Rick Case Hyundai Duluth

We received a price quote from Shawn Phillips, which supposedly was the out the door price, and gave a deposit to hold the vehicle at this price. Upon driving 3 hours to the dealership, Shawn was not a supposedly was the out the door price, and gave a deposit to hold the vehicle at this price. Upon driving 3 hours to the dealership, Shawn was not available to assist us, so we were passed to Deborah. She showed us the car, rode with us on a test drive. At that point, we told her we were ready to purchase based on Shawn's quote. We presented a $500 discount coupon from Case's website. Chris, the manager, refused to accept the coupon. We agreed to proceed anyway, and wrote our check for the previously agreed purchase price. We were passed from Deborah to the finance manager (this was a cash sale), who attempted to pressure us into buying an extended warranty. After receiving the keys and owner's manual, the office manager decided that our check, which had been on his desk for an hour, was short in the amount of $625 (for documentation fees that had never been mentioned before). After a 3 1/2 hour wait, our deal fell through due to Chris' arrogance and refusal to honor his salesman's quote. This dealership blew a $30,000 deal over a $625 documentation fee. We do not recommend this dealer under any circumstances. Thirty minutes later, we visited another dealership and purchased the identical car with the same equipment for the quoted price. More

Brought our company car to this dealership for 120,000 service. Spent $1,000 changing plugs, filling fluids, oil change, transmission flush, etc. Got the car home and 3 days later the alternator failed. service. Spent $1,000 changing plugs, filling fluids, oil change, transmission flush, etc. Got the car home and 3 days later the alternator failed. (could be a fluke). (let me go ahead and mention that the windshield wiper fluid was bone dry on return and air filter was not replaced with oil change). Brought back to the dealership and they say that the valve covers need to be replaced along with some wiring and the alternator. Let them change the valve covers and wiring and decided to let my husband replace the alternator since in was in an easy spot to get to and they wanted $900 to replace. Upon picking up they tell us that the plugs needed to be replaced as well. What??????? Wasn't that replaced the first time??? We made them pull the paperwork where the car was worked on a week before and sure enought the plugs were replaced. Or were they? Or were they just trying to screw us out of yet more money now? We had already spend a lot of money and it's crazy to me that they were LYING to get us to spend yet more money. Very shaddy guys. Would not let anyone I know go there. Some auto shops try to up sell you on every service which is annoying, but what they do. These guys lie with no concience to make money. Very sad and bad business practice. More

Well this is rather a lengthy report so bare with me. My wife and I went in to purchase a '04 Hyundai Sante Fe that we saw on the internet for a super deal. We meet up with the salesman at the dealership wh wife and I went in to purchase a '04 Hyundai Sante Fe that we saw on the internet for a super deal. We meet up with the salesman at the dealership who went to get the vechile and bring it to the front for us to test drive it. We hopped in and found that the fuel light was on with the warning chime. After telling the salesman who was detailing our trade-in, we went to a gas station where he only filled the vechile to half tank. We returned to the dealership to drop off the salesman to continue with our test drive. No problems on the test drive. In our paperwork, the dealer did not give us the internet price which was approx. 1700 less than the invoice price. The salesman commented on how he forgot and made the correction. We did not get full value of our trade-in which was a toyota product but at less they accepted the vechile. In the finance dept. the lady closing our paperwork tried to push an extendend warranty on us with a vechile that already has warranty left on it. Hyundai's bumper to bumper warranty is 5yrs./60,000miles for second owners. She said it was 50,000 miles which the vechile we was purchasing had 40,000 miles on it. She was in error, so I declined the extendend warranty offer since she could not get her facts right. I would admit that everyone at the dealer was friendly and we got a awesome suv for a super deal off the internet, but I would tell everyone to do your research. I was expecting a hassale free experience, but got the typical dealer games. If you can get finacing thur your bank, do it. They tried to give me 14% interest when my bank offers 5.75%. I don't recommend these guys because in stead of being fair and professional they tried while acting forgetful to screw us out of thousands. If anyone goes to this dealer their internet pricing is awesome, but go in well prepared and with a full stomach, we spent almost 4 hrs. there. For any pre-owned vehicle you see on the internet don't forget to print out the price and vehicle info and present it immediately to the sales person. Good Luck everyone! More