Quirk Chrysler Jeep

Quirk Chrysler Jeep
280 Quincy Ave
Braintree, Massachusetts 02184
(781) 917-1400

Manufacturers: Chrysler, Jeep

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Twenty-Four Month Rating: 4.9/5
65 Reviews
Quirk Chrysler Jeep

Overall Score: 5 Star Rating4.9



About Quirk Chrysler Jeep
Certified: Quirk Chrysler Jeep
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Quirk Chrysler Jeep has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Jeepguy1982
4/16/2012 8:06:42 PM

Overall Score: 2 Star Rating   2.3  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: sales manager

My Review of Quirk Chrysler Jeep:
I went to Quirk looking for a wrangler. I arrived at the lot which I walked around for 30 minutes and no one asked if I needed help. I than went in the showroom where 20 plus salesman were, still no one offered to help until I sat chatting with my wife and friend than finally someone came. At this point I was frustrated, I asked what he had in my range and mileage and he said he had at least 4 Jeeps in that range. He than brought me outside to talk to a Jeep "specialist" who said he had one Jeep in that range and not 4. He did not explain any of the features and gave me an attitude saying in would not be comfortable for someone my size. This Jeep had 76000 miles, a rust spot on the door and was not at all what I asked for. I took it on a test drive and the breaks were so bad I almost rear ended someone. After I told him it had too much mileage for the price he brought me to speak to a sales manager who again insisted he had several in stock in my range, which he did not. Than the sales manager said he could drop the price. I waited at the table with the Jeep "specialist" and he kept asking me why I didn't want to buy a new one, and that I would be better off with something new. I guess he did not understand what budget means. This place sucked and they showed me the biggest junk they had. It was insulting to say the least. They had a lot of nice new jeeps but if your looking for pre-owned don't waste your time!

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Response from: Quirk Chrysler Jeep
Added: 5/21/2012 9:25:05 AM
We attempted to contact this reviewer to fix this situation but were unable to reach them. This issue is very uncharacteristic of our salespeople who are almost always on point in answering any questions and providing any needed information on vehicles.

We do apologize for this isolated lapse in customer service and welcome you (and any other dissatisfied customer)to come back for a vastly improved experience.

dbowden
4/10/2012 12:24:42 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: quirk jeep. no idea his name

My Review of Quirk Chrysler Jeep:
I have paid for an extended warenty just for it to cover NOTHING! I went in there telling the service dptment the code because I had already had it plugged into the computer, the part they told me I needed supposably is not covered under my AWESOME EXPENSIVE warrenty and would cost $350 bucks. PLUS they charged me $100 to plug it into their dumb comp just to tell them what I ALREADY TOLD THEM! after checking around, I have found that this part will only cost me $150, hmm big difference from their 350. Yea I'm so done with JEEP Quirk. OVER PRICED AND THEY HELP WITH NOTHING

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Response from: Quirk Chrysler Jeep
Added: 5/21/2012 9:27:13 AM
We did attempt to connect with this customer to learn more but have not heard back. It is our policy, especially when it comes to warranty work, to scan the vehicle in-store to make sure a correct diagnosis is given.

Please come back and ask for our service manager Lionel. We want to make this right.

Andy_Mac_13
3/20/2012 9:50:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Patrick Sullivan

My Review of Quirk Chrysler Jeep:
I was having a horrible experience at a different dealership when I decided to make a request for a price through Quirk online. Within 5 minutes Quirk had called my cellphone while I was still at their competitors dealership and offered me a better vehicle and a better price if I left immediately and came to them. I'm glad I did for when I got there I was greeted by a salesman by the name of Patrick Sullivan who was extremely helpful in helping me find the perfect Jeep for me. I love my new Jeep and am glad I bought it from Quirk!!! Thanks Patrick!

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sgtbesold
3/18/2012 5:12:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew and John W in service

My Review of Quirk Chrysler Jeep:
I had to visit Quirk a few weeks ago because the AM radio malfunctioned. They immediately replaced it. I was disappointed in Chrysler, not Quirk, because I had to change my schedule and drive 25 miles to get it done, in addition to it being a brand new Jeep. Chrysler would not give me any compensation, even a free oil change, for my trouble.
I then wanted to have Quirk put on side-steps. Andrew gave me terrific advice and John offered me his best price (which is on the Internet). They finished the job in less than an hour and it looks great. Mr. Daniel Quirk, I hope you acknowledge how professional and personable employees like Andrew and John are, for they will keep me coming back to Quirk for further service and future vehicles.

