Radley Acura

Reason for Visit: Sales

I recommend this dealer: No

My Review of Radley Acura:
I've sold my car b/c of this dealership! They were the worst most unhelpful lying dealership around! They're so not helpful and I wouldn't trust them. They forget to reset my oil guage... so even after I get my oil change... it would still be at 20%.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Radley Acura:
I purchased a 2007 MDX that was supposedly brand new. Anyone who visits this place can see the shoe-horn cars onto this tiny lot very tightly. With this being said, my supposedly brand-new MDX was repainted after the manufacturer process and the door colors don't match, and significant overspray is clearly visible on plastic parts. They claim to have "dx'd" the vehicle from another Acura dealer, and both claimed to have not re-painted the vehicle. The sales manager offered to assist with a loaner (while they inspect and investigate) but he suddenly disappeared once i arrived at the dealership, even though i called to confirm with him 10 minutes prior. The loaner process was even worse, as they acted as if they had no idea why i was there in the first place.

Ultimately, the dealership stance was that faulty paint was a problem that the Acura reps would need to handle and removed themseleves from responsibility - even though they were the one's that profited on the sale?? go figure??!!

From the looks of the other reviews (minus a couple of positives), this dealership has a list of unsatisfied customers a mile long! Steer clear of this poor excuse for a business!!


Going to the next level...resolution will be had!

Outraged MDX owner

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Radley Acura:
A friend suggested that I purchase my first Acura through Radley, his experiences were completely professional. Circumstances prevented me to go there first, so I went somwhere else (BIG MISTAKE). However, I did bring it to Radley for the service. I was assigned to the best manager, Sargio DesDunes who listens, assures, and takes care of my car like it was his. Approx 6 months into my used car, I test drove the newer version while my car was in service. That was it, I asked Sargio to please set me up with a woman friendly sales person who would n't take advantage of me. He laughed and said all of the sales reps there were professional. Being a woman, and all of my life walking into a dealership was the worst experience that I have ever lived through, and barely! However, Radley Acura was different, they treated me special, they listened to my wants and needs and got me into the top of the line car at a more than fair price. All in all, I was in and out within an hour. I highly encourage people to do homework on trade ins, invoice prices for new cars, and read as much as you can through consumer ratings. When you come prepared your experience wont be as painful when you leave. Be realistic in your expectations and don't be afraid to say no if you aren't comfortable. All in all Radley Acura is/has been my best experience with sales and specifically service! Way to go!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Radley Acura:
On 10/02/2007 I called Radley to have a B1 service done. I was asked if I had ever had my car serviced at Radley. I said yes but I had to bring it in the next day because the work was not done right the first time. The day after that I received a call from Acura asking about my service. I did not give a 5 since I had to visit twice for to get the car fixed. I was told when I called on 10/02/2007 "YOU ARE NOT WELCOME AT RADLEY ACURA." I was shocked and hung up the phone. DO NOT GO TO RADLEY UNLESS YOU ARE WILLING TO LIE IF THE SERVICE IS NOT GOOD.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Radley Acura:
I called the dealership prior to my warranty expiring to get some warranty repairs made. They didn't have any loaners available, but said I could come in a week when they would have a loaner, even if I went over the 50k mark in the mean time.

When I arrived the service writer claimed to be doing me a huge favor by honoring the warranty and then said that a repair was not covered by warranty when two other Acura staff (one another service writer) had said it would be.

Acura was replacing my strut under warranty and they tried to sell me up with a "recommended alignment". When I noted that I had a 12-month alignment warranty (having had the alignment done a few months prior), David then said the alignment really wasn't recommended and my alignment warranty could not therefore be used.

It was rather humorous and annoying when the service writer at the next station tried to correct David, saying the alignment was recommended, but David reiterated that he would not cover it.

In addition to the strut I was having my trip computer fixed for the second time and David's suggestion if it didn't get fixed the second time was to manually reset the damn thing every time I filled the tank a crazy suggestion in my opinion. I think he was trying to avoid replacing the entire trip computer.

I love my two Acuras, but some of Radley's service staff leave much to be desired.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Radley Acura:
I bought my CL 04/2007 and two weeks after the deal my lock on the inside of the car broke. They vowed to fix it but kept me waiting for 3 weeks. They did fix as promised then iin 06/2007 the Transmission died. They still have my car. Its not even being fixed by Radley but some guy who calls and jokes that he sold your car like the shyt is funny. They told me it would be complete by Thursday of course it was not. They also told me I had to pay for $500 worth of work. I really really HATE this dealership and Im stuck going there because of the stupid Certified Warranty. The Sales and Service experience was VERY BAD and UNPROFESSIONAL from the start. Never should have bought this car from them!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Radley Acura:
Be weary. They do not do the work they say they do. I paid to have my tires rotated only to find they were never rotated. I paid to have an alignment only to find my car still pulling to the right. I have requested work to be done that is covered by warranty only to find parts were never replaced or fixed.

If you take your car here, make sure you check all work before you leave. Mark items that are to be replaced and check for that mark when you pick your car up.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Radley Acura:
This service department is VERY unorganized. My service was horrible, the general manager does not like to deal with customers, and the car came back two times before it was finaly repaired. This dealer ship, SUX! My next car will be a Mercedes. Then, maybe, I will get the luxury service to go with the cost.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Radley Acura:
Most unprofessional individual I ever met from a business perspective. This gentleman lost his "cool" in front of my family when price negotiations were not going his way. I only bought the vehicle because the price was lower than the surrounding area. I believe I have figured out why! When you consider there sales and service is below par then something naturally has to give. Just some advice to Acura, I would consider auditing the management of this companty! Now that Acura has enetered the price realm of BMW, Mercedez Benz, Lexus and other luxury cars; People that have the capacity to buy at this level will dissapear.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Radley Acura:
I recently had some warranty & scheduled maintenance performed on my 2003 TL-S. Maintenance performed was for 36,xxx mile checkup and an alignment. The warranty work performed was repainting the left clear coat on my front bumper which had previously been covered over 2 years prior.

All work was performed within a timely manner and they even gave me a loaner car. I did have some qualms with the pricing for the alignment performed but this was quickly worked out with my service manager.

Overall I would recommend Radley Acura of Falls Church based on this service.

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