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Ray Seraphin Ford
Rockville, CT
50 Reviews
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Ray Seraphin Ford Inc team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Ray Seraphin Ford Inc goes above and beyond the average dealership to provide Connecticut drivers with a modernly efficient, classically enjoyable experience. Whether you're from Vernon Rockville looking to find a new Ford model, or you're looking to get your vehicle serviced, the Ray Seraphin Ford Inc team can help!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 50 reviews
February 18, 2026
Had an 8 o’clock appointment for an oil change and it took two hours and 20 minutes to get the job done. Don’t understand why it took so long when you have a appointment? took two hours and 20 minutes to get the job done. Don’t understand why it took so long when you have a appointment? More
by Srhelectric
Verified CustomerEmployees Worked With
February 15, 2026
Long time customer. Always treated with respect from person answering the phone to the whole Service Dept. they are the best! Always treated with respect from person answering the phone to the whole Service Dept. they are the best! More
by Brad.sylvester
Employees Worked With
Gentleman with a hoarse voice.
February 15, 2026
Long time customer. Always treated with respect from person answering the phone to the whole Service Dept. they are the best! Always treated with respect from person answering the phone to the whole Service Dept. they are the best! More
by Brad.sylvester
Employees Worked With
Gentleman with a hoarse voice.
February 03, 2026
There was a terrible lack of communication! ! Our truck was there for 3 days. We had to do all the communication to find out what was going on the entire time. Then the recall was only half ! Our truck was there for 3 days. We had to do all the communication to find out what was going on the entire time. Then the recall was only half done. Had to come back for another appointment a week later for another 2 days!! Little did anyone care that we needed our truck. It’s obvious to us that if your vehicle comes in for a recall it’s the last thing worked on. Again communicate it’s good to know !! Due to many issues with this visit we won’t be back. Consideration for a Ford customer is lacking. . . . I’m sure Ford would love to hear about the treatment we received. Then again. Will they care? More
by ssaunders8andme
Employees Worked With
January 31, 2026
We are a very long-standing customer of Ray Sheriff and Ford. We have bought many cars from the dealer. We have all of our cars service there. They are wonderful. And we really appreciate the long-term rel Ford. We have bought many cars from the dealer. We have all of our cars service there. They are wonderful. And we really appreciate the long-term relationship. Ryan is an excellent mechanic. Carla and her team were very, very helpful and diagnosing the problem and coming to a solution. Thank you. More
by Brad.sylvester
January 31, 2026
Bought. A 2024 ranger , my experience with dealership has been good. At 82 years old I don't put many miles on. A 2024 ranger , my experience with dealership has been good. At 82 years old I don't put many miles on. More
by JAMESBALDWIN1944
January 31, 2026
Very professional, attentive and on time. We booked an appointment. I arrived on time and they took my car right in. It's nice to have customer service back in full force at some places of bu We booked an appointment. I arrived on time and they took my car right in. It's nice to have customer service back in full force at some places of business! More
by karen.johnson
January 31, 2026
Very thorough but expensive I appreciate the attention and thoroughness inspecting the vehicle. I appreciate the attention and thoroughness of inspecting the vehicle. Hopefully all is well now. and thoroughness inspecting the vehicle. I appreciate the attention and thoroughness of inspecting the vehicle. Hopefully all is well now. More
by djbidwell27
October 11, 2025
This is the second vehicle I purchased from this dealer. I like the old school approach they take in selling a truck. No xx, just good information and service. I like the old school approach they take in selling a truck. No xx, just good information and service. More
by lboudreau1156
Employees Worked With
Ray
