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Randall Reed's Planet Ford - Service Center

Humble, TX

4.3
1,439 Reviews

1,439 Reviews of Randall Reed's Planet Ford - Service Center

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September 14, 2025

Fantastic experience , great work ethics . They care about my concerns. I trust and believe FORD ! More

by aaliyahdmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
September 13, 2025

I requested a service be performed on the truck. They kept the truck two weeks, called me and told me it was done. I went to pick it up and the work was NOT done and I was told it couldn’t be done. More

by FLYPISCESDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2025

Jason got me into a bay in a very short time & out again within an hour. More

by KUSLICHPHOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2025

great service and professionalism, appreciate the work done on my 2014 ford mustang. recommend this service department to all who need work or service done on their ford vehicles. More

by spill61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2025

Ordered a part to be placed in/ on my truck- Ford-F150 Raptor- was told my old part would not fit as they updated that part- Bed Extender. The new part was installed incorrectly and does not fit either- More

by DRARMSTRONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McKinnon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2025

My service advisor (Trey Porter) was knowledgeable and friendly and took care of my needs More

by BRENTBURLEY57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Porter
September 08, 2025

The service promised was provided and the problem with my vehicle was resolved. I appreciate the effort to make things right, very happy with the service. More

by brian.allen.ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2025

“The service was excellent, professional, and efficient. Staff went above and beyond to ensure complete satisfaction.” More

by stephaniealvarado19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Bishop
September 08, 2025

Excellent service. Staff was very friendly and helpful. Don’t a great job serving my vehicle. More

by MACMARYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2025

Excellent personnel workers, always seeing and doing what is best and correct for all clients. More

by mariomenacho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Alvarado