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Ramsey Nissan

Upper Saddle River, NJ

4.8
2,117 Reviews

401 Route 17 South

Upper Saddle River, NJ

07458

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2,117 Reviews of Ramsey Nissan

October 12, 2020

Hi, I had an appointment for oil change 1st service at 930 and I arrived at 940. I did not leave before 12 noon. I think the process is slow and not efficient. I appreciate if something can be done to red More

by singerah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 12, 2020 -

Ramsey Nissan responded

Thank you for letting us know, we are doing our best to improve our wait times! We hope that you will continue to visit us for your service needs and have better experiences in the future.

October 12, 2020

Jorge Prado is great to work with, values your time, and is very accommodating with what you are looking for. I would greatly recommend working with him at Ramsey Nissan. More

by RYAN.VOIGT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Prado
Oct 13, 2020 -

Ramsey Nissan responded

Thank you for the kind feedback, Ryan. We're glad you had a great service experience!

October 12, 2020

I had the pleasure of working with Karan when purchasing a Nissan Rogue. I was treated like I was staying at a five star resort. Karan is extremely professional and polite. He is very knowledgeable, explain More

by linda07424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Harding, Karan Kamara
Oct 13, 2020 -

Ramsey Nissan responded

Thanks so much Linda, we're glad to see you had a great experience with Karan! We appreciate the kind review.

October 07, 2020

The quick service department was very efficient and competent in their work. The work was done quickly and suggestions for future service was greatly appreciated. More

by PIRI41697
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evert Mendez
Oct 07, 2020 -

Ramsey Nissan responded

We're glad to see you had a great experience with our Service Department, thank you for sharing!

October 06, 2020

I visited this dealer for an oil change, but received my car after service with a scratched bumper. As a loyal customer that just recently purchased a brand new vehicle from this dealer, this was very unset More

by ANONYMOUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Evert Mendez , Michael Convertino
Oct 07, 2020 -

Ramsey Nissan responded

Thank you for bringing the issue you had to our attention. We're glad we were able to resolve this for you.

October 06, 2020

I thought my frost 3 oil changes were free since I leased my car thru Ramsey Nissan. Ended up that I was charged. I did ask about that and was told no. Very confused. Over all it was fine. More

by FWLART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who i was dealing with
Oct 07, 2020 -

Ramsey Nissan responded

We're very sorry to see this! If you need any clarification regarding your services, please ask to speak to our Service Manager for the most accurate information. Thank you!

October 06, 2020

Oil change, filter change - no problem, but when it comes to tires, they screw up at the first attempt. Twice when I had tire issues, I had to come back because air was leaking from one tire or more, after More

by ALLA1
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't know the names
Oct 08, 2020 -

Ramsey Nissan responded

We're very sorry that you had this problem after service. We do our best to identify and correct issues that are brought to us, and if we fell short on this visit, we sincerely apologize. We hope that you will return to us for a much better experience in the future.

Oct 08, 2020 -

ALLA1 responded

Issues mentioned above happened not once but twice. I wouldn't have said anything from a one-time experience. And on both visits, the auto shop reps tried to convince me there was no problem after the first round of repairs.

October 05, 2020

The only reason I buy Nissan is because of your service department. We’ve been customers for at least 15 years. I always recommend Nissan. More

by Bre
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Vanfleet
Oct 05, 2020 -

Ramsey Nissan responded

Thanks so much for your loyalty! We appreciate your business :)

October 04, 2020

Karan was very kind, friendly ,informative and a pleasure to work. He made the car buying experience easy and simple and it was a breeze. More

by russell.ciera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Kamara
Oct 05, 2020 -

Ramsey Nissan responded

Thank you for the kind feedback, we appreciate your business!

October 02, 2020

Karan is the best!! I was looking for a used car on a budget and Karan was friendly, kind and extremely helpful. He made me feel comfortable and gave me all the information that I needed to make a decisi More

by melodyatkinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Kamara
Oct 02, 2020 -

Ramsey Nissan responded

Thanks so much for sharing your experience with us, we're glad it was a great one!

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