Rick Case Mazda

All Mazda Dealers are NOT the same. One dealer I used because of location. Very nice people. But the solution they gave left the potential for another issue to happen. So when my ca One dealer I used because of location. Very nice people. But the solution they gave left the potential for another issue to happen. So when my car would not start I reached out to them via their service team text. After a few messages with them, nothing. Silence. So I had my car towed to RICK CASE, whom I have used most of the time I’ve had my 2017 MAZDA MX5! Without an appointment they worked me in and had me on my way within an hour or so. That was not all. They also provided me with MORE than was necessary and at no cost to me. THAT is how you build Brand Loyalty AND Dealer Loyalty. Rick Case Service is absolutely the best in the Atlanta area. Not just because I say it but because they actually treat you like a “customer for life”. And they never talked about the other dealer. Only about being MAZDA. Bam! More

I’ve serviced my car at several dealerships in NY and GA, Rick Case is the best! Rick Case is the best! More

I purchased a 2023 Mazda CX-50 from Rick Case Mazda. Within a week, the vehicle's sunroof began malfunctioning, and the driver's seat, on a car with less than 30,000 miles, was already ripped. Despite m Within a week, the vehicle's sunroof began malfunctioning, and the driver's seat, on a car with less than 30,000 miles, was already ripped. Despite multiple service visits, the dealership's service department repeatedly failed to deliver on promises of timely repairs and loaner vehicles. The dealership's lack of urgency, poor communication, and inability to resolve these issues left me frustrated and inconvenienced. The dealership's dismissive attitude toward my concerns and their failure to provide satisfactory customer service were unacceptable. I was forced to make multiple trips to the dealership, often without a suitable loaner vehicle, to address these recurring problems. The dealership's lack of professionalism and commitment to customer satisfaction were evident throughout my experience. More

The only dealer who makes you to leave happy from there is Rick Case Mazda! Whatever you do buying or servicing your car those people are extraordinary! Thank you Rick Case Mazda and keep going this way is Rick Case Mazda! Whatever you do buying or servicing your car those people are extraordinary! Thank you Rick Case Mazda and keep going this way More

Brought my daughters 2017 CX-5 in to have the AC looked at again. Had the same problem last July and Mazda Roswell fixed it for 10 months. Roswell can't look at it until June 22. My daughter leaves back fo at again. Had the same problem last July and Mazda Roswell fixed it for 10 months. Roswell can't look at it until June 22. My daughter leaves back for Valdosta grad school on May 31. June in Valdosta w/o AC stinks. Rick Case did even less. It takes about 25-30 for the problem to appear. They said they couldn't find the problem even with a video of no air coming out with the fan on full speed. This car has been nothing but problems since I bought it. Rick Case and Roswell have terrible cust service. I'll never have a Mazda again. The dashboard had to be replaced 9 months after I bought the car b/c they couldn't figure out how to get the Check Engine light to go off, the rear calipers froze last August, and the AC has now gone out two times. It's a 3.5 year old car. Going to but her a Toyota and not worry about problems like these More

I test drove a vehicle at this dealership this morning then got pricing afterwards. I liked the vehicle and probably would’ve bought it. They put $4575.98 for the taxes. The price of the vehicle is $31,78 then got pricing afterwards. I liked the vehicle and probably would’ve bought it. They put $4575.98 for the taxes. The price of the vehicle is $31,788. x 7% = $2225.16. When I asked why the tax is so high they said “that’s just GA tax” More

They performed the service quickly. The customer waiting area is a bit shabby, with limited seating and workspaces. The customer waiting area is a bit shabby, with limited seating and workspaces. More

Elijah was our salesman and he was the best! We were in and out in less than two hours! We were in and out in less than two hours! More

Gregory Jones is awesome! Kind, humble and helpful despite staff shortages and long service lives. I'd hire him. Kind, humble and helpful despite staff shortages and long service lives. I'd hire him. More

Horrible customer service. Good luck trying to get anyone on the phone. They never return calls. They will also lie to you about when your car will be worked on. Good luck trying to get anyone on the phone. They never return calls. They will also lie to you about when your car will be worked on. More