Rick Case Kia at Gwinnett Place

I have used this dealership for service, as it's were I fought the car and the warranty. I have never gotten my car back even remotely on time, never been called back when promised, the warranty I was tol fought the car and the warranty. I have never gotten my car back even remotely on time, never been called back when promised, the warranty I was told would work at any kia dealership does not. We are not talking days, we are talking weeks with no communication, and spending hours on the phone just to get told I don't have an answer. Wanted 8 months to a motor mount to come in... More

Sales was great on a new EV but service after the sale is not there. They wanted me to wait 2 months for an appointment! Sorry, that's ridiculous. Maybe they don't have certified EV techs that can work on EV not there. They wanted me to wait 2 months for an appointment! Sorry, that's ridiculous. Maybe they don't have certified EV techs that can work on EVs, I don't know. But, I can recommend their service. More

I absolutely love Rick Case Kia. The staff is very helpful, honest, responsive and resourceful. They kept me informed throughout the whole process. I was scared that they would try t The staff is very helpful, honest, responsive and resourceful. They kept me informed throughout the whole process. I was scared that they would try to get over on me because I am a woman but they were nothing like that!! The staff had my best interests at heart. They gave me their recommendations with no pressure to follow them. They provided the consequences and benefits of their services. The staff at Rick Case Kia over all just made me feel like family. Special shout out to Brandi who is totally awesome and D'Angelo for excellent customer service. More

The customer service is incredibly rude. I brought my car in specifically because it was under recall and had all the symptoms of needing a new engine under the court ordered recall. When I I brought my car in specifically because it was under recall and had all the symptoms of needing a new engine under the court ordered recall. When I made the appointment I was told I would be provided with a rental car while they worked in it, which was a lie. After two weeks and multiple phone calls they FINALLY looked at it and told me the diagnostic would be $199!!!! I was in tears and under extreme duress and in tears from being told there was no transportation for me/ and I live on SSN and have no money for a rental car, when I apparently signed a paper which to my understanding was simply an intake paper. Hours later I looked at what they presented me with and saw that it was for $199 for a diagnosing a car that I had ONLY BROUGHT THERE BECAUSE IT HAD ALL THE RECALL SYMPTOMS and because I had an appointment to get the engine replaced under the recall letter!!! NOW they want to charge me $4227 for repairs they say are not in the recall and they refuse to even make the repair that I brought the car for in the first place!!! UNBELIEVABLE!!!! I will NEVER buy a Kia again and will tell everyone I know to NEVER about a Kia. The cars are HORRIBLE and they take ZERO responsibility for them or for KIa owners. Worst car experience of my life!!!!! More

Had recall work done. Despite being told there was a complimentary shuttle, there was not. I had to pay for a lyft. When they reached out about my service I told them that Despite being told there was a complimentary shuttle, there was not. I had to pay for a lyft. When they reached out about my service I told them that. Was contacted by Josh and asked if there was anything I needed to help rectify to reply back. I replied twice asking for one more piece of recall work, it's been 7 days... No answer. More

Was very helpful in getting my car serviced and done. Service advisor Wesley got me worked in Service advisor Wesley got me worked in More

They are friendly and so helpful, patient with us. Answer all the questions make customers feel happy Answer all the questions make customers feel happy More

My service advisor Jordan was great. She notified me of all the items ny vehicle needed and worked with me on addressing the most needed items this go around. She notified me of all the items ny vehicle needed and worked with me on addressing the most needed items this go around. More

The staff were extremely warm and welcoming. I was having some recall work done and it was an all day process. I hung out in the waiting room and did some work. While there, I noticed that any s I was having some recall work done and it was an all day process. I hung out in the waiting room and did some work. While there, I noticed that any staff member that walked past waiting customers, actually acknowledged and greeted everyone. In this day and age it is very nice to see a car dealership that actually cares about their customers. More