Ray Catena Jaguar of Edison

Reason for Visit: Service

I recommend this dealer: No

My Review of Ray Catena Jaguar of Edison:
Today I brought my 1992 Mercedes 500 SL in for a diagnoses. I had no expatiation's of the car being repaired today, but did expect your technicians to have sufficient time to find out what was wrong with my auto. I brought the car in at 830 in the morning and received a phone call from one of your service ad visors informing me that they wanted to keep the car over night that they needed a minimum of 4 hours to diagnose the problem. Since I had an appointment for 830 this morning and my vehicle was there at 815AM I cant understand why the diagnoses couldn't be completed today. I paid 227.00 for absolutely nothing, It's not the money that upsets me! It's the fact that the employees of Ray Catena Mercedes Benz underestimated my intelligence by having me come back for a second service appointment and a second chance to be ripped off.

D. F. Orlan

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Ray Catena Jaguar of Edison:
Last visit to Ray Catena Jaquar Service was for 30K mile servicing. Turned out that due to dented rims I had some wierd and dangerous wear patterns on my tires. Service managerwas very friendly problem repaired that day and they (as always) gave me a loaner car for the day even though I originally didn't think I'd need one. Newly renovated service area is extremely nice and comfortable. If things aren't covered under warranty things are a bit pricey but not more so than any other high-end dealership service. One thing they have dramatically improved over past few years is number of service techs. I was able to schedule an appointment in one day where in the past it took weeks.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ray Catena Jaguar of Edison:
While I would still not recommend this dealership, the service has improved somewhat, and Mr. Morangelli was very helpful and courteous. The new facility on South Main Street just outside Metuchen is also very nice. <br><br>Still, I had to literally insist that the significant problem (car was and is under warranty) with my Jaguar actually be resolved, because at first he insisted that the service tech could not &quot;duplicate the problem&quot; and would just have given the car back to me without fixing it. During this visit I also had to demand that a problem I reported previously (the demister vents popping up like a cheap Yugo) be fixed, and again, my car was returned to me dirty inside (despite Catena's standing promises to clean vehicles brought in for service), with rap music blaring on my radio and the mirrors bent back. Above all, the &#8220;Jersey-girl&#8221; attitudes of the big-haired, long-taloned, white-trash women at the front desk is a disgrace to a high-end car dealership&#8230;these women are too busy doing their nails and talking filthy to be courteous or attentive to customers. And they sounds as though they never graduated 6th grade (unlike Jethro Bodine). <br><br>So, Catena is better than it used to be, but has a loooooooooooooooooong way to go. And I won&#8217;t be getting my next car there. <br>

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ray Catena Jaguar of Edison:
The service has declined tremendously. You are treated as a number. The integrity of the car is not there. My car has been brought in numerous times for the same problem which never seems to be able to get fixed. The employees do not follow the rule the customer is always right. They think they are superior. However, Ray Catena is NOT the only luxury car dealer. My lease is up within a couple months. Next time I will research dealers. Not only the Jaguar part of Ray Catena but Mercedes and Infinity also have bad service. A friend's Mercedes broke down and Ray Catena refused to pick it up because it was in Long Island. If your thinking Jag, think Morristown, if Mercedes think Millenium in Bridgewater. Good luck to any future Ray Catena customer, you will need it.

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