610 Reviews of Riata Ford - Service Center
I was quoted 2 times $85 for an oil change on the phone and in-person when I dropped my car off. The lady at the front desk even wrote $85 down on the worksheet invoice. Came to pick my car up and I was ch and in-person when I dropped my car off. The lady at the front desk even wrote $85 down on the worksheet invoice. Came to pick my car up and I was charged $153 even after they seen that I was quoted $85 I was still force to pay $153 because they stated that the $153 was already in the system and they couldn’t change it! I’ve brought 3 cars from Riata Ford the past 5 years and took all my cars there for service but that was the worst experience I’ve ever been in at this location. And they didn’t even do anything to accommodate their mistake but to force me to pay the $153!!! More
Very consistent and personable sales and service departments. I will continue you highly recommended Riata Ford. departments. I will continue you highly recommended Riata Ford. More
Duke was amazing customer service was amazing everything and everyone was amazing. Even took a picture right before pulling off in my new car!!! 10/10 HIGHLY RECOMMEND and everyone was amazing. Even took a picture right before pulling off in my new car!!! 10/10 HIGHLY RECOMMEND More
Nicole Vasquez was amazing! She went above and beyond to help me and my husband with our truck service. She was very professional and understanding to our service needs. Nicole She went above and beyond to help me and my husband with our truck service. She was very professional and understanding to our service needs. Nicole ran several tire quotes for us and explain everything in detail. We are so happy with our new tires. We live about an hour away and don't mind driving because if the exceptional service we receive at Riata. Riata Ford has been and will always be the only dealership for our buying and service needs. Thank you! More
Sales person AJ was excellent. But the truck was not inspected. The exterior tlight does not work. STOP, turn or a break lights does not work. But the truck was not inspected. The exterior tlight does not work. STOP, turn or a break lights does not work. More
They fixed my problem, only took 5 different dealerships and 8 trips before my Heros over at Riata Ford finally fixed my issues that been plaguing me for two years. Other dealerships just cleared the fault and 8 trips before my Heros over at Riata Ford finally fixed my issues that been plaguing me for two years. Other dealerships just cleared the fault codes and called it good, my Hero's didn't give up, worked with me, provided me with a rental that I'm entitled to, but other dealers made excuses and didn't honor. Speedy repairs, good communication all around and an understanding on how to turn something negative into a positive experience. I know where I'll buy my next vehicle without doubt. Then we'll see if the sales department is as good as the service department. More