Richfield Bloomington Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Richfield Bloomington Honda:
Sales guy was a bum. All the way it was salesman trying to prove he was smarter because I had done my homework. They make you wait a long time once you get, just a trick to get you feeling more desperate. Archibald the salesman who thinks he is smart, has only oneway deals, you get ripped or they rudely ask you to leave.

Every salesman there is a slave'sman. They have to go kiss the owners @$$ before negotiating prices, I mean every time you ask for a price they go inside for 10 mins to discuss it with their boss, eacjh and every sales guy in there.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Richfield Bloomington Honda:
Three visits, same issues under warranty. These fools had the shop full with older cars and told me "could not duplicate" on rattles and wind noises. Either they are worthless at diagnostics or do not care enough to resolve the customers issues when Honda pays the internal labor rate.

One of my wind noises was fixed, now the window rattles when partially open. I honestly feel sad inside when I think of bringing my car back to them. Like I know I'm going to be lied to to go away again.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Richfield Bloomington Honda:
My saleslady did not know the product hardly at all. When I asked questions about the Pilot I ended up purchasing she referred me to some literature. Worst of all, when I referred a friend of mine to the same saleslady, I was promised a $50 referral fee upon his purchase. 6 months and three calls later I still never got it. Conversely, I would give the highest marks to the service department - they are fabulous. The sales staff I dealt with (including the Finance manager) resulted in a negative experience due to their lack of knowledge about their products and their tactic of dragging our purchase on for hours due to pushing their extended warranty. The one positive I would say about the sales staff is that they were very friendly and nice.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Richfield Bloomington Honda:
Bought a 2003 Accord LX in February 2003 after using Edmunds online dealer quote feature - RB Honda was the most responsive, easiest to deal with, and had the lowest price. Salesman was patient with us picking an exterior/interior color, F&I was quick and painless - they offered to beat our CU loan rate but when they could not, it was no problem. And the $100 coupon book they offer is actually worth the money based on 4 oil change coupons (4x$27), plus service discounts. Service is easy to schedule even on a short notice. A short-range shuttle (drop-off only, no pickup) is a plus.

Was this review helpful to you? Yes | No