I spent the better part of two days working with Tony in the Internet Sales Department setting up an appointment, discussing pricing and financing, and explaining our situation. This included being up front that our finances were already in order and arranged through USAA.
I used Quirk's "Black Book" trade-in estimation tool to get a baseline for our current car. I also used USAA's access to True Car to get an idea of the price for the Mazda we were seeking. After sharing that data with Tony, I arranged to meet at Quirk this afternoon.
My wife and I spent over an hour in traffic to get to the dealership. After explaining our unwillingness to go through the usual negotiation tactics and wish to get everything done "up front," Kevin gave us a reasonable amount for our trade-in and price for our new Mazda.
We then explained that our financing would be through USAA and was complete. All we had to do was fill in the amount on the check and sign it over to Quirk. The check would be for the amount of the new Mazda and the negative equity on our trade-in.
At this point, Rachel the Sales Manager came over and said they couldn't accept the check. Her reason was there was no way to reimburse them for the negative equity on our trade-in, and we would have to use Mazda's financing.
No matter how I explained the process, and offered to have USAA explain it on the phone, she refused. The funny thing is, this is no different than their financing through Chase. The bank would cover the negative equity and write it into the new loan. However, we decided to walk out the door and Rachel "cratered" the sale with no remorse.
I should also point out that we waived $500 of their own discount listed online to make the sale. Yes, we had agreed to a price higher than the one listed online to keep our own financing, and Rachel still refused to even consider it.
Quick Mazda's refusal to us USAA financing to sell a car is a blow to the military community and I will not be recommending it to any of my fellow service members.