Principle BMW of San Antonio

My car was totaled and BMW of San Antonio quickly found me a replacement car that exactly fitted my needs. It was a smooth quick process . The salesperson, Taylor Reeves, was very knowledgeable and took ca me a replacement car that exactly fitted my needs. It was a smooth quick process . The salesperson, Taylor Reeves, was very knowledgeable and took care of everything in a very friendly professional way. I couldn’t have had a a more satisfying experience More

Good service they were very detailed to check what my vehicle had and fixed the problem. vehicle had and fixed the problem. More

Erin was amazing supported me 100% and super reliable the service is always spot on and the staff always attentive service is always spot on and the staff always attentive More

they took me in right at my scheduled time, and completed the service quickly. They kept me informed throughout. The waiting area was clean and comfortable. the service quickly. They kept me informed throughout. The waiting area was clean and comfortable. More

I was having some difficulty with the electrical system on my 2024 X5 and called Principle BMW early in the day. The service rep. Told me to bring it in at my convenience, which I did. They very shortly th on my 2024 X5 and called Principle BMW early in the day. The service rep. Told me to bring it in at my convenience, which I did. They very shortly thereafter ran diagnostic tests to find it was a “sick” battery which they replaced immediately and got me out by lunchtime. All the while I was kept informed of their progress. As it was still under warranty, I drove out with a nicely washed car and a smile on my face knowing my car was once again safe to drive. More

Overall it is a very nice, clean, organized sales and service area with lots of open space service area with lots of open space More

Chris was the best non car sales man i have ever worked with. Thank you Chris. with. Thank you Chris. More

I am writing this review to document a very disappointing and unsafe experience with BMW of San Antonio related to the purchase of a used Lexus RX 350 in October 2025. At the time of purchase, I raised seri and unsafe experience with BMW of San Antonio related to the purchase of a used Lexus RX 350 in October 2025. At the time of purchase, I raised serious concerns multiple times about the condition of the tires on the vehicle. I specifically asked—more than once—that the tires be replaced prior to finalizing the sale. Both the salesperson and dealership management repeatedly assured me that the tires were safe, met standards, and would “last at least another year.” Based on these assurances, we proceeded with a purchase of approximately $36,000. Unfortunately, those assurances proved to be completely inaccurate. In March 2026, while driving on the highway, we experienced a severe tire blowout, creating a dangerous situation that required roadside assistance. Following the incident, we were advised that all four tires needed to be replaced immediately for safety reasons. This directly contradicted everything we were told at the time of sale. What is most frustrating—and concerning—is that this situation was entirely preventable. The condition of the tires was raised before purchase, and we relied on the dealership’s expertise and honesty. Being told that unsafe tires were “fine” feels, at best, negligent—and at worst, intentionally misleading in order to save the dealership money on a used vehicle sale. I expect transparency, especially from a dealership representing a premium brand. Instead, we were left dealing with unnecessary stress, unexpected costs, and a serious safety risk for something we explicitly asked to be addressed. Because of this experience, I cannot recommend BMW of San Antonio, particularly when it comes to used vehicle sales and representations around safety-related items. Buyers should independently verify critical components like tires and not rely solely on verbal assurances from sales staff or management. More

Dealership provides poor customer service. They are all too happy to sell you a car, but are less interested in service after the sale. They are all too happy to sell you a car, but are less interested in service after the sale. More