Ray Chrysler Dodge Jeep Ram

Had multiple items done on my 2009 Truck (maintenance & repairs) over a few visits and throughout the whole process it was very painless. They kept me informed of all that needed to be done and worked wit repairs) over a few visits and throughout the whole process it was very painless. They kept me informed of all that needed to be done and worked with me to get it all done in a timely manner. Not once did I feel pressured or it wouldn't be done correctly. I have been coming here for years and will continue too. It is always clean, which I can't say for other places. More

Wonderful service every time. Honest and fair and overall a pleasant service experience whether it be routine maintenance or larger repairs. Honest and fair and overall a pleasant service experience whether it be routine maintenance or larger repairs. More

Dealership is very good at keeping you up to date with your vehicle they have good communication your vehicle they have good communication More

Purchasing a new car is difficult and not a fun experience. But Ray Jeep in Fox Lake delivered the exact opposite experience! George G was extremely professional and friendly. Ashley was fantastic experience. But Ray Jeep in Fox Lake delivered the exact opposite experience! George G was extremely professional and friendly. Ashley was fantastic and very patient. Bob, from Finance, was informative and explained everything very slowly! The owner was even walking around checking in on customers. I would, 100%, buy another car from them. What a great experience! THANK YOU! More

This was my first purchase through Ray CDJR and the entire team helped to make it a painless and stress free experience. Extremely friendly staff who went the extra mile to make us feel special and wel entire team helped to make it a painless and stress free experience. Extremely friendly staff who went the extra mile to make us feel special and welcome us into the Ray auto group family! More

Purchased a Used Jeep. Bought extended warranty. Asked for one specific up to 100k miles and later found out they switched to a lower warranty plan. Jump ahead 5 years all Bought extended warranty. Asked for one specific up to 100k miles and later found out they switched to a lower warranty plan. Jump ahead 5 years all my manufacturer warranties had expired and after some less than suspicious recommendations each time I brought the Jeep in for service amongst other issues, I switched to another Jeep dealer, and advised that "in case" although the manufacturer warranty was expired, I had an extended. Well, no one could find it, I pulled paperwork and did indeed purchase the crappy warranty they switched me to for 2K. I get a call from Bob the finance "manager" and he said woops you are not covered, yes, we took your money but never sent in to Mopar. I will refund you. I don't want a refund, I need my warranty, The 2k is not going to replace my engine if it blows tomorrow. I have filed several formal complaints. All I need is my warranty. They pocketed my money and got caught and they have become the victim? More

I can honestly say I was completely satisfied with my experience at Ray Chrysler Dodge Jeep RAM. 5 ⭐️ across the board from looking on the website to driving off the lot. Ashley was fantastic as my s experience at Ray Chrysler Dodge Jeep RAM. 5 ⭐️ across the board from looking on the website to driving off the lot. Ashley was fantastic as my salesperson for my new Jeep Wrangler. She made the entire experience friendly, comfortable, and completely no pressure while going over everything with me. I can honestly say she helped my partner and I decide this was the best decision. Ozzie, the finance manager, did a great job helping me understand the value of protecting my vehicle beyond the warranty, including the oil change package, battery replacement, and GAP coverage. Carrie also helped me understand the benefits of protecting my paint, underbody, and interior, which ultimately led me to choose almost all of the add-ons. At every step, I felt informed — never pressured — and truly supported by the entire team. I'm extremely thankful that Ray CDJR helped make my dream of owning a Jeep Wrangler a reality never imagined it be a brand new one at that. I couldn’t be happier with my experience and would highly recommend Ray Chrysler Dodge Jeep RAM to anyone looking for a vehicle. Thank you again to Ashley, Ozzie, Carrie, and the entire team! More

Took my car in for routine maintenance and a couple issues I was having. They took my car in immediately and diagnosed what was going on. Dave kept in touch either me throughout the time my car was in issues I was having. They took my car in immediately and diagnosed what was going on. Dave kept in touch either me throughout the time my car was in service. Always the best experience. More

Excellent customer service thanks to Ozzie in Finance and to Dan V the GSM at Ray CDJR. to Dan V the GSM at Ray CDJR. More

Not all departments are offered as options to select for this survey. I didn't purchase a vehicle from this location, I had it serviced so it would be useful to have that option to choose from in the drop d this survey. I didn't purchase a vehicle from this location, I had it serviced so it would be useful to have that option to choose from in the drop down. The staff in the service department I worked with, after my initial visit (I did a quick survey of the location and staff before making the appointment), were nice and accommodating. Anna, my advisor was nice, though she seemed overwhelmed and aloof at times but if she didn't know the answer to my question she would find it. I chose this location to have the vehicle serviced solely based on the proximity to my home as I was initially told that they don't loan out vehicles when service is being done. The entire experience from start to ongoing felt a bit disorganized and lacked a sense of urgency, albeit some of the almost two month (two days short) of the waiting period responsibility also belongs to the other entity(s) involved in getting the battery packs to the dealership. It took a ridiculous amount of time for the part to arrive. Which also impacted my warranty since I wasn't driving the vehicle for that entire period I was not able to properly assess if there are other issues and now the basic warranty period has lapsed. This experience has left me wondering if I made the right choice in purchasing this vehicle. My disappointment is mostly with how the serious problem is being handled. It's a widespread issue that warrants better attention and quicker action. The malfunctioning, fire causing hybrid battery is a pretty big issue that can cause serious harm or worse to people. The Jeep Corp. needs to do better in taking care of this issue they've created. I'm left wondering if replacing the battery pack really fixed this issue. I really wanted to like this vehicle. Jeep Corp. has only managed to make me distrust them. May end up trading it and be done with this. More