Rich Ford

Good Dealership- Knowledgeable staff, worked will with everyone. No problems - vehicle was ordered to my specifications and delivery was right on time. Finance was q Knowledgeable staff, worked will with everyone. No problems - vehicle was ordered to my specifications and delivery was right on time. Finance was quick and well explained to me. More

Awesome Company This is my third car we have purchased and my husband and I have purchased 2 other vehicles all from Stanly Bird at Rich Ford he has been our go to gu This is my third car we have purchased and my husband and I have purchased 2 other vehicles all from Stanly Bird at Rich Ford he has been our go to guy for years we always feel welcomed and comfortable at Rich Ford all employees treat us good Stanly your the man thank you for always taking care of us More

Ford Explorer I told my saleman, James Orona, Jr, exactly what I wanted and he got everything I asked for. I couldn't be happier with my car or salesman. James wa I told my saleman, James Orona, Jr, exactly what I wanted and he got everything I asked for. I couldn't be happier with my car or salesman. James was alway pleasant on the phone and quick to answer any question I may have. More

Scheduled maintenance The service agent was courteous and professional. Work completed in less than an hour. Waited and had lunch in cafe and food was outstanding. Great The service agent was courteous and professional. Work completed in less than an hour. Waited and had lunch in cafe and food was outstanding. Great job More

Great purchase Had the greatest buying experience ever. Would recommend this dealership to everyone. Going to purchase another car from here in the future for my wif Had the greatest buying experience ever. Would recommend this dealership to everyone. Going to purchase another car from here in the future for my wife and kids. More

Worst service department ever. I am so upset with Rich Ford service I bought a 2019 Ranger of their showroom floor on March 2 with a minor problem, the rearview mirror is broken. A I am so upset with Rich Ford service I bought a 2019 Ranger of their showroom floor on March 2 with a minor problem, the rearview mirror is broken. After 26 days they scheduled a repair date for me. I dropped the truck off and had to get rides from friends and family only to have them call me and say they didn't have the parts. A rearview mirror, 26 days, countless phone calls and one overnight drop off with a loaner car and they couldn't call me the day before and tell me there were no parts. I have never dealt with this level of incompetence. Don't go to Rich Ford! More

it worked out in the end After spending several hours talking with the customer representative, I thought we would have to leave. But truthfully, in the end it worked out and After spending several hours talking with the customer representative, I thought we would have to leave. But truthfully, in the end it worked out and we received the deal we wanted. They were very generous with the trade in, and so ultimately we (my husband and I) have no complaints. Just wish that it wouldn't take so long. More

Lied to us We contacted this dealership looking for a new Ranger several days ago, letting them know we were about 40 minutes away. We were contacted by the mana We contacted this dealership looking for a new Ranger several days ago, letting them know we were about 40 minutes away. We were contacted by the manager several times that they had 2 4x2 type of Rangers. And that we could test drive. We made an appointment for a couple of days later. We were contacted by text and email, verifying that we were still coming. Two hours before our appointment, the Manger asked if we were coming. We said yes. Showed up exactly in time. We were walked inside, and told the manager would be right out. Well we stood around, then noticed our name on the board...but with a salesman. I had a gut feeling something was up...cause Ford has managers take over almost immediately. No problem, the salesman was great, helpful...but said Ranger? Tried to show us a Lariat! Then he went to “find” the Rangers. Not a one On the lot, doesn’t even know when one is coming! I am so furious that Manager deliberately lied! Doubly angry that he threw his salesman under the bus to deal with us extremely pissed customers. Manager is a coward! I was so angry, we decided that Ford was not worth our business. Well, lots of dealerships on Lomas. So we stopped by VW. I’m seriously considering a Tiguan now. Was never on my radar. More

Great deal from a great car dealer! I can't say enough about Rich Ford and the great service my wife and I received when purchasing our 2018 Ford Focus. This is the second vehicle we pu I can't say enough about Rich Ford and the great service my wife and I received when purchasing our 2018 Ford Focus. This is the second vehicle we purchased from Rich Ford, we purchased a 2017 Ford F150 and we were so pleased with the great deal and great service that we received that we decided to purchase our second vehicle from them. Our sales associate and his manager we're both very polite and professional during the whole process and gave us the best possible deal we could ever expect to get from any other dealership and assured us that this service would continue long after the purchase of this vehicle. More

F-150 It was "AMAZING "!! The Rich Ford Edgewood Team was unbelievable From CJ, Mike and Brandon they made are experience Amazing!! We couldn't be more happ It was "AMAZING "!! The Rich Ford Edgewood Team was unbelievable From CJ, Mike and Brandon they made are experience Amazing!! We couldn't be more happy with are Nee F-150 Super Crew Fx4!! Thank you all!! More