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2,576 Reviews of Regal Kia Lakeland - Service Center
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May 06, 2024
This has to be the most incompetent dealership I have ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife g ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife gets there, when someone drove my wifes car upfront, the check engine came back on. Apparently, they only cleared the check engine light and said if it comes back on, they would look at it again. That makes ZERO sense. You mean to tell me that anyone who shows up with a check engine light, you merely shut it off and send them on their way? Monday (April 29th 2024) I spoke with Genesis, and she gave me an update saying Kia has authorized the warranty repairs. Tuesday (April 30th 2024) I was told by Johnathan that Kia has NOT yet approved the warranty repairs. At this point, I'm beyond upset, so I called Kia customer service and asked what was holding this up. Kia customer service explained that Regal Kia never submitted any request for warranty repairs. I am grateful for the rental, but the fact that literally nobody on the service side at Regal Kia knows what is going on with my wife's car isn't how business should be conducted. Also, it is costing you money for the rental. You are literally wasting money. Lastly, how is it when I called Kia customer service today, they asked me if I knew my wife's car had an open recall, I told them I didn't know. Regal has had my wife's car for over a week, and I have talked to four people on the service side of Regal Kia, and nobody there thinks to tell me about the open recall? I've personally been lied to numerous times, this will be the last time we ever go here. More
by allanweiss24
Helpful May 06, 2024
Need wash the car and value the cars dont have any with employees. The server was fast employees. The server was fast More
by coliver863
Verified CustomerMay 04, 2024
Great selection of used vehicles, staff was friendly and answered every question we had! Overall a great buying experience at Regal Kia in Lakeland. answered every question we had! Overall a great buying experience at Regal Kia in Lakeland. More
by mike
May 03, 2024
I was charged $500 more stating regal care on my final invoice than I was promised negotiated price that was included everything. I was handed invoice next day . When I complained about it to manager he l invoice than I was promised negotiated price that was included everything. I was handed invoice next day . When I complained about it to manager he laughed and seems like he don’t care and let me get out his office. More
by binitabenbhupen98
May 03, 2024
Bad experience. they used the wrong viscosity oil.i had to make a return trip at my expense to correct their. Mistake they used the wrong viscosity oil.i had to make a return trip at my expense to correct their. Mistake More
by pjalbrecht63
Employees Worked With
May 02, 2024
Service was as expected. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. More
by rshinkle50
Employees Worked With
May 01, 2024
Service department appointments are punctual. Employees, are reliable and helpful. Work performed is most thorough and complete maintenance and repairs . Thank you regal Kia for your most excelle Employees, are reliable and helpful. Work performed is most thorough and complete maintenance and repairs . Thank you regal Kia for your most excellent service More
by RBERENDSEN
May 01, 2024
Need new seating in service waiting room, chairs very old and falling apart dirty okd and falling apart dirty okd More
by wbrowne913
Employees Worked With
May 01, 2024
Excellent very efficient service, courteous staff understood my concern, kept me informed at all time of my vehicle service. understood my concern, kept me informed at all time of my vehicle service. More
by adrianapatri
Employees Worked With
April 30, 2024
Sal, Chris and Orlando Lopez went above and beyond to make my car buying experience memorable. I have been purchasing vehicles from Regal for almost 20 years, myself, my family and my friends have all go make my car buying experience memorable. I have been purchasing vehicles from Regal for almost 20 years, myself, my family and my friends have all gone to Regal Automotive Group. Each and every time they go above and beyond to ensure that I am truly satisfied with the whole process, whether it is service, sales or just in need of a question answered their whole team will make sure you are taken care of just like family. Thank you, Sal! When everyone else says no, SAL SAYS YES!! More
by fjapple
Employees Worked With
Sal Campisi, Chris and Olando, Greg
