My 2010 Hyundai Elantra required steering service, and service for a couple recalls. I made an appointment for 7:30AM EST on Thursday, April 23, 2015, arrived, and was met starting from the drive-up service area by staff that served me immediately and were very welcoming, courteous and made me feel very 'at ease and comfortable'.
Within a few minutes I met my Service Advisor, Isaac Mishkin, with a hearty handshake and smile. He was very polite and eager to assist me with my vehicle service needs. He did not hesitate to make arrangements to have my Hyundai driven into the Service Bay for examination/diagnosis. He answered all my immediate concerns, and brought me into the waiting area, and told me he would contact me as soon as an estimate was established.
Wow!!! Isaac sure kept his word! Very, very soon Isaac was advising me of the work that would be done and actually showed me the parts that would be replaced, and explained why and what the impact would be to the vehicle if service was not performed.
He went head over heals to get me the best rate to repair the vehicle, and as soon as I agreed and signed the papers, work was started. He explained the approximate time it would take to make the repairs (around 3 hours), and I decided to wait for the vehicle.
The waiting area in the showroom section was very comfortable with nice large leather, comfy seats, and housed a nice food court section with a menu that included everything that you could want while waiting, including TV and plenty of reading material. I had a really tasty chicken sandwich, served with plenty of chicken salad with tomato slices, served on whole wheat toast. Really yummy! Plenty of vending machines offering a very wide selection of beverages and snacks were also available at very reasonable prices. No rip-off here. The two ladies running the food concession were very courteous and pleasant, and kept the area spotless. They were very busy, but took the time to make me feel like I was the only customer when I was served. Kudos to them.
Isaac also treated me as I were the only customer, and kept me informed much more than I would ever expect from a Service Department at a car dealership. I could not have had a more knowledgeable Service Advisor, or could have received better service or customer relations than I received from Isaac. Bravo!
In closing, I also noticed that all the employees offered a smile when I encountered them, and were very willing to work to help me with concerns or questions when my advisor, Isaac, was not readily available. I noticed that Service Advisors, besides my exemplary advisor also seemed very kind, polite, and ready to help their clients. Special note goes to Ryan Shiwbalak, who spoke with me about a Rick Case Hyundai vehicle exchange program. This gives customers the chance to obtain a new vehicle at the best possible prices possible. Ryan was, most importantly, not pushy, but offered very informative information on how I could make an exchange. He was very easy to talk with and made this offer very enticing. Unfortunately, I was not in a position to take advantage of this program at this time, but I would certainly seek out Ryan to help me should the time arise in the future. Thank you, Ryan.
My experience with Rick Case Hyundai Davie, 3550 Weston Road, Davie, FL 33331 was much, much better than I expected, and I do not have a bad thing to say about the whole experience.
My Hyundai was repaired to complete satisfaction, and sooner than Isaac's estimated time.
The one and only problem I had was mine...not getting the man's name that repaired my vehicle. I think he was from Korea. When I check through the viewing window he was always working, and he performed the work with excellence, and made sure the car was absolutely clean and tidy after his work was complete. My vehicle now runs perfectly! He deserves a very special Bravo.
I give my highest rating possible to Rick Case Hyundai Davie. The entire Service Department was very clean, tidy, and the employees were neat and clean. When their work clothes became soiled, I even noticed that an employee was picking up soiled clothes to be cleaned, and that the employees changed into clean outfits before they started on their next project.
Great operation all around! Ronald Bodnar, Pembroke Pines, FL
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