Rick Hendrick Chevrolet Duluth

Worst EXperienc Ever! I Knew What I Wanted Walking In 30k But Attempted To Finance Me For A 60k Car.What A Waist Of Time 9Hrs. Calvin Lied About The Price Of Vehicles He Was Showing. Insult To injury, Dennis But Attempted To Finance Me For A 60k Car.What A Waist Of Time 9Hrs. Calvin Lied About The Price Of Vehicles He Was Showing. Insult To injury, Dennis Lied About TheNegotiated Price And Payments. Steven, Financing Lied About Everything. Do No Trust These People!!!!! More

This was by far the worst car dealership experience in my life. Over the past 10 years I've purchased many brand new vehicles. I applied online for a program they were advertising to help those with damaged life. Over the past 10 years I've purchased many brand new vehicles. I applied online for a program they were advertising to help those with damaged credit, being as how I had a repo from a previous marriage. I was told by the guy who called me that I was pre-approved and everything was all ready to go, and I just needed to bring my ID and proof of income. I mentioned to him that I had to drive 100 miles to get there so I needed to be sure that it was approved and he promised me that I would leave the dealer with a vehicle. At first I was greeted politely, a nice sales guy showed me some vehicles and we sat down to do what I thought was paperwork. I then found out I was lied to, to lure me up there. No one had any knowledge of my previous credit app being approved and had me do another. And even though I had 7000 dollars to put down, the new car sales manager Shon came to me with an extremely bad attitude. He refused to acknowledge or even apologize for his employee initially lying to me. Being pregnant and needing a vehicle especially, this was NOT the kind of treatment I needed or deserved. After he refused to do anything for me, I started crying and rather than apologizing for both the lying and bad behavior, he just got up and walked away. Upon leaving the dealership, I called GM Corporate and filed a complaint.An investigation was opened and the Corp office attempted to call Shon. Eventually after a few days they finally got him on the phone, and he flat out lied to them and said everything I claimed wasn't true. I expressed to corporate and the dealer that I would like the logs of the recorded calls pulled so they can hear the lies of the initial person I spoke with, Derrick Williams and both stone walled me and wouldn't pull the conversation. I was later told by corporate that they can't make the dealer do anything and it was up to the dealer if they wanted to make things right, which I still haven't received a call. Hendricks Chevrolet claims to be the number 1 dealer in Georgia. For someone who claims to be number 1, they are full of liars and rude people. I would never set foot in this dealer again, even if it was for a free Corvette. A customer is a customer no matter how big or small, good credit or bad credit. If they can't handle helping those with bad credit, then THEY SHOULDN'T ADVERTISE IT! I've had better experiences on "dirt lots" Shame on you Hendricks and shame on Chevy for allowing their dealers to behave in such an unsavory manner. More

I went to Rick Hendricks Chevrolet this car dealership and it was the worst, first of I did not see the person I was support to see. They didn’t show me the car I was there to see. They lied and told me and it was the worst, first of I did not see the person I was support to see. They didn’t show me the car I was there to see. They lied and told me it was no longer there any more. Well, at first they me it was at their other dealer ship down the street. They screwed me out of a down payment. And the payment didn’t go towards car. And they said I only put down half down payment on the sale contract, in which, it don't make no sense. I traded in a car and later learned that my bank paid them for the car in full, and I have a balance from them on the trade-in. this car is way too much. I believe they did this because I am disable person . They ran my credit several times and this was very unnecessary on their part. They had already chosen their bank GM. They don't want you go nowhere else. They will keep you there all night, very in-consider. They did a lot of things that was not right. They are scammers and I am going to file a compliant and get a lawyer, because I even had my own check in which they did not accept. But I found out later they did accept these checks and they financial with this company. More

I got lied to so many times ... On a truck I was going to attempt to buy . I had talked to the sales people for couple of days and after getting told about a rebate and the truck being on site I wanted to attempt to buy . I had talked to the sales people for couple of days and after getting told about a rebate and the truck being on site I wanted to go see it so nite before I left .I called to confirm me coming in and that the truck was there ... So they said its here we can't wait to see you tomarrow.. Ok so my dad and I take off work to drive 2 hrs away and see this truck .. After a aggravating drive there we finally arrive to the dealership we walk in to be asked could we be helped and I told them to see the sales person that I had talked to but they transferred me to another guy so we sit probably 10 mins before he comes takes us to the office to check if truck was there .I was like is the truck not here on the lot he said he didn't know after 20 mins he found the truck in South Carolina yeah joke was on me .... He never let us talk to the sales lady I talked to nor had enough since to help ..he even asked to work out numbers on that truck that I haven't even seen not drove .. Even at that he finally said that the truck could no longer get rebated because of it had been titled to someone ... I got told it was a demo with 3500 miles and was to be sold as new with rebates ... Thanks for the long drive and sorry lies that I will always remember .... More

I drove from South Carolina to make a deal with Fernando. When we arrived at the dealership we were pushed to another salesman. He was pushy, rude, and just a plain jerk. We asked to speak to a manager When we arrived at the dealership we were pushed to another salesman. He was pushy, rude, and just a plain jerk. We asked to speak to a manager and the manager was no better. So we walked out. Leo the salesman followed us out of the front door running his mouth. A manager came out after us and he seemed liked he cared but he was no better than anyone else. After leaving there in a huff, I realized when I got home that I left my paycheck stubs, and other paperwork. I have been calling them for over 35 days trying to get them to fax it to me. Fernando my original sales rep told he faxed it, but apparently he did not because the fax machine is sitting in my home office. I call there 4 times a day and the girl that answers phone and apologizes. As I am writing this I have been sitting on hold 16 minutes and 09 seconds. This is absolute crap. I want my paperwork back, they have no need for it since I am not and would NEVER buy a car from them. More

After viewing a truck on their website, and checking it was there on the lot, we set out from Woodstock to Duluth. We had a scheduled test drive for 3:00pm confirming this with Brenda. Upon arrival none was there on the lot, we set out from Woodstock to Duluth. We had a scheduled test drive for 3:00pm confirming this with Brenda. Upon arrival none of the sales staff had a clue as to what was going on. We were told it was across the street at their "truck sales". Drove across the street to sales people standing around. When someone eventually did help us, he pretty much disappeard for 20 minutes. He pulled the truck up on his computer. The truck was in Kansas! Unbelievable that we had driven and wasted hours to test drive and purchase a truck that was not even there. After a call to the manager all he said was sorry and could he not show us another truck!!!! Total bait and switch going on. Will never return. More