Randy Marion Chevrolet Buick GMC of West Jefferson

Found the car we were looking for on CarGurus, called to confirm it was still available and dealt with the Internet Manager. Set up an appointment and asked in advance what all of the fees were associate confirm it was still available and dealt with the Internet Manager. Set up an appointment and asked in advance what all of the fees were associated with the purchase. We drove 2 hours to buy the car and then agreed to a price and a trade evaluation. Dealer surprised us with extra fees and price changes in finance. There were 3 extra fees with names like "electronic processing fee", "convenience fee", etc. In addition, the price of the vehicle was changed by $249 and I was told that was ANOTHER secret fee but not what it was for. They couldn’t explain them, added a “protection package” on for $880. When I complained, they then argued, fought over a sales slip, knocked my wife aside and made her spill her coffee and tried to kick me out of the dealership. The whole transaction was VERY shady and suspicious. Be careful and review your purchase agreement carefully, I promise there will be extra fees you did NOT agree to. More