Jeep Grand Cherokees from this dealership when it was Brandywine Chrysler and exclusively used their service department with I have purchased all my Jeep Grand Cherokees from this dealership when it was Brandywine Chrysler and exclusively used their service department with never an issue. I made an 8 am appointment for a simple oil change and checkup four days in advance. I specifically said I needed my car ready by noon. I called when I had not heard from them by 11:30 am. After being on hold for an exorbitant amount of time the service tech informed me they were finishing up a couple other cars and had not started mine. He asked if I needed the car at a certain time obviously never looking at my request to have the car ready by noon. I was put on hold again and then told he didn’t realize my car was in the back bay and they had started my oil change. The service tech was very nice and apologetic as was I, however I told him I was disappointed as this was a simple oil change with an appointment several days in advance. Not sure if I will return for service at this dealership. More

I talked with Kahlil this evening about my Grand Cherokee L. Very knowledgeable and personable. Answered all my questions in detail. Sent me a text with pictures about what we discussed. Brandywine Chrys L. Very knowledgeable and personable. Answered all my questions in detail. Sent me a text with pictures about what we discussed. Brandywine Chrysler jeep treats you like family. Honest and they go the extra mile to make sure you are happy. Michelle Ducey More

I’ve been getting my oil changed here for a year. Always a quick and happy experience. I was looking at the new cars and Keith was great in awering my questions about hybrids I wish you had more of them! a quick and happy experience. I was looking at the new cars and Keith was great in awering my questions about hybrids I wish you had more of them! Then we got to talking about the rediculously high interest rate I’m paying on my car (which i bought last year in Florida.) and within an hour he and Jason got me a much lower rate! Breathing easier now! They were both so easy to work with and very upfront and direct. I will definitely work with them again! Started my week off with a giant smile on my face. More

Great service. Loaner car for duration. Evaluated a couple of problems and explained the procedures they chose to do. No charge for the services performed. Very pleased. couple of problems and explained the procedures they chose to do. No charge for the services performed. Very pleased. More

These guys are awesome! JR always takes excellent care of me and my Jeep.. it’s always taken care of immediately, the service is always done correctly. Awesome job to JR and the team ! me and my Jeep.. it’s always taken care of immediately, the service is always done correctly. Awesome job to JR and the team ! More

This makes me sad to leave this review because initially I had a great experience buying a new car here. Vince from sales and the sales manager were fantastic and got me a great price on a new Compass. Un I had a great experience buying a new car here. Vince from sales and the sales manager were fantastic and got me a great price on a new Compass. Unfortunately their finance department completely ruined, and continue to ruin the experience for me. I opted to go for an extended warranty (an additional 2,000) - my husband and I were told that this included tire/rim coverage as well as 7 year coverage. We were also told that we needed to come in the day after purchase to have a "GPS" put on the car - the only reason it was not on the car is that their "guy" wasn't in that day. Turns out the tire/rim coverage - is an additional $700 not covered in the $2000 extended warranty. The "GPS" is an additional $600 - not just "part of the sale" and it is not even put on by the dealership - it's added on by an outside company. I actually called corporate who assured me that adding a "GPS is not required nor is it standard practice". Worst part of all of this is that had they not screwed up my financing in the first place and I had to return to resign paperwork I may have never even realized the additional charges. 15 pages of paperwork to be signed, 4 pages that list additional charges and the "financing "information - The only place these "additional charges were listed was on one of the very last pages- definitely not in the first three pages that showed all of the "add on prices". I really thought that I read the contract and charges with a fine tooth comb, but must have missed it after the 15 previous pages. After some angry emails - they are taking the charges off and removing the GPS from my car. Unfortunately I have had to return to the dealership 4 times during this process, and am not done yet. What a waste of my time, and very deceptive practices. If you are going to buy from them - keep these things in mind and make sure you review all of the charges in the paperwork. More