Genesis Cruz

It was nice and clean. ..very helpful..you guys have really good service I wouldn't mind recommending to place to others ..very helpful..you guys have really good service I wouldn't mind recommending to place to others More

by Angel Verified Customer Verified Customer

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I came in to get my Kia serviced for its 30,000 mile maintenance and spoke with Jeremy about how I needed my 30,000 mile maint done and he told me that his service guys leave at 5pm so I would need to l maintenance and spoke with Jeremy about how I needed my 30,000 mile maint done and he told me that his service guys leave at 5pm so I would need to leave my car overnight so they can do what is needed in the morning. That was no problem so I left my vehicle at the dealership. The next day around 11am I came to the dealership to see how things were going and went to the service bay where they were working on my car. I asked the guy if he saw anything that needed attention from the 30,000 mile maint and he told me they were only told to do a routine oil change and no one told them to do a 30,000 mile maint routine. I was shocked that Jeremy didn’t advise anyone what was needed to be done. When they went to ask Jeremy about this he was not at work that day so the manager advised them to take car back to do what was needed. He went over the price for me on this which is $699 and I told him yes I am good with that cause that is the same price Jeremy told me the day before. They made it right for me which is why I am giving the dealership a 5 star rating but the advisor Jeremy a 1 star cause he made it very clear that he was not listening to a single word I said that day and since it was the end of the day it shows he was only thinking about getting off and going home. For me that is a serious problem cause it reflects that Jeremy is only there for a paycheck. Now on another note the representative who I would love to give EXCELLENT recognition to is Genesis. This woman really takes the time to listen to you about the concerns you have for your car and will go the extra mile to make sure to get the answers you are seeking about your car. Never once did she get aggravated with me about all my many questions and each and every time she took the time to go ask and inquire the service team about my questions. The exceptional and respectful professionalism that she exhibits is truly outstanding and deserves to be acknowledged. I have had her as my rep before and also experienced a great interaction with her at that time as well. She took care of the mess Jeremy left and for that I am truly grateful. It’s sad on Jeremy’s part cause I even told him about my bad experience with Dyer Kia in Lake Wales and he mirrored that same experience but I will not fault Regal Kia for one representative cause they made it right that next morning. I will still use Regal Kia for my services and I will always want Genesis for my representative. Thank you Genesis for being a wonderful example of what a caring service provider should be. And thank you Regal Kia for making things right. More

by N.REYNOLDS20151 Verified Customer Verified Customer

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Long wait, little communication, and don’t inform you when your vehicle is ready. Will leave you sitting until you ask. when your vehicle is ready. Will leave you sitting until you ask. More

by emily Verified Customer Verified Customer

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Genesis was amazing and very friendly. My service was done quickly and I liked that I didn't spend all day waiting for my vehicle. My service was done quickly and I liked that I didn't spend all day waiting for my vehicle. More

by sarchie Verified Customer Verified Customer

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Jonathan Benitez is a great and excelent employee. He is a great asset at Kia Company. He is a great asset at Kia Company. More

by acevedo1176 Verified Customer Verified Customer

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Great service and follow up with what I needed done. And I got my car back in a timely manner And I got my car back in a timely manner More

by kathryn.koch Verified Customer Verified Customer

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Genesis and Jorge worked to get our situation resolved in a timely professional manner. No stressful back and forth. They kept their WORD which is most important to us and the body shop did an excellent job a timely professional manner. No stressful back and forth. They kept their WORD which is most important to us and the body shop did an excellent job in repairing our car. More

by BDSTILLS Verified Customer Verified Customer

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88$ for an oil change? I almost fell over when presented with bill. Oil change Not for a truck or large SUV but for an old Kia soul also not expensive oil used. Own a large I almost fell over when presented with bill. Oil change Not for a truck or large SUV but for an old Kia soul also not expensive oil used. Own a large RV also & have never paid the price per oil change that Regal Kia is charging Needless to say I can assure you that I will Never have my oil changed at Regal Kia again! More

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The service department is great at regal Kia. Great experience every time I go there Great experience every time I go there More

by tazruleszat Verified Customer Verified Customer

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Good service and customer service. The pleasant waiting room you can find coffee, water and snacks. The pleasant waiting room you can find coffee, water and snacks. More

by enid75colon@icloud.com Verified Customer Verified Customer

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