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Regal Kia Lakeland
Lakeland, FL
4,306 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,306 reviews
July 24, 2017
Situation taken care of We had some issues that were resolved. We had a manager contact us (I think my husband said his name was Tony) who was very nice and apologetic and he We had some issues that were resolved. We had a manager contact us (I think my husband said his name was Tony) who was very nice and apologetic and helped us resolve our situation. Thank you, Tony. More
by Jamee
Employees Worked With
Tony (Manager)
Helpful July 22, 2017
New Kia Exceptional dealership!! And I know why my salesman has been salesman of the year for so many years! Fantastic and very pleasant personality. Greg Sc Exceptional dealership!! And I know why my salesman has been salesman of the year for so many years! Fantastic and very pleasant personality. Greg Schmidt is a great person. If you need a new car this is the place to get it. And Greg is the man to see!! More
by S.lundquist
Employees Worked With
July 21, 2017
Great buying experience Worked with Greg Schmidt and Deon Box on our purchase of a 2017 Optima. They were great to deal with, made us feel very comfortable throughout the buy Worked with Greg Schmidt and Deon Box on our purchase of a 2017 Optima. They were great to deal with, made us feel very comfortable throughout the buying process. Thanks again!! More
by markydoo
July 20, 2017
Greg made my car shopping experience wonderful and easy. I love my KIA Optima, Greg asked me what I wanted and he found it for me. He made it so easy. Thank you for a wonderful experience. I love my KIA Optima, Greg asked me what I wanted and he found it for me. He made it so easy. Thank you for a wonderful experience. More
by Shelly Buchelt
Employees Worked With
July 15, 2017
Love my Kia soul !! Love my Kia soul !! Second car that we have bought from Greg! The service is fantastic everyone super nice! Only bad thing just a little long in the Love my Kia soul !! Second car that we have bought from Greg! The service is fantastic everyone super nice! Only bad thing just a little long in the negotiation bottom line payment! More
by Piche,Donna 0726
July 13, 2017
Apparently clueless employees I was searching for a used Pontiac Solstice a month ago, and this dealership had a low mileage example offered on their used car lot website. I called I was searching for a used Pontiac Solstice a month ago, and this dealership had a low mileage example offered on their used car lot website. I called and talked to a sales person who assured me the car was available and that I should come and take a look. Since it was late in the day and I live about an hour and a half from the dealer, I told them I would call back in the morning and set something up. The next morning I did just that. I called, talked to two different people and was assured the car was there and that I should head their way. An hour and a half later, I arrived at the used car section of the dealership and was immediately greated by a salesman. I told him I was there to look at the Solstice. His response was that the car wasn't there. When I asked where it was, he told me it was in the service dept getting prepped for sale. I said I would like to see it, since I had just invested a fair amount of time getting there. He took me back to the very back 40 of the dealership, where the forlorn car was literally sitting in the weeds. Saying the car was a mess is an understatement. The hood was jammed open and didn't appear to close. The top, which was in poor condition, was partially up and partially down, and the exterior was basically filthy. The interior looked and smelled like someone had been living, and maybe dying, in it. If Hoarders could visit an automobile instead of a car, this would be the one. Needless to say, I wasn't happy. They were asking $9,999 for this car, which is top buck, and it looked ready for the junkyard. Without completely loosing my cool, I informed the salesman to call me when the car was actually ready to sell, and maybe we would talk, but I didn't hold out much hope. A few days later, I got a message that the car had been sold, most likely to a wholesaler for a xxxx of a lot less than 10 grand. Won't be going out of my way to go back to this place. More
by greatscott73
Employees Worked With
The names have been left out to protect the guilty
July 09, 2017
Great experience Regal Kia is where to go for a car! They have the best customer service team & salesman to get you the help & car you want and at a price you can't be Regal Kia is where to go for a car! They have the best customer service team & salesman to get you the help & car you want and at a price you can't beat. Thanks Regal Kia ! More
by LizmarieM94
Employees Worked With
July 08, 2017
A very pleasant car buying experience. I was helping my mother-in-law find the Kia Soul she wanted. We used the Costco Program and the dealership participating was in Lakeland and we were i I was helping my mother-in-law find the Kia Soul she wanted. We used the Costco Program and the dealership participating was in Lakeland and we were in Orlando. I contacted Greg and we were able to set up most everything By phone. He helped find the exact car she desired and had everything ready when we arrived. Greg made the car buying experience a good one. Thanks More
by ger123
Employees Worked With
July 08, 2017
Didn't expect to buy today. Eddie Banks was a great sales rep. We just started our search for a new ride and he made the purchase so easy and quick, we really didn't expect to bu Eddie Banks was a great sales rep. We just started our search for a new ride and he made the purchase so easy and quick, we really didn't expect to buy a vehicle in one day. He listened to what we wanted, showed us a beautiful Sorento and he made us feel very comfortable with the purchase. More
by HappyBuyer
Employees Worked With
Eddie Banks
July 05, 2017
Misrepresentation 2014 I leased a new 2014 Kia Hybrid from Regal to which the entire transaction and Sales Manager Erik Koffler completed fairly, legally and ethically. 2014 I leased a new 2014 Kia Hybrid from Regal to which the entire transaction and Sales Manager Erik Koffler completed fairly, legally and ethically. On May 29, 2017 after several calls from Regal with attempts to get me to trade my vehicle in, I advised I may pay off the 2014 Optima and keep it. I then received several correspondences in the mail and phone from Regal with offers of waiving excessive mileage and wear and tear if I leased a new 2017 Kia from them. I brought all documentation to Regal to weigh out best options and dealt with the Regal Sales Agent Lyndsay Baker to which we spent almost 7 hrs going over all the options available and the details. During this time she continued to push the leasing us a new 2017 Optima guarantee us there would be no additional fees 2014 Lease Trade, stated that Regal grounded it and they would waive all fees applicable with the 2017 new lease in place. On June 16th I received a call from Kia finance stating I did not turn the unit in, I advised her of all details and Regal to which I also contact Lyndsay with concerns and at no time did Lyndsay advise this was not the agreement. In fact I contacted her 2 more times to which she never denied or disagreed this was not the agreement. I have now received an invoice from Kia for $1536.80 to which Regal refuses to pay and denies ever agreeing to waiving additional mileage. I am a business owner and walked in with 20K with intent to pay off the 2014 Kia and was given the bate and switch. Today, I attempted to speak with the Manager, Mike Galloway to which was only patronized and belittled and advised I was responsible for the $1536.80 in fees and refuses to take any responsibility to the Regal Agent misrepresented to gain a sale. Complete and utter disgust with such unethical sales practices and refusal to work with their mistake. Beware of their fake, unlawful and unethical upsell tactics that Management codones, and forces you to go legal for any resolution. More
by HFREDE3424
Employees Worked With
Mike Galloway, Lyndsay Baker
