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Ray Chrysler Dodge Jeep Ram
Fox Lake, IL
630 Reviews
At Ray CDJR, it is our goal to make your experience at our dealership as great as possible. Our virtual showroom offers a wide variety of new and used car models, service specials, Mopar parts all in the convenience of our own location in Fox Lake, IL.
If you’re shopping for your dream car, we’re here to help. At Ray CDJR you can trust that you will receive outstanding customer service. Our team prides in putting the customer first, and will do everything that we can to help you find a car that will meet your needs and exceed expectations. The Ray CJDR team will listen to what you are looking for to help you drive out of our lot happy with the perfect vehicle for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 630 reviews
December 10, 2018
Ray’sIt’s a shame that those who gave good Ray’s It’s a shame that those who gave good recommendations did not get to see what happens behind the fake front that Ray’s displays. I came from se Ray’s It’s a shame that those who gave good recommendations did not get to see what happens behind the fake front that Ray’s displays. I came from several states away because Ray’s had “the car” I wanted. Prior to coming to Fox Lake I was assured over the phone by Francisco Aguirre that all the extras I had on my truck would give a higher trade-in value. I felt somewhat weary but he assured me! So I start the drive and arrive at Ray’s at 7:45pm. I first stopped at the Ford dealership just south of Ray’s to get a trade-in value, which the Manager said $24,000 for my truck. KBB has my truck valued at $25,000 without all the extras I have in it, which is worth $3,000 more. As soon as I got to Ray’s they wanted to start the paperwork immediately and I had not even driven the car yet. I told them I do not want to drive the car because I was so tired from driving all day, 750 miles! Then Joe, the sales manager, proceeded to tell me their offer for the trade, $20,000! I told him that was ridiculous and he’s not being fair. I told him just down the street I was offered $24,000. He said go down there and get a car, knowing damn well he had me because I drove all the way up for a particular car. He then decided he’d give me $20,500. I was very close to leaving because Francisco led me to think they would be fair and “Joe” was unfair and very rude. I brought extra rims and tires for my truck and asked them if I could store them in there garage while I got a hotel room ($125) and that I’d be back in the morning to drive the car and make a decision. I show up at opening and decide to buy the car and get the windows tinted. They said they’d have me out the door by 11am. During the time I waited I heard Joe in the background say derogatory statements about me on several occasions. I waited all day in the dealership and my car came back at closing and the car had not been detailed yet. A salesman had to take me to the hotel for another night ($125). I called them at opening to come pick me up and they came a hour and half later. I wait at the dealership another 3 hours and I finally left. I received a survey via email and gave them poor reviews and my salesman asked if I’d retake it because “all” the questions reflect on him, 100%. I asked to speak to Ray to see if this was true and Ray eventually got back to me and said it is 100% true. So I retook the survey and added some good ratings. Then I called FCA, the mother company to Dodge and ask them if I was lied to, and they said yes. Ray boldfaced lies to me! Shame on you Ray and your sales manager!!! Greedy little liars!!! Because of the troubles I went through Ray’s gave me $125 in BP gas cards, which there are no BP stations where I live. $125??? I had to get another hotel room on my way back home because I spent so long waiting for the car. How much profit was made from this trade and sale??? You completely hosed me Ray and you’re sitting there with a huge evil smirk. It is unfortunate that Connor, my salesman who was a very nice young man, works for you because he deserves to work at a much more reputable establishment and I hope he realizes he needs to move on. I’m a supervisor in my field, and I would have fired Joe and Francisco on the spot. If I was above Ray, he’d be fired with disciplinary action. More
by Ridiculous
Employees Worked With
Other Employees :
Ray the owner and Joe the manager, Justin Sasman, Chris Acker, Josh Kiscellus
November 30, 2018
Outstanding Jeremy R was great to work with. Knowledgeable and explained all the Vehicle options for the Renegade. Very pleasant, friendly and helpful. The whol Jeremy R was great to work with. Knowledgeable and explained all the Vehicle options for the Renegade. Very pleasant, friendly and helpful. The whole staff at Ray Chrysler Jeep has been great. More
by Julie
November 19, 2018
Seamless Service I was pleasantly surprised that the entie process (purchase of new & trade-in of old car) was so seamless from start to finish. No hidden surprises. I was pleasantly surprised that the entie process (purchase of new & trade-in of old car) was so seamless from start to finish. No hidden surprises. Justin Sasman was instrumental in helping me purchase my dream car. He knew his stuff & was patient with listening to what I was looking for. More
by JoB.
Employees Worked With
Justin Sasman
November 01, 2018
Hassle free Came in for service. While waiting spoke to justin about a previous purchase. Went over some numbers to get into a new grand cherokee and came home wi Came in for service. While waiting spoke to justin about a previous purchase. Went over some numbers to get into a new grand cherokee and came home with one. Straight forward service. More
by Speeddemon0128
Employees Worked With
Al Stoll , Justin Sasman
October 31, 2018
Awesome Car Buying Experience Car buying experience was very easy and quick with Connor. He was very helpful and personable in showing us the vehicle we were interested in and also Car buying experience was very easy and quick with Connor. He was very helpful and personable in showing us the vehicle we were interested in and also delivering it at our doorstep. Overall experience was great and we enjoyed. I would recommend this dealer. More
by Amal
Employees Worked With
Connor Williams
October 30, 2018
Great Dealership Ashley was great to deal with. Process was simple and pretty quick. Would consider Ray again if in the market for another car down the road. Ashley was great to deal with. Process was simple and pretty quick. Would consider Ray again if in the market for another car down the road. More
by Mjslou
Employees Worked With
October 29, 2018
Best customer service Hands down easily one of the best experience I’ve had inside a dealership. Let alone with customer service and sourcing the perfect car with the perfe Hands down easily one of the best experience I’ve had inside a dealership. Let alone with customer service and sourcing the perfect car with the perfect look for myself. More
by Sensorialtoe
October 24, 2018
Terrific salesman great service Our salesman Justin Sasman worked very hard at placing our family in a clean,safe and dependable vehicle with in our budget the whole experience at Our salesman Justin Sasman worked very hard at placing our family in a clean,safe and dependable vehicle with in our budget the whole experience at Ray Chrysler Dodge and Jeep was a wonderful experience I recommend if you're looking to buy a vehicle go and see them More
by H.A.Ehredt
October 21, 2018
Friendly Connor was very helpful and knowledgeable. I did not feel rushed. Even get one free oil change. I would go back for my next car. Connor was very helpful and knowledgeable. I did not feel rushed. Even get one free oil change. I would go back for my next car. More
by GaryMyron
Employees Worked With
Connor Williams
October 10, 2018
Excellent experience all around! I was in the market for a 2018 Jeep Grand Cherokee and came to this location after having a bad experience at the Jeep dealer in Gurnee. Jaleel immedi I was in the market for a 2018 Jeep Grand Cherokee and came to this location after having a bad experience at the Jeep dealer in Gurnee. Jaleel immediately greeted us and went above and beyond to make sure the process was easy and smooth. He answered every question I had and made sure I was 100% happy with everything before we signed. Dan was also extremely nice and helpful with explaining my different options for financing and also made sure I was 100% satisfied. They’ve gained a customer for life, my fiancé will be purchasing her Jeep here next year! Thank you Jaleel and Dan! More
by braz989
