Ray Laks Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ray Laks Honda:
After a significant amount of time spent on test drives, surfing manufacturer's webpages, and reading magazine reviews, my wife and I decided on a Honda Fit Sport for our next family car. We tested our first Fit at Ray Laks Honda. During the test drive I asked the sales associate if they were dealing at MSRP on the Fit model - he said "yes". After going through the legwork of checking other dealerships (some were charging a premium, others were not...none had a Fit Sport in stock in a color of our choosing), we came back to Ray Laks a few days later to settle on a Black Fit Sport that had just rolled off the truck. After checking the car over, we proceeded to the showroom to talk money. Magically, a premium of $895 was added to the price of the car! When I told the sales associate that I had verbal confirmation of dealing at MSRP, she checked with the sales manager. She returned with a sales worksheet (along with an intransigent attitude...) that supposedly showed how my family and I had sat down with the sales associate a few days earlier and I was very clearly notified of the "environmental package" thereby justifying the added cost. I then explained to her that she had the wrong person by pointing out the customer's name at the top of the sheet (close in spelling to my name, but not mine...) and asked for them to honor the MSRP as discussed. I offered to purchase the car at that time for MSRP, however the sales manager wasn't moving from his premium.

Sadly, I didn't expect these showroom antics from a Honda retailer. We were ready to make the jump from German (VW & BMW) to Honda, but this experience has left a sour taste for the brand. I don't think you'll see us in a Honda dealership in the future...

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Ray Laks Honda:
Based on the other reviews, they have apparently gotten their act together. They are the BEST Honda dealer I have ever been to. The fix it right the first time @ a decent price. Had a pricing issue once & they resolved to my satisfaction. Highly recommended & especially recommend Zach in service!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ray Laks Honda:
They do not trust their customers here at all. You better make sure you can demonstrate your problem or they won't even look at your car. I have had something lose roling back and forth in the driver's door for three years now because the mechanics claim they cannot hear it. Of course, nobody bothered opening the door panel and looking inside.<br><br>If you have an extended warranty, make sure you check with Honda directly whether a part is or is not covered - the dealership will not tell you.<br><br>Today, I had another bad experience. My calliper broke and I needed it fixed. But it is covered by the warranty and the work has to be done by a dealer. Therefore, my favorite repair shop could not do the work. I made an appointment a week ago. Today I dropped the car off. When nobody called by 3 PM, I called them. They did not even touch it! And they told me I did not have an appointment scheduled. I will be lucky if they look at it tomorrow. If I did not call, they would probably call me in a week or so. I spoke to a manager and his manager, with no resolution.<br><br>If you can, go somewhere else.

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