Rick Case Mazda

I've dealt with this dealer a few times ove the last 5 years. Everytime I go back, I remember why it's been so long since my last visit. The service staff are rude, they don't follow-up with their commi years. Everytime I go back, I remember why it's been so long since my last visit. The service staff are rude, they don't follow-up with their commitments such as calling when they say they will, doing the work that they say they will, or charging the prices they qoute you over the phone. In fact, their technicians like to play games by "accidentally" locking the hoods of customer cars who choose not to go through with a service. The parts department, also does not return calls and does not fulfill promises on the delivery of parts. The worst dealership in the Atlanta area, by far. More

The initial sales experience was ok. I negotiated the price over the phone and went to the dealership to complete the transaction. It was evening when I took delivery of the car and they did not detail price over the phone and went to the dealership to complete the transaction. It was evening when I took delivery of the car and they did not detail or prep the car for delivery. It had bird droppings on it, was dirty and the tonneau was just thrown in the back. The salesman told me that the "Detail department is pretty crappy after 7:00". Well, excuse me. It took a month and a half to get the papers necessary to register the car. Nobody returned my calls and everybody blamed everybody else for the problem. I had to revisit the dealership a couple of times to get what I needed. A year and a half after I leased the car I decided to go ahead and buy it off lease (the Mazda3 is a great little car). Mazda told me to go back to the dealership and they would complete the transaction there. I went back to Rick Case and they quoted me a price of $18,100 to buy my car that had a payoff of $15,700. They told me there was a "pack" on the payoff that they would not negotiate on. After a hour of arguing with them they finally told me that I could just go to any Mazda dealer I wanted to complete the transaction. I left and went to Sutherlin Mazda. I was done in 30 minutes for the cost of the payoff, tax and a doc fee. The impression I have gotten everytime I have visited the dealership is that the sales people are nice and, more or less, well intentioned. It is the iron fisted rules of Rick and Rita Case that cause so much of the problems. Several people have so claimed, both inside and outside of the dealership. I suggest NOT buying your Mazda there, go to Sutherlin instead. More