Rallye Lexus - Service Center

Called for service I called for service. Person answering the phone very polite, and professional. She transferred me to the individual to make the appointment. Again, f I called for service. Person answering the phone very polite, and professional. She transferred me to the individual to make the appointment. Again, friendly, asked me about the problem, and accommodated me with a morning appointment on short notice. They told me I should be out within 45 minutes of my appointment. I arrived, was met by a very nice gentleman. Problem was addressed, fixed, and I was out in half an hour. I have dealt with other Lexus dealerships in the past, this was my first experience at this dealer. Needless to say this is my only choice for any future service and or vehicles. They are far above the others. More

Joanna Oates is a horrible service rep! Every time I have brought my car to be serviced here, I was faced with this extremely rude woman, Joanna Oates. As soon as I opened my mouth, she cut Every time I have brought my car to be serviced here, I was faced with this extremely rude woman, Joanna Oates. As soon as I opened my mouth, she cut me off and spoke in a very rude way to me. Then she tried to skip my car wash and refused to listen to me and then when I asked for a receipt she lied to her superior and stated I asked for a receipt before I made payment. When I asked her a question about my bill she got loud and said , "we won't change our tire prices for you!" I told her I have a right to ask questions. She didn't make any sense. She just gave me a hard time every single step of the way when I came in. She is a nasty, rude, horrible woman. She should be fired! The way she behaved with me was terrible. I will file a complaint about her unprofessional behavior with the BBB as well unless she issues an apology. More

Simply the Best! One could not ask for a better experience. Neil Fogel is a true gentleman. He truly cares for his customers and he goes beyond what is expected. He is One could not ask for a better experience. Neil Fogel is a true gentleman. He truly cares for his customers and he goes beyond what is expected. He is very patient and very knowledgable. This is the 2nd time Neil has helped me lease a car, and I will go to him again and recommend him to everyone. The whole dealership - from the time you walk in - treats you like you are part of their family and they can't do enough to make you feel at home. More

A Totally Wonderful Experience The day I visited Rallye to have my beloved '02 Lexus serviced I decided to walk through the showroom. Neil Fogel was the only one to approach me. The day I visited Rallye to have my beloved '02 Lexus serviced I decided to walk through the showroom. Neil Fogel was the only one to approach me. He answered every one of my questions in a straight forward, highly professional manner and before I knew it we were off on several amazing and informative test drives. His patience and good humor became more and more evident during my decision making process. I wouldn't have waited so long to buy a new car if I had known that there was a person like Neil Fogel there to go out of his way to help me and make the process worry free and fun. Thank you Neil , you are the best. I love my new car! More

Typical excellent service. Very well organized and efficient service department. I felt confident that I was getting the best service possible. From yard supervisor Karl Herna Very well organized and efficient service department. I felt confident that I was getting the best service possible. From yard supervisor Karl Hernandez to the salesperson, Kevin Losee and the service rep Mike Reidy, I received excellent attention to my concerns. More

They are always there to help you and make it a convienent and easy experience.They are pleasent and quick in getting the car done and it always come back clean. convienent and easy experience.They are pleasent and quick in getting the car done and it always come back clean. More

Kevin and Dave were excellent with every step of the process. the delaership and Kevin and are extremely knowledgable and very professional. i have recommnded them to everyone. process. the delaership and Kevin and are extremely knowledgable and very professional. i have recommnded them to everyone. More

I presently own 4 Lexus Autos, all purchased from Rallye Lexus. While I really like the Lexus automobiles, the main reason I continue to purchase them is the service Department. I have been a customer for Lexus. While I really like the Lexus automobiles, the main reason I continue to purchase them is the service Department. I have been a customer for 11 years and the level of service has continued to improve during this time. The words excellent service does not adquately describe my experience. Truely better service than an other Dealership, and I have owned Mercedes from Rallye Roslyn and Range Rover from Glen Cove and Lincoln from Port Motors to name a few. Cars are not perfect, they do need care. The Rallye Lexus Service department and everyone connected with it represent the finest cutomer service experience ,I've ever had. I will continue to be their customer and recommend them to friends and family. More

I had driven my car about 2 weeks when I decided to use the CD player. The first 3 CD's went in fine. Then it jammed. I was sure I had done something wrong. I called Dave Tubens, who had sold me the car an the CD player. The first 3 CD's went in fine. Then it jammed. I was sure I had done something wrong. I called Dave Tubens, who had sold me the car and told me to call if I needed anything. He told me to bring the car in. The next day I drove my car onto the lot. Dave met me and went into service while I sat in the car. In a matter of minutes, he returned with Joanna who arranged for the CD unit to be removed from the car. She calmed me down and said she would call me when the new unit arrived. About a week later, Joanna called me to tell me the unit had arrived. I brought the car in, Joanna greeted me and took me into the waiting room where I could be comfortable while waiting for the car. In a very short time, Joanna came in to tell me my car was finished. she also told me the CD's which I thought were lost to me would be mailed to her and I could pick them up when in the area. Joanna did get the CD's and called me. I forgot about the CD's and did not get back to the dealership for about 2 months but there were the CD's sitting on Joanna's desk waiting for me. Joanna is the person every service area should use as a model on how to treat customers when they come in with problems. She is friendly and professional. The mechanics are also fantastic and the work was done as soon as the car was received. Thanks More

Always friendly, reasonable wait. clean waiting area, clean bathrooms. Cost on par with other dealers. Mechanical work very professional and always done properly the first time. Clean showroom, informati clean bathrooms. Cost on par with other dealers. Mechanical work very professional and always done properly the first time. Clean showroom, informative sales people. This is my 4th Lexus from this dealer, so they must be good.. More