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Vindogga
3/12/2012 8:28:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Patrick Sullivan, Sam

My Review of Quirk Chrysler Jeep:
We went in to purchase a brand new Jeep Compass. Everybody was so helpful and worked with us to reach a great deal. Everything worked out perfectly and when picking the vehicle up, everything was ready for us to go at the time agreed upon. Patrick was very helpful and informative and allowed us to decide upon what vehicle to purchase. All transactions with him went smoothly and I would gladly work with him on the next one!

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Hschonland
3/3/2012 9:45:32 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pat Sullivan & Rich

My Review of Quirk Chrysler Jeep:
I can't say enough good things about my experience with Pat, Rich and everyone at Quirk! They have been so helpful (and patient!) with my new car purchase...they took the time to let me learn about Jeeps (I am a former Xterra driver) and never pushed me to make the decision I did.

I pickup my jeep this week and I can't wait! Thanks again

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thomas1965
2/14/2012 10:40:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: remon sharkawy

My Review of Quirk Chrysler Jeep:
remon sharkawy was an excellent sales person to work with. Without a doubt the best car buying experience I've ever had. remon knows the product incredibly well and takes the time to answer every question thoughtfully and thoroughly. I never once felt pressured to buy. His knowledge of Jeep engineering, safety features, and engine design was impressive. He truly has a passion for vehicle performance, safety, and the driving experience. I would have no hesitation in recommending remon for your next used or new car purchase

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upshuck
2/14/2012 7:54:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jack and Rich

My Review of Quirk Chrysler Jeep:
Had a great experience at this dealership, gave me best price up front. traveled from the north shore to buy my jeep. I shopped at several other dealers in my neighborhood like Kelly Jeep and Herb Chambers Jeep which both could not come close to the deal i got. I would suggest filling out a request on the internet and you will get the best price up front in writing via email. Rich the internet manager was great to work with answered my request in about 15 minutes and I had my quote in writing in another 10 minutes. When I arrived at the dealership I was intriduced to jack the sales consultant who was a great guy and treated me with respect the entire time. I shopped at the other two dealerships and found them to be very dishonest and did not treat me very well, they were not upfront with me and made me feel like i could not trust them. I traveled 45 minutes each way to buy from Quirk with two dealerships within 10 minutes of my house. The ride may have been long but it was worth the trip, I am a savy shopper and do my homework before going to any dealership and found them to be the most trustworthy and honest with me. I traded a SUV and it took some haggling to get what i wanted but it all worked out in the end and i am very pleased with my purchase. The General manager (Eric) introduced himself to me when i first arrived, at that time i did not know he was the GM, when i went back the following day I made a comment to my saleman as to who the guy was over talking to another customer and he said it was the GM. I was very impressed to see him on the floor talking and being very friendly with the customers. I am a very difficult person to please and found that my experience was excellent and I really have nothing bad to say about the way I was treated. And as i mentioned no other dealership could come close to their price on new vehicle I purchased without considering my trade in. There pricing was very aggressive as I was told by the other dealerships and when they could not come close to their price i heard the old "wait to you get there and the price will change" and "they are including rebates which you do not qualify for" then came the bad mouthing that "people go there and then end up coming back here". It is amazing when two other dealerships can not compete what measures they will stoop to in order get you thinking about their negative comments. I can say that none of their assumptions came true and they should be embarrassed for making such comments. Bottom line is great communication, fast internet reply by Rich, in writing quote on the internet from Rich, came to dealership and they honored the price they sent me,Jack my salesman consultant was very professional and I picked my car up the same day I bought it with my new registration and sticker on my truck, no coming back tomorrow for my sticker everything done in one day, how nice is that. Will definitely recommend buying here, but use the internet you will get you best price on your new car.

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Atefabdo
2/13/2012 7:07:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ray sharkawy

My Review of Quirk Chrysler Jeep:
This is our first time dealing with ray sharkawy. He was attentive and listened to our concerns and need for safety we could not be more pleased and I must admit I am not easily impressed. I would come back as long as he is working there.

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foleythree
2/10/2012 1:32:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ray Sharkawy

My Review of Quirk Chrysler Jeep:
We are 25 year loyal Mercedes Benz customers and accustomed to excellent service. A life style change prompted a move from a second car two seat convertible to something more appropriate for carting grandchildren in cartseats and hence the decision to lease a Wrangler Unlimited.
From the outset, Ray was most attentive to listening to what was important to us in making a buying selection. We easily could have taken the easy route and stayed with a Mercedes GLK. Ray did an excellent job in explaining the features and benefits of the Wrangler and it didn't hurt that the pricing was attractive without any perceived sacrifice in quality and/or features. Frankly, my wife left the dealership excited about the potential fun of driving a Jeep product.
On day of delivery, Ray spent a good amount of time explaining every aspect of the vehicle's operational features. Our overall experience with Ray and by extension Quirk was every bit as professional as I have become accustomed with Mercedes.

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