Quantrell Cadillac

This place has the WORST customer service that I have every dealt with. I had to have my car worked on because the axle seal was leaking and there was a recall on the back camera. They had to keep my car every dealt with. I had to have my car worked on because the axle seal was leaking and there was a recall on the back camera. They had to keep my car so they had to give me a rental car till mine was fixed. After I got my car back. The back camera works but the messed up the front camera in the process. Called to schedule to bring it back in only to get crap from a lady over the rental car she said we can fix your car but you are Not getting another rental car. I just wonder does she think I would rather drive an old rental car than the new Cadillac that I own. This is the 2nd bad experience with this place. I’m done with them and would not recommend anyone using this place. More

Mike Allen my Service Advisor was great. This is the 2nd time that Mike was my advisor. Great job Mike 👍 This is the 2nd time that Mike was my advisor. Great job Mike 👍 More

I don’t think I’ve ever had such a wonderful experience purchasing a car. The customer service was impeccable, thank you Ray Langdon. The finance department (Bob & Monica) was incredibly helpful and we had purchasing a car. The customer service was impeccable, thank you Ray Langdon. The finance department (Bob & Monica) was incredibly helpful and we had a lot of fun. I highly recommend Quantrell if you’re looking for a Cadillac! Best service in town! More

I sent you a text message. You are very good with your service department. Thanks You are very good with your service department. Thanks More

Place is a joke, took car in for engine repair, they broke my seat, took it back so they can repair the seat and they left a big streak of glue down the middle of my leather seat. I wouldn't let these broke my seat, took it back so they can repair the seat and they left a big streak of glue down the middle of my leather seat. I wouldn't let these morons remove a straw from the wrapper, they'll probably break the straw. More

Service department is such a mess. Made an appointment at 11:20, it’s 1:05 and my car hasn’t moved. Service says I’m next in line. Every time I’ve been here it’s the same mess. I’ll f Made an appointment at 11:20, it’s 1:05 and my car hasn’t moved. Service says I’m next in line. Every time I’ve been here it’s the same mess. I’ll find another dealership to do my business with. Used to be a quality dealership . More

I recently purchased a Toyota 4Runner from Quantrell Cadillac. I found the vehicle on autotrader.com. My salesperson was Todd Spears and he was amazing. This was a first vehicle purchase for me and doin Cadillac. I found the vehicle on autotrader.com. My salesperson was Todd Spears and he was amazing. This was a first vehicle purchase for me and doing it online, from another state, was a bit intimidating. Todd was responsive, kind, understanding, and patient. I got a fair price for the vehicle and he even arranged to get it shipped to my home state. Anyone looking to buy a vehicle from this dealership should try to work with Todd if possible. You'll have a great experience. More

absolutely does not support or stand behind their product I have been dealing with the mix matched paint job on my 2017 Escalade for over a year. At first Quantrell's body shop said that they could not guara I have been dealing with the mix matched paint job on my 2017 Escalade for over a year. At first Quantrell's body shop said that they could not guarantee their paint on the plastic bumpers wouldn't turn yellow again if they repainted they, and now after a year the body shop (Kendra Tipton, Manager) is saying that they wouldn't stand behind the paint warrantee because the bumpers have been previously repainted. This means that the vehicle Quantrell sold me was apparently not new as conveyed and that they sold me a SUV that has been previously repainted before it was sold to me as new. Do yourself a favor and find another dealer who will support their product and not lie to you More