Rallye BMW - Service Center

Exceptional service at RALLYE BMW! Knowledgeable staff, smooth process, and top-notch vehicles. Highly recommend for all BMW enthusiasts Knowledgeable staff, smooth process, and top-notch vehicles. Highly recommend for all BMW enthusiasts More

Rallye is my dealer of choice here in Long Island. The customer service is always top notch and the service quality is excellent. They always go above and beyond. The customer service is always top notch and the service quality is excellent. They always go above and beyond. More

I was kept up on the progress of my car. Questions were answered when asked. Questions were answered when asked. More

I have had to call multiple times for the same issues, I am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the service department to speak with the manager the receptionist sayes they will call his line and before they even do so they say “ he maybe in a meeting”. Only. Once in all the calls I have made there has he answered while I was on the other end and this was after I had expressed my dissatisfaction about how frustrated I am about the lack of respect for a client’s time and handily of the problem at hand. Which presents another issue. I had brought my car for an inspection at my community service station, everything was as it should be. They could not pass iit to bring it to the dealer. Which I did promptly, after diagnosis they said it had an air flow flap problem, which cost me $2018.00. A couple of weeks later I received a letter from BMW that it was covered under warranty., completed the necessary paperwork and a few weeks later received a check for minus $490 dollars The Ken Neil at the warranty department said Rally should have known it? He also said that that part does not need programming ( that’s what the $490 charge was for). I proceeded to call Rally again, spoke with Chris he said it does and he would call Ken and get back me yesterday. He hasn’t. Not only did I have to extend money for what shouldn’t have been, I have used multiple hours trying to rectify Rally’’s errors!!! Extremely disappointed in the service, lack of respect for a clients time and poor customer service…….. More

Excellent dealership and service dept. nothing always gets the job done on time and as promised nothing always gets the job done on time and as promised More

I have been with Rallye for many years and they have always completed my appointments to my satisfaction. always completed my appointments to my satisfaction. More

I have been using Rallye BMW service for the better part of 20 years. Chris Blanco and his team always deliver amazing customer service. Also my Frank Trotta, my service advisor, always makes me feel like of 20 years. Chris Blanco and his team always deliver amazing customer service. Also my Frank Trotta, my service advisor, always makes me feel like I'm his only customer. More

They sent a flatbed for my car and fixed it by the next day. They also picked me up via Lyft to get my car. You can't ask for more then that day. They also picked me up via Lyft to get my car. You can't ask for more then that More

They were all very helpful in selling me the car and I am really enjoying my new car. really enjoying my new car. More

They do very timely and professional work. They are also very courteous and understanding. Bret got the services done correctly and very swiftly. They are also very courteous and understanding. Bret got the services done correctly and very swiftly. More