Ray Laks Honda

We test drove a used vehicle and was told the vehicle had 2 keys. we put a deposit down on the vehicle that day. Came back about a week later to finalize the purchase of the vehicle and was only given 1 key. 2 keys. we put a deposit down on the vehicle that day. Came back about a week later to finalize the purchase of the vehicle and was only given 1 key. When we asked about the second key, we were told by the salesman he could not find it, and he told us to give him a week. When my wife called hm a week later he said he could not find it and that he would order one. I owed them some paperwork on my trade and when I emailed the salesperson, I never got a reply. In that email I also asked the status of the second key. My wife additionally called the salesperson twice just to find out the status of the second key. Wanted to know if it was ever ordered and when to expect it. We have heard NOTHING since the wee we purchased the vehicle. We just would like to know if the second key was actually ordered, however, we have been ghosted by our salesman for over a week. It seems once we took ownership of the vehicle they do not care about you. More

Had catastrophic engine failure and they denied coverage saying lack of lubricant. How stupid do they think I am. Very rude workers. Probably never buy another Honda. saying lack of lubricant. How stupid do they think I am. Very rude workers. Probably never buy another Honda. More

Went into the service department and felt like an outcast. I'll go somewhere else outcast. I'll go somewhere else More

Salesperson Ms Brilynn Soulvie was very helpful easy to deal with very professional no pressure deal with very professional no pressure More

I have been taken care of very quickly and efficiently. They were very nice and able to reach out to Honda for my transmission failure on my new car They were very nice and able to reach out to Honda for my transmission failure on my new car More

Very helpful, go out of their way to help with the experience. Friendly personalities also helps. experience. Friendly personalities also helps. More

Prompt , courteous. Reliable , professional service. Clean comfortable waiting area with refreshment options. Service you can trust. Reliable , professional service. Clean comfortable waiting area with refreshment options. Service you can trust. More

Experience was out starting always very pleasant have been a customer for years and will continue been a customer for years and will continue More

Professional, courteous, take time to explain things or answer any questions you have. Service completed in a timely manner. answer any questions you have. Service completed in a timely manner. More

Good service no complaints. Jim did very well. Is it necessary to have a 15 word minimum on this survey? Jim did very well. Is it necessary to have a 15 word minimum on this survey? More