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Ramsey INFINITI

Ramsey, NJ

4.6
1,623 Reviews

535 Rt 17 South

Ramsey, NJ

07446

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Showing 1,623 reviews

February 10, 2024

Harold and TJ were very professional and thorough with explaining everything. The car was already for us when we came to pick it up. Harold kept us in the loop for when the cars were coming into the deale More

by Suzanne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold Parks, five stars, TJ, five stars
Feb 12, 2024 -

Ramsey INFINITI responded

Thanks so much - we appreciate the kind feedback and support for our team! We look forward to seeing you again!

January 16, 2024

This is best an honest dealership I have experienced. The service staff is paramount, especially Jennifer Valleau and the service manager, Luke. More

by MIKEYFAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Valleau, luke Incognito
Jan 22, 2024 -

Ramsey INFINITI responded

Thank you for the great feedback! We're so happy to see that you had a great service experience working with Jennifer. We appreciate your kind comments and look forward to seeing you again!

January 13, 2024

Superior service every time. I travel a good distance to have my car serviced at Ramsey. Not only is it worth it, I get to 'test' their maintenance/repair, etc on the drive hom More

by RichP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, luke Incognito
Jan 22, 2024 -

Ramsey INFINITI responded

Thanks so much for going out of your way for us, Rich! We're thrilled to hear that you're having great experiences in our Service Department. We look forward to seeing you again for your next appointment.

January 05, 2024

Always a great experience. From the time I bought my car 5 years ago all though the various expected service needs. Always courteous and timely. And knowledgeable about what I More

by Uri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gilbertson, luke Incognito
Jan 11, 2024 -

Ramsey INFINITI responded

Thank you for the great comments, our team works hard to provide the best service possible and we're glad to see you experienced that. We appreciate your business and look forward to seeing you again.

December 29, 2023

Great service experience, everyone is always pleasant and knowledgeable. Staff is Always attending to your needs. More

by daveblint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Cruz
Jan 04, 2024 -

Ramsey INFINITI responded

Thank you for the great feedback, Dave! Our staff works hard to provide a great experience, and we're happy to see that your visit went smoothly.

December 27, 2023

The sale on the car was ok however service on the car when it had a problem was a terrible experience never again. They didn’t offer a loner car having me out of a car for weeks nor did they try to help More

by Bob Hurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Cruz, luke Incognito
Jan 04, 2024 -

Ramsey INFINITI responded

Bob, we are very sorry for the experience you had in our Service Department. Our records indicate that your vehicle was here for an auto insurance repair. We explained to you that we do not offer loaners for those type of repairs. We did everything your insurance company asked of us. Unfortunately, how quickly they approve claims are out of our control. Your vehicle being here for two weeks was all due to the insurance company hold up. Once we received the insurance check, we notified you immediately and you picked up your vehicle the same day. We do hope to earn your business in the future. Please reach out if you have any questions.

November 22, 2023

The service at the Ramsey Infiniti location is always above and beyond expectations and any needs are always addressed and completed in a timely fashion More

by IChestnut@optonline.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Valleau, luke Incognito
Nov 22, 2023 -

Ramsey INFINITI responded

Thanks so much - we appreciate the kind feedback and support for our service team! We look forward to seeing you again for your next visit!

November 08, 2023

Went for oil change and tire rotation and that went smoothly. Then went back for some warranty work and they had me out in less time than estimated. More

by dg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
Nov 15, 2023 -

Ramsey INFINITI responded

We're happy to see that you had a great service experience, thank you for sharing your feedback with us!

October 24, 2023

Ramsey Infinity always go above and beyond when I bring my car in for service and Gina is amazing as always More

by HOTTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with the woman in department. I think her name is Gina. She was great. Very helpful.
Nov 06, 2023 -

Ramsey INFINITI responded

It's great to hear that you had an excellent service experience at Ramsey INFINITI! It sounds like Gina provided you with exceptional service. Thank you for coming in!

September 03, 2023

Great experience with employees, deal and everything was well organized. Would highly recommend this dealership More

by Lkunigonis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juliet Kim, Jose Canales
Sep 04, 2023 -

Lkunigonis responded

Thank you for a great customer experience at Ramsey Infiniti. This is the 5th vehicle I have leased from them. It is always a positive experience.

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