Love the service - I buy my Honda's from this dealer because of their excellent service department, the best in the area. They tell you exactly what they will be doing, no BS, just the facts! And they do it!
I came in with an engine warning light on. They were up front that there would be a charge just to diagnose the problem. Diagnosis was that the problem was nothing more than a loose gas cap. Problem solved. They threw in an extra with my damaged bumper by getting parts temporarily in place until I could get to a body shop. They then recommended a body shop whose estimate to do the work on the bumper was close to half that of another shop I had gone to. And of course they gave me a lift to and from work. I did have to ask for creamer for the coffee, but even that was responded to quickly and effeciently
Loving the new service department! I scheduled online (yay!) drove my car into the garage and parked. Shuttle drive me home 10 minutes after I arrived. When picking up it took even less time! Your service techs are friendly and professional and super fast! Thanks!
Service people were right on top of everything,very pleasant. 2 1\2 hours seems long for oil change and putting on 4 snow tires computer up date.My pet peeve is I had to sit in that little room next to the kids room in order to gets away from the TV. You have two parts to the new waiting room, can't one side be a TV free area? A gentleman joined me in the little room for the same reason. I would have enjoyed the fireplace to read. In front of!!
Thank you for the feedback. We apologize for the long wait. I will look into the cause of this to prevent future waiting issues. Also feel free to take advantage of our free valet service where we will pick up you vehicle, service it and return it to you for free so you don't have to wait. If you do use our waiting room again and wish to sit in front of the fireplace and read our receptionist will be more than happy to mute or turn off the tv for you. Please give us a call if you have any other questions or concerns.