Priority Toyota Scion Richmond

Priority Toyota Scion Richmond
2000 Walthall Center Drive, P.O. Box 2189
Chester, Virginia 23831

Sales: (804) 796-1800
Service: (804) 520-7910

Manufacturers: Toyota, Scion


Most Reviewed Employees
Robert Saunders Robert Saunders
General Manager
Carven Cheung Carven Cheung
Sales Manager
Brison Chu Brison Chu
General Sales Manager
Need a New Car?

Dealership Amenities
Free Manicures on Wednesday w/ Service
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.4/5
168 Reviews
Priority Toyota Scion Richmond

Overall Score: 4.5 Star Rating4.4



About Priority Toyota Scion Richmond
Certified: Priority Toyota Scion Richmond
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Priority Toyota Scion Richmond has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Priority Toyota Scion Richmond
Our mission is to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Priority Toyota Scion is dedicated to: Priorities for Life

1. Free Oil and Filter Changes for Life
2. Engines Guaranteed for Life
3. Free VA Inspections for Life
4. Parts & Service Guaranteed for Life
5. Free Towing for Life


Fgybottom
2/12/2012 11:24:16 AM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kris Antle

My Review of Priority Toyota Scion Richmond:
Kris was extremely helpful and knowledgeable about the car I drove as well as the other models and what they had to offer and how they differed. We were able to get an excellent value and the financing staff really worked with us to give us a true deal. The Priorities for Life program sounds great and I look forward to coming back to the service department to get work done on the car.

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chasmeredith
1/19/2012 1:50:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kristina Antle

My Review of Priority Toyota Scion Richmond:
Kristina was extremely helpful and friendly. I am certain that once she completes training, she will excel with the company. Keep up the work Kris!

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guruswamy
11/27/2011 4:11:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sandra Brown and Mike Ezell

My Review of Priority Toyota Scion Richmond:
No pressure to buy. Not intimidating. Genuine concern about our needs. Very knowledgeable about product - impressive. Earned our business and trust. It was easy to make decision to purchase a new vehicle. I will be back.

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lstokes76
11/18/2011 9:29:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave White

My Review of Priority Toyota Scion Richmond:
Wonderful salesman and dealership. Everyone was very friendly and our overall experience was great with the exception of the 6 hrs we were there, it took a while to get everything straight. I have and will continue to recommend this dealer, the benefits you offer your customers is outstanding! (oil changes, inspection, etc). You will most definitely see me in the future as I have a teenager about to turn 16 who is very interested in the prius.

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iam2busy
8/14/2011 8:15:59 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Priority Toyota Scion Richmond:
I was hesitant about buying a new car. The salesman Nate took his time and made me feel very comfortable. The manager that assisted was great and helped me obtain the payment that I needed. We look forward to trying their manicure area when I return for service. Thank you Priority.

Jan

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edrumm
6/28/2011 5:51:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nate Miles, Carmine, Kim

My Review of Priority Toyota Scion Richmond:
I was pleased with the care and concern of the employees who worked with me to decide and purchase my new Corolla.
Nate and Carmine were great. Kim was thorough with the finances.

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coontzddg40
6/19/2011 6:27:24 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sandra Brown

My Review of Priority Toyota Scion Richmond:
Ibought a 2010 Matrix S back in Jan2011.I have to say that I was very pleased to find this dealership...They took the time to shop for a loan for me,which I must say that my credit wasnt that good and it seems that some dealers either dont want take the time,or they dont have the right people in place with the right contacts. I do have one con,I felt I knew mare about the Matrix than my sales person.The dealer didnt have a booklet for the Matrix. I had one that I got in the state that I live in,plus I had ordered one to be mailed to me. I had to go out of state to get my Matrix. I am having only one issue for now,the problem is this,my Matrix doesnt have the Chrome
exhaust tip. The day I was there to purchase the car I noticed it was not on the car.I had seen them on the corolla model. I was told they had the part in back and the dealer installs the tip at the dealership.I had asked Sandra if she can get me the part that I would attach it when I returned home. Sandra said she wouldgo back and get me the part and have the car cleaned and ready for me to pick up after I finished my paper work.. I would like to have the part sent to me if she can get me one. Thanks for your time Michael Klooz 5202 US 70 Mebane,NC 27302

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07accordhybrid
5/31/2011 8:42:50 AM

Overall Score: 1 Star Rating   1.3  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: 3

My Review of Priority Toyota Scion Richmond:
We found the vehicle that we were looking for on their website so we stopped by to look at it after we left the gym. Granted, I was in shorts, a t-shirt and running shoes, but I stood there and stared at Antonio for about two minutes and then he turned around and walked inside. He did hold the door open for me and after another minute of staring at him inside he asked if he could help me. I explained what I was looking for and that I had seen it on the website, that I had cash and if everything was good with the car I planned on buying it. Apparently the vehicle was actually not at the dealer the website listed it at, it was five hours away. They said that I could still get the internet price if I wanted to deal with the dealer five hours away. He told me that he could have it brought up, but that would probably add $1k to the price. He was very unwilling to do anything to help.

When I returned home, I sent them a message about the experience and asking further about the car. I received a response three days later telling me that I can get a guaranteed trade in price if I use Autotrader. I'm not trading anything in. Apparently they don't even read their emails.

My wife also sent them a message. They replied to her that they had the vehicle and would like to set up a test drive for her the next day. We went along. She asked about a dozen times, are you sure that you have the car, I don't want to have to pack my kids up and come down there if it's gone. She was assured every time that it was on the lot, they had "personally touched it." She called the morning on the "test drive," and was told that it was sold, but they had some other great deals that she should come look at.

MORONS, shady morons.

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geproch@verizon.net
5/23/2011 5:37:36 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: many names but no one wants to work with us

My Review of Priority Toyota Scion Richmond:
We purchased a certified rav4 from Prioty Toyota January of 2010. January of 2011 we needed a repair done that we were told was not covered under warrenty even though we had purchased an extended warrenty from the same Toyota dealership. The repair was done and sometime later my husband was following behind me and noticed the drivers side rear tire was at an angle. Due to convenience and time we took it to another Toyota dealership to look at it. They found a loose tie rod,drivers side rear had been aligned and left loose. They had to do another alignment. they also discovered the work done was indeed covered under our extended warrenty and they got us a refund from Toyota. We then called and made an appointment to take the vehicle back up to Priority to discuss the issue,show the wear on the tire and give them copies of all paper work done by both dealerships. The service department manager was in a meeting the whole time we were there. We left all paperwork and was told he would call us back later. We never heard from him or anyone else. We have left messages on voice mails,have spoke to people who promised they would relay messages and someone would call us back. No one has called us back and no one seems to care. It's funny how important you are when they want to make a sale but how after thats done and all you want is good service,proper work done and just a simple return call and some answers no one is there for you. Keep your donuts and manicures and just give good customer service and treat us as good as you did when you wanted our sale.

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Schuetze
4/20/2011 9:02:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Saunders, General Mgr.

My Review of Priority Toyota Scion Richmond:
I bought a Lincoln LS thru Priority Nissan in October 2011. I had some problems with squeaks in the steering system. Bob Saunders authorized it to be fixed while he was the Genl Mgr at Nissan, the problems continued and he is now Genl Mgr at Toyota but coordinated with J.C, Poole at Nissan to get this problem finally fixed at a Ford dealership. My hats off to Priority for following thru despite a change in Mgrs. It's all to obvious why Priority is soon to have a Volkswagen dealership. Priority is customer oriented and takes care of the customer long after the sale. I will definitely do business with Priority in the future.

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