Richard Lucas Chevrolet - Service Center
Woodbridge Township, NJ
49 Reviews of Richard Lucas Chevrolet - Service Center
Just Horrible Absolute worse service department I've had to deal with. To your face, they are fine for the most part. The actual work, failure. Our SUV had a ban Absolute worse service department I've had to deal with. To your face, they are fine for the most part. The actual work, failure. Our SUV had a banging noise, sounded like somewhere in the front end suspension. Asked them to look into it, charged all kinds of money, said the noise was gone. Next day, noise is still there. Had the oil changed, figure it's a dealership, how can they screw that up? A dealership typically does a multi point inspection of the vehicle during an oil change. Car was using up oil like crazy afterwards. A couple of weeks later, take it back to them, they say the air filter was never changed and that caused oil to get sucked up, leading to a major costly repair. They didn't want to help cover any of the repair costs and simply stated sometimes the guys miss a few things. Then the piston holding up the hood stopped working. Wouldn't hold up the hood no more. Had them replace it. Not 1 month after that, busted again. We had a tire go flat. I put the spare on and cranked up the cable holding the spare. The tire place my wife used said they couldn't get the cable back down to put the spare back up. Took it to the dealership a couple of days later to look at while one of the other repairs was happening. They wanted to charge me over $300 to change out the whole cranking system and gave me some BS excuse why they couldn't do it otherwise. I told them not to do it. Looked at it myself. Took me 5 seconds to get it back down, no tools needed. When making an appointment with them for one of the repairs, I stated I would drop of the car the night before. Left the key in drop off slot. Figure I would hear something back from them. Called a couple of days later for status on the car. They hadn't even looked at it. Had no idea why it was there. Nothing in the system about the car coming in. They had my info from previous visits but never called to check why the car was there in the first place. Just let it sit in the lot. DONE WITH THEM. More
Oil change I came in just for a oil change and simply asked the worker Adrian Diaz what is my tire pressure suppose to be at. When I returned back to my car he p I came in just for a oil change and simply asked the worker Adrian Diaz what is my tire pressure suppose to be at. When I returned back to my car he put the air in tire for me just because I asked about it which I thought was very kind and thoughtful of him :) ! More
Appreciative Customer I am pleased to inform you of the quality care and excellent customer service I received from Service Rep Justin N. who coordinated the service of my I am pleased to inform you of the quality care and excellent customer service I received from Service Rep Justin N. who coordinated the service of my vehicle for the ingnition recall and Master Mechanic Vincent Quinn for his attention to detail in recommending, repairing and replacing all parts necessary for the safety of my vechile. Their combined professionalism and courtesy are assets to the Richard Lucas GMC Service Center. Thank you. Diana Morrison Roselle, NJ More
Just serviced my car at Richard Lucas Chevrolet. Service manager Carlos was more than helpful in addressing my needs and concerns. Quick and friendly service. Very satisfied. manager Carlos was more than helpful in addressing my needs and concerns. Quick and friendly service. Very satisfied. More
They wont fix my car they are charging me for everything when i only had my car for 3 months not even. This is my first car i brought on my own ! I honestly just want my money back and never go back to this when i only had my car for 3 months not even. This is my first car i brought on my own ! I honestly just want my money back and never go back to this dealership every again they gave me a car that is so unsafe to drive well looks like if i ever get my car back today im talking to the owner ! More
Excellent service was given, was friendly and helpful. Very nice and answered all questions. Quick and efficient service and would totally go back again :) thanks Very nice and answered all questions. Quick and efficient service and would totally go back again :) thanks More
I work three jobs, and don't have a lot of time to waste getting my vehicle serviced. Sara was able to take care of all of the paperwork and had everything ready for me so that when I got there, I cou waste getting my vehicle serviced. Sara was able to take care of all of the paperwork and had everything ready for me so that when I got there, I could just drop it off and me in & out quickly. The work on it was completed earlier than anticipated, which is a definite plus! More
Service dept doesn't do specified work. Lied about problem, inflated repair cost. Never completed actual work requested for service. They are LIARS........DO NOT TRUST THEM problem, inflated repair cost. Never completed actual work requested for service. They are LIARS........DO NOT TRUST THEM More
Went in for warrenty work and they couldn't find any problems. I still had same problem two days later , went to different dealer and problem was fixed. All THEY SEEM TO WANT TO DO ,IS SELL YOU SERVICES problems. I still had same problem two days later , went to different dealer and problem was fixed. All THEY SEEM TO WANT TO DO ,IS SELL YOU SERVICES SO THEY CAN MAKE MONEY. More