Randall Reed's Planet Ford - Service Center

I first made an appointment for my truck at the end of February. I was told there was a long wait and would need to wait to be called in. My service advisor Steven never once reached back out to me. Every February. I was told there was a long wait and would need to wait to be called in. My service advisor Steven never once reached back out to me. Every time I got any information it was me calling him. He finally told me to bring my truck in a month later and it still took 2 weeks for my truck to even be seen. He told me on 4 separate occasions that while my truck waited for the transmission shop that they would take care of the unintentional tailgate opening recall. Fast forward another month almost, I was promised back my truck on a Thursday and that he would call me when ready..low an behold, Steven went on vacation and passed the ticket to someone else without ever calling me once. When I picked up my truck on a Friday, she informed me that the recall I was told would be done 4 different times.... Never got done. I was unable to drive my truck for 2 months and loaners were never available... Until I went to pick it up and was told I could get one if I wanted to leave it more time for the recall. I have never had an experience as poor at his one with any planet ford. Communication is key and there was zero from Steven. More

Kelli is the best. She talks and treats you with respect. When something is found she explains in detail and if we need to attend to now or if it can wait. We thank her She talks and treats you with respect. When something is found she explains in detail and if we need to attend to now or if it can wait. We thank her for that. More

The service rep was very nice, Jordyn. My only issue is why did I have to drop off my vehicle for almost a week for software update? My only issue is why did I have to drop off my vehicle for almost a week for software update? More

I trust the service they do to my truck they are very efficient everytime in their job with my truck efficient everytime in their job with my truck More

The sales person never responded back to me about the problem I had with the jeep and when I called him he was not willing to help me with the issue so I had to called and asked to speak to a supervisor problem I had with the jeep and when I called him he was not willing to help me with the issue so I had to called and asked to speak to a supervisor and was able to get the issue resolved I was disappointed that the sales person gave me the run around after I brought the jeep these are the ones who give dealerships a bad name it was poor customer service More

We had a great experience! Sales and finance departments were very helpful. I love my new F250. Thank you. Sales and finance departments were very helpful. I love my new F250. Thank you. More

Service Department customer service is not acceptable. More worried about saving money than pleasing customers More worried about saving money than pleasing customers More

Very helpful, knowledgeable of vehicles they willing to help customers. I highly recommend Randall Reed help customers. I highly recommend Randall Reed More

Tim was very available and helpful. I really appreciated the shuttle and the loaner car. I really appreciated the shuttle and the loaner car. More

Great customer service and very quick service! Thank you for the clear communication. Service was completed earlier than promised. I appreciate it! Thank you for the clear communication. Service was completed earlier than promised. I appreciate it! More