I bought my Hondas at another dealership in the past. I work FT in Albany. I could not believe that Rensselaer Honda would pick up and deliver for service. This was a major factor in dealing with this dealership. Prompt and Courteous service!
Routine visit for my Honda. Free inspection and rensselaer Honda did everything that needed to be done in a very timely manner. She said 45 minutes and I was out in 40. Service waiting room is wonderful with a huge tv and plenty of magazines and coffee for you and they even provide snacks. I had a banana. What more could you ask for. Bravo!
Our salesperson, Mike Horn, zoned in on exactly what we were needing and we wound up purchasing the first car he showed us. Car shopping is a big headache waiting to happen but Mike was not high pressured and truly went the mile to make this work for us. When we came to pick up the car, Ellen showed us (my husband and me) around the car and even got our phones connected for us. She never made us feel that our rediculous questions were anything but reasonable. She is friendly and humorous and very knowledgeable. About 3 years ago we purchased our first new Honda here and that is why we came back. We are treated respectfully - no high pressure. Any experiences I had with the service department were excellent.
Last time I visited, months ago, one of the service team noticed a problem with one of my car's windows that I'd never seen. The car was nearing the end of warranty, so Kathy ordered the part immediately and scheduled installation for my next visit. Yesterday, I stopped in for a state inspection and got my window repaired, free of charge. I truly appreciate the attention to detail, thoughtfulness, and honesty.
I was immediately helped by a service center representative and they made appropriate recommendations about what services my car needed. Cathy was the name of representative who helped me and she was extremely pleasant making for a seamless experience. Thanks again.
excellent experience. Everything was prepared ahead of time and was complete. Ellen explained everything about the vehicle. I have worked with Phil in the past and look forward to working with him again.