Rick Case Alfa Romeo - Service Center

Good service from Mr. Juan Guerra, service advisor. He made sure that everything was done properly, and the service was courteous, professional, and prompt. The Alfa Romeo Guilia is a very fun to drive ca made sure that everything was done properly, and the service was courteous, professional, and prompt. The Alfa Romeo Guilia is a very fun to drive car, with an excellent, balanced chassis. More

Bad Service Service took almost 1 week to do routine maintenance. The help was rude acted like they did not have time. The car would unlock or start after car r Service took almost 1 week to do routine maintenance. The help was rude acted like they did not have time. The car would unlock or start after car returned. Will never buy another car from any Rick Cqse dealership. I have had 2 BMWs. I have been treated like ‘y Problems mattered More

REGULAR REQUIRED MAINTENANCE my experience and Testimony. is I received prompt courteous positive. Attention,...predictable and..a very large variety selection of vehicles to shop my experience and Testimony. is I received prompt courteous positive. Attention,...predictable and..a very large variety selection of vehicles to shop from plus ..supportive employees. More

Nice people but Had an appointment for 8am (first of the day I believe). Service rep was available at 815. Once paperwork was completed (approximately 830), I was tol Had an appointment for 8am (first of the day I believe). Service rep was available at 815. Once paperwork was completed (approximately 830), I was told that the work (oil change and complimentary inspection) would be complete in 1:15. After 2 hours I walked back to the area where the rep completed the paperwork and was told the car just got done and was being washed. Rep and I walked to cashier and I paid the bill. Walked outside to wait for car. After 10 minutes, rep came out and asked if my car came out and I said no. He then went and got it for me. The entire process took nearly 3 hours. I must emphasize that everyone was extremely courteous and kind however it should not take that long for a simple maintenance visit. More

Best service department ever The service department every person was so friendly professional and courteous, Kept me updated and informed about what was going on. Thank you for pr The service department every person was so friendly professional and courteous, Kept me updated and informed about what was going on. Thank you for providing a safe clean comfortable waiting area and a great group of people. You are now my service department !! More

I was quoted $1000 to replace a starter on my Fiat! I was quoted $1000 to replace a starter on my 2012 Fiat Sport. I called a Fiat dealer in West Palm that sent me a quote for less than half that price I was quoted $1000 to replace a starter on my 2012 Fiat Sport. I called a Fiat dealer in West Palm that sent me a quote for less than half that price because the service advisor Chris and Asst Service Mgr Jorge insisted their price was correct. I was told I was being charged for 3 hours of labor because that is what Fiat allows them to charge for a warranty replacement of that part. This was NOT a warranty replacement and the Fiat Service advisor in West Palm advised it was 1.5 hours of labor. The part quoted (stater) by Rick Case was $460 for a $200 part. Only after arguing with Jorge did he indicate they used the wrong VIN to quote me. It is common sense the initial quote was wrong and I shouldn’t have to call another Fiat service advisor and email Rick Case their quote to prove they were wrong. I will never have our Fiat repaired at Rick Case again or buy a vehicle from them. More